Return Procedure - Kontron USB-16REL User Manual

The limited warranty is void if the product has been subjected to alteration, neglect, misuse, or
abuse; if any repairs have been attempted by anyone other than Kontron or its authorized agent;
or if the failure is caused by accident, acts of God, or other causes beyond the control of Kontron
or the manufacturer. Neglect, misuse, and abuse shall include any installation, operation, or
maintenance of the product other than in accordance with the user's guide.
No agent, dealer, distributor, service company, or other party is authorized to change, modify, or
extend the terms of this Limited Warranty in any manner whatsoever. Kontron reserves the right
to make changes or improvements in any product without incurring any obligation to similarly
alter products previously purchased.

Return Procedure

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For any Guarantee or Limited Warranty return, please contact Kontron Customer Service at 800-
480-0044 or 858-677-0877 and obtain a Return Material Authorization (RMA) Number. All
product(s) returned to Kontron for service or credit must be accompanied by a Return Material
Authorization (RMA) Number. Freight on all returned items must be prepaid by the customer who
is responsible for any loss or damage caused by common carrier in transit. Returns for Warranty
must include a Failure Report for each unit, by serial number(s), as well as a copy of the original
invoice showing the date of purchase.
To reduce risk of damage, returns of product must be in an Kontron shipping container. If the
original container has been lost or damaged, new shipping containers may be obtained from
Kontron Customer Service at a nominal cost.
Kontron owns all parts removed from repaired products. Kontron uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building replacement
products. If Kontron repairs or replaces a product, its warranty term is not extended.
Kontron will normally return your replacement or repaired items via Second Day Air. Overnight
delivery or delivery via other carriers is available at an additional charge.
Shipments not in compliance with this Guarantee and Limited Warranty Return Policy will not be
accepted by Kontron.
USB-16REL User's Guide
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