King Quest VQ4100 Troubleshooting Manual
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Also See for VQ4100:
- Owner's manual (24 pages) ,
- Quick reference manual (2 pages) ,
- Owner's manual (16 pages)
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Summary of Contents for King Quest VQ4100
- Page 1 VQ4100 TROUBLESHOOTING GUIDE VQ4100 KING Quest HDTV System 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com...
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Page 3: Table Of Contents
KING QUEST WITH POWER INJECTOR ........4-12... -
Page 4: Introduction
INTRODUCTION Section 1 The KING Service Department is dedicated to providing its dealers and customers with the highest possible level of satisfaction and service. The satellite TV market is expanding and changing. The KING Service Department stays up to date with the latest information to assist you in keeping troubleshooting and repair time to a minimum. -
Page 5: Warranty Information
WARRANTY INFORMATION Section 2 Every VQ4100 Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty from the date of original purchase. This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply where: •... -
Page 6: King Quest With Power Injector
KING QUEST WITH POWER INJECTOR Section 3 If the KING Quest is connected with a power injector, use this section. (If connected with a controller, use section 4.) Connections Switch and dish type settings for DIRECTV ® receivers: DIRECTV SD Switch Type: 02:Multiswitch •... -
Page 7: Operation
10-15 minutes. The KING Quest is not programmed to lock on the 119 satellite, so you will not receive your local channels if they are broadcast from the 119. If you wish to receive programming from the 119 as well as the 101, you can replace the power injector with the KING UC1000 Controller (sold separately - see your dealer or our website www.kingconnect.com for details). -
Page 8: Second Receiver Operation
If you wish to start a new scan (for example, the unit gets moved and you lose reception): Pressing the power injector’s RESET button is the preferred method to start a new scan, but there are two alternate methods as well: •... -
Page 9: Swm Only Receiver Connections
SWM Only Receiver Connections Page 7... -
Page 10: Troubleshooting Flowchart
Troubleshooting Flowchart Page 8... - Page 11 Page 9...
- Page 12 Page 10...
- Page 13 Page 11...
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Page 14: Troubleshooting
Troubleshooting SYMPTOM POSSIBLE CAUSE COURSE OF ACTION Antenna unit does not scan No power to antenna unit. Make sure antenna unit is connected to power for satellites. injector. Make sure power injector is powered (LED will be lit). Antenna unit needs to be reset. Press RESET on power injector. -
Page 15: King Quest With Uc1000 Controller
KING QUEST WITH UC1000 CONTROLLER Section 4 If the KING Quest is connected with the UC1000 controller, use this section. (If connected with a power injector, use section 3.) The KING Quest can be configured to work with DIRECTV, DISH, or Bell TV (each service requires paid programming subscription). Use section 4.2 to verify, or change, the desired service configuration. DIRECTV: Choose your desired DIRECTV service option, then go to section 4.4 Operation. -
Page 16: Connections
Connections IMPORTANT! When using DIRECTV service, receiver(s) must not be SWM only receivers and must be configured as follows: Dish Type: 01: 18” Round Switch Type: 02: Multiswitch Do this in the receiver’s satellite setup menu screens. Page 14... -
Page 17: Antenna Configuration
Antenna Configuration TO CHECK THE CURRENTLY PROGRAMMED SERVICE: 1. Press POWER to turn on controller. • The COAX CONNECTION light will flash for approximately 10 seconds and then remain on. • SCAN PROGRESS lights will flash 3 times to indicate the selected service configuration. See chart below to determine currently programmed service indicated by the lights that flashed. NOTE: The order of the lights corresponds to the order of the satellites listed. EXAMPLE: DISH SD: Light 1 = satellite 110, Light 3 = satellite 119. -
Page 18: Receiver Configuration - Dish And Bell Tv
Receiver Configuration - DISH and Bell TV 1. Turn on the TV and satellite receiver. 2. Turn on controller and wait for the COAX CONNECTION light to stop flashing and remain on. Press SCAN. The antenna will locate all of the appropriate satellites before completing the search process. After the antenna acquisition process is complete, specific SCAN PROGRESS lights will turn on to indicate which satellites have been found (see chart on page 18). - Page 19 7. W hen test is complete, a screen similar to one below should appear. After screen verification, continue with check switch test procedure at bottom of page. DISH SD MUST SHOW “SW21” NOTE: Screen graphics may vary. NO “X”s DISH HD and SD DISH HD and SD Alternate NO “X”s MUST SHOW “SW64” Bell TV SD Bell TV HD and SD NO “X”s...
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Page 20: Operation
2. If you move the vehicle, you will have to reacquire the satellites by repeating the scan process. The KING Quest will go into “sleep mode” after 15 minutes and the COAX CONNECTION light will dim. - Page 21 This page intentionally left blank. Page 19...
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Page 22: Second Receiver Operation - Dish And Bell Tv
Second Receiver Operation INITIAL SETUP FOR SECOND RECEIVER Antenna locked on receiver connected! 1. With the antenna locked on the satellite and the second receiver connected to the antenna unit’s AUX port coax, use your DISH remote control and press MENU, 6, 1, 1 to display the Point Dish screen. - Page 23 DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER 1. After completing the steps on the previous page, reset the second receiver by pressing the POWER button on the front panel for 10 seconds. The TV picture will go away and should reappear within two minutes. The receiver will then download the program guide to show only the channels available on the current satellite as determined by the channel selected on the main receiver.
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Page 24: Tailgater Mode
Tailgater Mode IF YOU ARE USING A NEW RECEIVER WITH THE KING QUEST, YOU MUST FOLLOW THE FIRST TIME SETUP PROCEDURE STARTING BELOW. AFTER THIS FIRST TIME PROCEDURE, YOU CAN USE “STANDARD OPERATION WITH DISH RECEIVER” STARTING ON PAGE 26. - Page 25 IN STEPS 2-6, DO NOT BLOCK THE ANTENNA’S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME! IMPORTANT! If you move the antenna unit any time during or after the scan, you will have to repeat steps 2-6. 2.
- Page 26 The receiver will download software for the Custom User Interface. This step may take 20-25 minutes. 5. The receiver will reset and the Mobile Antenna Setup Screen will appear. Repeat steps 2-4 to start a second scan. The unit will scan a second time. Page 24...
- Page 27 When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete. 6. After your receiver has acquired the signal, it is ready to be activated. To activate service call 1-800-963-DISH (3474). After your receiver is activated, the electronic program guide will download.
- Page 28 STANDARD OPERATION WITH DISH RECEIVER IF YOUR RECEIVER IS NEW AND UNACTIVATED, YOU MUST COMPLETE THE STEPS ON PAGES 22-25 FIRST! After connecting and turning on your equipment, the Mobile Antenna Setup screen will display. (It may take up to two minutes to display.) Note: If the Mobile Antenna Setup screen does not display, press MENU, 6, 1, 1 on your remote.
- Page 29 2. Highlight the state you are currently in from the state menu. Press SELECT. 3. Verify “Scan” is highlighted. Press SELECT. The scan will begin and may take up to several minutes to complete. This screen will display during the scan. 4.
- Page 30 OPERATING NOTES: IF YOU MOVE THE KING QUEST, YOU WILL HAVE TO REPEAT STEPS 1-5 TO REACQUIRE THE SATELLITES AND RESTORE PROGRAMMING. When in the northeastern United States, television programming from the 129 satellite may not be available (programming from the 110 and 119 should still be available.)
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Page 31: Alarm Configuration
Alarm Configuration 1. Press POWER to turn on the controller. Wait for the lights to stop flashing and for the COAX CONNECTION light to remain on. 2. Simultaneously press and hold POWER and SCAN for five seconds. Controller begins beeping. • Single Beep (beep...beep...beep) Alarm is OFF. • Double Beep (beep beep...beep beep) Alarm is ON. 3. Press and release SCAN to toggle between the on and off conditions. Beep pattern will change to indicate new condition. -
Page 32: Troubleshooting Flowchart
Troubleshooting Flowchart Page 30... - Page 33 Page 31...
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- Page 35 Page 33...
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Page 36: Troubleshooting Flowchart (Tailgater Mode)
Troubleshooting Flowchart (Tailgater Mode) Page 34... - Page 37 Page 35...
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Page 40: Troubleshooting (Tailgater Mode)
4.10 Troubleshooting (Tailgater Mode) Symptom/Message Possible Cause Troubleshooting Complete Signal Loss - 015 Obstructions to the antenna’s 1) Make sure nothing is blocking the antenna’s view view of the southern sky, such of the southern sky, such as tree branches, severe as tree branches, severe rain, rain, or other obstructions. - Page 41 Symptom/Message Possible Cause Troubleshooting Channel Signal Loss - 004 Antenna has not tracked to the 1) Unplug the power cord of your receiver for 10 appropriate orbital slot upon seconds and plug it back in. It may take up to 5 channel change.
- Page 42 Symptom/Message Possible Cause Troubleshooting Over-the-Air Antenna The quality of reception and 1) Check that the wiring between your DISH receiver and your over-the-air antenna is configured Channels Missing - Error number of over-the-air (OTA) channels available depends on, properly. among other things, the type 2) Unplug the power cord of your receiver for 10 and positioning of your OTA seconds and plug it back in.
- Page 43 Symptom/Message Possible Cause Troubleshooting Guide Information Not Your receiver was not powered 1) Unplug the power cord of your receiver for 10 Available off at night to receive the nightly seconds and plug it back in. It may take up to 5 electronic program guide minutes for your receiver to power back on.
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Page 44: 4.11 Troubleshooting
4.11 Troubleshooting SYMPTOM POSSIBLE CAUSE COURSE OF ACTION Antenna unit does not scan No power to antenna unit. Make sure antenna unit is connected to controller. for satellites. Make sure controller is powered. Antenna unit scans but no Improper connections made. Make sure antenna unit is connected to controller, picture on TV. - Page 45 This page intentionally left blank. Page 43...
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Page 46: Block Times
BLOCK TIMES Section 5 REPLACEMENT PROCEDURE TIME IN MINUTES Actuator Unit Elevation Motor Azimuth Motor / Potentiometer Main Circuit Board / Tilt Board* NOTE: See sections 6-8 for detailed instructions. Page 44... -
Page 47: Replace Elevation Motor
REPLACE ELEVATION MOTOR Section 6 Page 45... -
Page 48: Replace Azimuth Motor And Pot Assembly
REPLACE AZIMUTH MOTOR AND POT ASSEMBLY Section 7 Page 46... - Page 49 Page 47...
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Page 50: Replace Main And Tilt Circuit Boards
REPLACE MAIN AND TILT CIRCUIT BOARDS Section 8 Page 48... - Page 51 Page 49...
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Page 52: Definition Of Terms
DEFINITION OF TERMS Section 9 SIGNAL STRENGTH: Intensity of signal received from the satellite. “DIRECT LINE OF SIGHT” An unobstructed path from the satellite to the antenna. Any tall objects such as poles, trees, buildings, mountains, even people standing close to the antenna unit, can block the signal from reaching the dish. -
Page 53: Warranty Consideration Form
Page 51... - Page 54 DIRECTV is a registered trademark of DIRECTV L.L.C. DISH and Tailgater are registered trademarks of DISH Network L.L.C. KING is a registered trademark of Electronic Controlled Systems, Inc. KING Quest and Simply better, by design. are trademarks of Electronic Controlled Systems, Inc. Page 52...
- Page 56 ™ Simply better, by design. 11200 Hampshire Avenue South, Bloomington, MN 55438 PH 952.922.6889 || FAX 952.922.8424 || kingconnect.com © 2016 KING 22332 Rev A, VQ4100 KING Quest Troubleshooting Guide...