King Quest VQ4100 Troubleshooting Manual page 42

Symptom/Message
Over-the-Air Antenna
Channels Missing - Error
739
Outside of Viewing Area
- 120
Local Channels Interrupted
- 536
Missing Channels
Local Channels Missing
Page 40
Possible Cause
The quality of reception and
number of over-the-air (OTA)
channels available depends on,
among other things, the type
and positioning of your OTA
antenna.
Obstructions such as trees,
buildings, mountains, and
weather conditions may interfere
with OTA signal reception.
Local channels may not be
available if your receiver is not
physically located at or near the
address listed on your DISH
account.
Local channels may not be
available if your receiver is not
physically located at or near the
address listed on your DISH
account.
The electronic program
guide may not be set to "My
Channels."
You may not have the orbital
slots required to view the
missing television programming.
Local channels may not be
available if your receiver is not
physically located at or near the
address listed on your DISH
account.
Troubleshooting
1) Check that the wiring between your DISH receiver
and your over-the-air antenna is configured
properly.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
3) Rescan over-the-air antenna channels to your
receiver:
• Using the DISH remote, press MENU then 6-8 to
access the local channels screen.
• Select "Scan Locals."
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1) Press the GUIDE button on your remote twice to
display the "Favorites List Options" menu. Select
"My Channels" using the arrow buttons on your
remote.
2) C onfirm that you subscribe to the missing channel
by using dish.com/mychannels.
3) Perform a check switch test:
• Using your DISH remote, press MENU then
6-1-1. Highlight the "Check Switch" Button then
press SELECT.
• Highlight "Scan" then press SELECT.
• Once your system has found its satellites, it may
take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.
4) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.
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