Introduction - King Quest VQ4100 Troubleshooting Manual

INTRODUCTION

Section 1
The KING Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
The satellite TV market is expanding and changing. The KING Service Department stays up to date
with the latest information to assist you in keeping troubleshooting and repair time to a minimum.
When calling our service department, a KING technician will issue a Customer ID Number (or Case
Number) and then clearly define the proper course of action to follow. If any work is to be performed
or parts replaced, a Service Order Number will also be issued. Additionally, the KING technician will
create a call log to aid in properly documenting the warranty claim.
IMPORTANT!
For warranty reimbursement, you must call KING for a
Service Order Number
BEFORE performing any work: (952) 922-6889.
Please have serial number and model of unit available when calling.
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