General Troubleshooting - SMA POWER REDUCER BOX User Manual

SMA Solar Technology AG
12.3 General Troubleshooting
Problem
The Power Reducer Box is
not available via the user
interface.
The Power Reducer Box
does not transmit data to
the Sunny Portal.
User Manual
Cause and corrective measures
The network connection of the Power Reducer Box is interrupted.
Corrective measures:
• Ensure that the Power Reducer Box is correctly connected to the
network (see Section 8.1.7)
The network settings of the computer do not correspond to the
Power Reducer Box network settings.
Corrective measures:
• Set the computer to the network settings of the Power Reducer Box
(see Section 8.1.3).
The network settings of the router do not correspond to the
Power Reducer Box network settings.
Corrective measures:
• Set the router to the Power Reducer Box network settings.
If necessary, refer to your router manual.
The proxy exception rule is not set for the Power Reducer Box in
Internet Explorer.
Corrective measures:
• Set the proxy exception rule (see Section 8.1.4).
The Power Reducer Box is not registered in Sunny Portal.
Corrective measures:
• Register the Power Reducer Box in Sunny Portal
(see Section 10.1.1).
Use of the Sunny Portal is deactivated on the Power Reducer Box user
interface.
Corrective measures:
• On the "Sunny Portal settings" page, select "Yes" in the
"Use Sunny Portal" field.
12 Troubleshooting
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