King Quest VQ4100 Troubleshooting Manual page 41

Symptom/Message
Channel Signal Loss - 004
No Program Guide - 023
All Satellites Not Found -
150
Sporting Event Blackout -
744
Programming Not
Authorized - 005/013/014
Possible Cause
Antenna has not tracked to the
appropriate orbital slot upon
channel change.
Your receiver has not yet
acquired signal required to allow
access to the electronic program
guide.
Obstructions to the antenna's
view of the southern sky, such
as tree branches, severe rain,
etc.
Your physical location may
be outside the footprint of the
desired orbital slot.
Blackout patterns are applied
based on the physical address
on your account. Events outside
the area surrounding your
physical address may not be
available.
You may not be subscribed to
the channels you are trying to
view.
Your receiver has been
unplugged or not connected to
signal for a significant period of
time.
Troubleshooting
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites, it may
take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
2) On the Portable Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites, it may
take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.
1) Make sure nothing is blocking the antenna's view
of the southern sky, such as tree branches, severe
rain, or other obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
N/A
1) C onfirm that you subscribe to this channel by using
dish.com/mychannels.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
3) Call 800-333-DISH (3474) and select TECH. When
prompted by the audio menu, enter the error
number using your phone keypad and an activation
command will be sent to your receiver.
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