Error Messages In Connection With Sunny Portal; Error Messages In The Events Logbook - SMA POWER REDUCER BOX User Manual

SMA Solar Technology AG
12.4 Error Messages in Connection with Sunny Portal
12.4.1 Error Messages in the Events Logbook
The following error messages will be displayed on the user interface of the Power Reducer Box and
saved. Certain error messages will be displayed in connection with an error type and an error code.
Message
"Communication with
the Sunny Portal is not
possible. Error:"
or
"Upload failed. Error:"
User Manual
Type Code
"Firmware (255)
error"
(1313)
(1484)
"Network (1) ... (27)
error"
(31) ... (46)
(28), (30)
Cause and corrective measures
The Power Reducer Box does not have
enough memory.
Corrective measures:
• Contact the SMA Service Line.
Error during authentication.
Corrective measures:
• Contact the SMA Service Line.
Invalid operating parameter.
Corrective measures:
• Contact the SMA Service Line.
Internet error during sending and receiving.
Corrective measures:
• Contact the SMA Service Line.
The Power Reducer Box is not correctly
connected to the local network.
Corrective measures:
• Ensure that the Power Reducer Box is
correctly connected to the network
(see Section 8.1.7)
REDUCERBOX-BA-en-16
12 Troubleshooting
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