SMA POWER REDUCER BOX User Manual page 70

12 Troubleshooting
Message
"The device cannot be
registered. Error code:"
or
"Error. Please contact
the service
department."
70 REDUCERBOX-BA-en-16
Code Cause and corrective measures
(404) The Sunny Portal website can not be found.
Corrective measures:
• Check network settings.
The Sunny Portal server is not available.
Corrective measures:
• If the Sunny Portal server is not available for more that
8 hours, contact the SMA Service Line.
(405) Transfer method of the Power Reducer Box is not allowed on
the Sunny Portal server.
Corrective measures:
• Contact the SMA Service Line.
(407) Authentication of the proxy server is necessary.
Corrective measures:
• Check the network settings of the proxy server and
activate authentication on the "Sunny Portal settings"
page (see Section 10.1.1 "Registering the Power
Reducer Box in Sunny Portal", page 51).
(408) Timeout during request. The Sunny Portal may be overloaded.
Corrective measures:
• Repeat the process at a later time.
(500) Error in the Sunny Portal server.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact the
SMA Service Line.
(502) The Sunny Portal server could not call up another server
required for the request.
Corrective measures:
• Check network settings.
SMA Solar Technology AG
User Manual