SMA POWER REDUCER BOX User Manual page 71

SMA Solar Technology AG
Message
"The device cannot be
registered. Error code:"
or
"Error. Please contact
the service
department."
"No plants available in
Sunny Portal. Please
check operator e-mail
and/or password!"
"No plants available in
Sunny Portal."
User Manual
Code Cause and corrective measures
(503) The Webservice of the Sunny Portal server is temporarily
unavailable. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(504) Gateway timeout. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(1484) Invalid operating parameter.
Corrective measures:
• Contact the SMA Service Line.
(1485) Unknown firmware version.
Corrective measures:
• Contact the SMA Service Line.
(1312) Error in Sunny Portal.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact the
SMA Service Line.
(1313) Error during authentication.
Corrective measures:
• Contact the SMA Service Line.
− There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
Register the Power Reducer Box with the user name and
password given in Sunny Portal (see 10.1.1).
− There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
12 Troubleshooting
REDUCERBOX-BA-en-16 71