King Quest VQ4100 Troubleshooting Manual page 43

Symptom/Message
Guide Information Not
Available
Guide Time is Incorrect
Video Pixels / Audio Pops
Possible Cause
Your receiver was not powered
off at night to receive the nightly
electronic program guide
updates.
Your receiver has not yet
acquired signal needed to gain
access to the electronic program
guide.
The guide time may be incorrect
if your receiver is not physically
located at the address listed on
your DISH account.
Obstructions to the antenna's
view of the southern sky, such
as tree branches, severe rain,
etc.
Your receiver's signal is low.
Troubleshooting
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites, it may
take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.
N/A
1) Make sure nothing is blocking the antenna's view
of the southern sky, such as tree branches, severe
rain, or other obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
3) Check that the coax cable between your receiver
and the antenna unit is connected properly.
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