Common Lcd Messages; 102: Card Not In Position; 103: Printer Problem; 104: Critical Problem - Entrust CD820 User Reference Manual

CD820 Instant Issuance System

Common LCD Messages

The printer front panel displays printer messages or conditions as they are issued.
This section describes some of the common messages that may display.
Refer to "The CD820 Card Printer" on page 3
components.

102: Card not in position

Cause: The card is not positioned correctly in the printer.
1. Unlock the printer and open the printer cover.
2. Remove the ribbon cartridge.
3. Turn the manual advance knob to remove the card.
4. Replace the ribbon cartridge.
5. Close and lock the printer.
6. Press the User button and send the card to print again.
Refer to "Clean the Printer" on page 12

103: Printer problem

Cause: The printer had an error.
1. Press and hold the printer Power button to power off the printer.
2. Press the Power button again to power on the printer.

104: Critical problem

Cause: The printer has a serious error. The card will be canceled.
1. Press the Power button to power off the system.
2. Request service.
The system must remain powered off.
4
for the location of the system
for more information.