Warranty Information - King Quest VQ4100 Troubleshooting Manual

Every VQ4100 Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty from
the date of original purchase. This warranty does not cover installation and external wiring, or refurbished units. This
warranty also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
• Repairs have been made or attempted by others that are not certified by KING to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The top enclosure has been removed without authorization.
• Supplied grease not used in the external coax connections as specified in the instructions.
• Damage has been caused by power washing.
• Circumstances beyond the control of KING cause the product to no longer operate correctly.
• Customer is not the original owner.
IMPORTANT! Only KING certified dealers are authorized to perform warranty evaluations and repairs.
1) T echnician must first determine if the unit is under warranty by verifying original owner and date of original
purchase. Dealer must provide one of the following when submitting a warranty claim:
• copy of original purchase receipt, or
• if unit was installed by an OEM, verification of in-service date
2) Technician must call KING to get a Service Order Number (952) 922-6889.
Technician must not proceed without a Service Order Number.
• A KING technician will issue a Service Order Number and advise technician on how to proceed.
3) After repairs are completed, the following must be sent to KING:
• Defective Part (Warranty Labor Claim will not be processed until part is returned.)
• Warranty Consideration Form
• Copy of Work Order
• Proof of Purchase
1) For units in service longer than one year, the customer is responsible for labor time.
2) Installation parts (for example coax cables) are not covered.
3) Replacement parts (including domes) are sent directly from KING. DO NOT USE NEW PRODUCT FOR
WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING.
4) Technician must call KING before performing any work for which warranty labor reimbursement will be submitted
to KING. A KING technician will issue a Service Order Number and specify the allotted time for the repair. If
repairs will take longer than the allotted time, and the servicing dealer wishes to receive proper reimbursement, the
technician must receive prior authorization to exceed the allotted time.
5) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number, and
copy of work order with labor time which matches that allotted by KING.
6) KING shall reimburse the servicing dealer for warranty work at their published labor rates.
7) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.

WARRANTY INFORMATION

Section 2
PROCESSING A WARRANTY CLAIM
KEY POINTS
Page 3