SMA POWER REDUCER BOX User Manual page 66

12 Troubleshooting
Message
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:"
66 REDUCERBOX-BA-en-16
Type Code
"Network (28), (30)
error"
(305)
(400)
(401)
(403)
(404)
SMA Solar Technology AG
Cause and corrective measures
The network settings of the
Power Reducer Box do not correspond to
the network settings of the proxy server
and/or the router.
Corrective measures:
• Set the Power Reducer Box to the
network settings of the proxy server
and/or the router (see Section 8.1.5
and/or the router manual).
The settings for the proxy server are not
correct.
Corrective measures:
• Check the settings for the proxy server
on the "Sunny Portal settings" page.
Incorrect request of the Power Reducer Box.
Corrective measures:
• Contact the SMA Service Line.
The data requested from the
Power Reducer Box is access-protected.
Corrective measures:
• Contact the SMA Service Line.
Access denied.
Corrective measures:
• Contact the SMA Service Line.
The Sunny Portal website can not be found.
Corrective measures:
• Check network settings.
The Sunny Portal server is not available.
Corrective measures:
• If the Sunny Portal server is not
available for more that 8 hours,
contact the SMA Service Line.
User Manual