SMA POWER REDUCER BOX User Manual page 68

12 Troubleshooting
Message
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:"
"Sunny Portal is
currently down for
maintenance."
68 REDUCERBOX-BA-en-16
Type Code
"Network (500)
error"
(502)
(503)
(504)
"Sunny Portal (1312)
is busy"
− −
SMA Solar Technology AG
Cause and corrective measures
Error in the Sunny Portal server.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact
the SMA Service Line.
The Sunny Portal server could not call up
another server required for the request.
Corrective measures:
• Check network settings.
Webservice is temporarily unavailable.
The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
Gateway timeout. The Sunny Portal may be
overloaded or is currently down for
maintenance.
Corrective measures:
• Repeat the process at a later time.
The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
The Sunny Portal is currently undergoing
maintenance work.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
User Manual