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Entrust Artista CR825 Installation And Administrator's Manual

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Installation and Administrator's Guide
Entrust Artista® CR825 Instant Inssuance System
Entrust Artista® CR875 Instant Inssuance System
April 2021
527748-001, Rev. G

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Summary of Contents for Entrust Artista CR825

  • Page 1 Installation and Administrator’s Guide Entrust Artista® CR825 Instant Inssuance System Entrust Artista® CR875 Instant Inssuance System April 2021 527748-001, Rev. G...
  • Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
  • Page 3 Revision Log Revision Date Description of Changes May 2016 Beta release of this document. November First release of this document. 2016 April 2021 Updated document branding. August 2017 Added new cleaning procedures and multi-hopper support. September Updated multi-hopper information. 2017 July 2018 Added modular single hopper support and general updates.

  • Page 5: Table Of Contents

    Contents Chapter 1: Printer Installation ..........1 PC Requirements.
  • Page 6 Print a Test Card............. . . 38 Set Up Network Access.
  • Page 7 Chapter 3: Printer Manager ..........59 Printer Manager .
  • Page 8 Reset Log ............. 106 Maintenance Menu .
  • Page 9 Appendix A: CE875 Instant Issuance System ....... . . A-1 Introduction .

  • Page 11: Chapter 1: Printer Installation

    Chapter 1: Printer Installation This chapter describes system requirements and provides setup instructions for the Entrust Artista CR825™ and CE875™ Instant Issuance Systems. Your installation may have additional requirements for a card production environment. Consult your system administrator to determine the optimum location for card production.

  • Page 12: Ethernet Requirements

    Ethernet Requirements You can connect many network printers to one PC. The maximum number of printers depends on the capacity of the network to deliver data to the printer. The following components are required to install a printer on a network: An Ethernet network that uses the TCP/IP protocol and can run at one of the following: ...

  • Page 13: Site Requirements

    Site Requirements Set up and use the printer in an environment that meets the following requirements. Use a single-phase, 3-wire, grounded receptacle.  Place the system and its supplies in a clean office environment, keeping paper and foreign  materials off of the equipment. Place the printer on a sturdy, level surface.

  • Page 14: Multi-Hopper Printer

    Multi-Hopper Printer 16.2 in 411 mm 25.6 in 651 mm 13.4 in 340 mm Printer Installation...

  • Page 15: Clearance Requirements

    Clearance Requirements The following measurements show the printer dimensions when the system access doors are open and the power cord is connected. We recommend that you provide at least 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cord and data cables, and to allow you to load and remove cards and supplies.

  • Page 16: Operating Environment

    Operating Environment Use the following guidelines when operating the printer: Operating temperature 50° to 95°F (15° to 35°C) Operating humidity 20% to 80% non-condensing Using the printer in areas that are cooler than the recommended temperatures can cause retransfer errors. Using the printer in areas that are warmer than the recommended temperatures can cause cards to warp and retransfer film errors.

  • Page 17: Secure Printing Requirements

    Printer Manager. Contact your system administrator or your service provider. If your card production site requires secure printing, use the following: An Entrust Datacard CR825 instant issuance system with secure printing (DPCL2Secure)  enabled and both DPCL and DPCL2 disabled.

  • Page 18: Install The Printer

    If you use Entrust Adaptive Issuance™ Remote Monitoring and Management Software to manage your printers, you can disable the printer’s native configuration interface, Printer Manager, by changing the Behavior > WebServerSecure setting to Disabled. This prevents unauthorized access to the printer and provides a higher level of security. Refer to “Behavior”...

  • Page 19: Unpack The Printer

    Unpack the Printer Remove the printer from the shipping carton. The accessories tray holds the printer power supply and power cord, the cleaning roller spindle, CDs, and the printer documentation. If the printer is ordered with the optional multi-hopper, the printer is shipped without an input hopper.

  • Page 20: Secure The Printer (Optional)

    Secure the Printer (Optional) This procedure is optional. You can secure the printer using one of the following: An optional cable lock (refer to “Use the Optional Cable Lock”).  The bolt-down openings in the bottom of the printer (refer to “Use the Bolt-Down Openings”...

  • Page 21: Use The Bolt-Down Openings

    Use the Bolt-Down Openings The printer includes bolt-down openings that you can use to secure it to a mounting surface. You need the following supplies: The bolt-down kit (part no. 512969-001) contains two M6 well nuts.  Two M6 (6 mm) screws, purchased separately. ...
  • Page 22 Carefully tip the printer onto its left side (the side without the access door). Insert the M6 well nut threaded inserts into the bolt-down openings on the bottom of the printer. Return the printer to its upright position and position it over the holes that are drilled in the mounting surface.

  • Page 23: Install The Multi-Hopper

    Install the Multi-Hopper Use the following information if you purchased the optional multi-hopper. Unpack the Multi-Hopper Remove the multi-hopper from the shipping carton. Continue with “Prepare the Multi-Hopper” page CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...

  • Page 24: Prepare The Multi-Hopper

    Prepare the Multi-Hopper The multi-hopper ships with the enclosure transition folded down with a restraining pin holding it in position. A second restraining pin is inserted into the bottom of the multi-hopper. Pull the top restraining pin straight up from the multi-hopper to remove it from the enclosure transition.

  • Page 25: Assemble The Multi-Hopper Printer

    Assemble the Multi-Hopper Printer Match the two large hooks on the back center of the multi-hopper with the two slots on the printer frame. Multi-Hopper Back Multi-Hopper Attachment Hooks Hopper Attachment Slots 1 in. (25.4 mm) Lift the multi-hopper approximately one inch (25.4 mm) and push it in slightly to engage the hooks into the frame.

  • Page 26: Plug In And Power On The Printer

    Plug In and Power On the Printer Connect the printer power supply to the printer. Then, connect the power cord to the power supply. Plug the power supply cord into the facility power source. The front panel of the printer provides the controls you need to operate the system. Refer to the printer’s User’s Guide for complete information about using the front panel.

  • Page 27: Activate The Printer

     Activate the Printer If the printer requires activation, obtain an activation code from Entrust Datacard technical phone support at 1-800-328-3996. Do this before starting the activation process. Have the printer serial number ready for phone confirmation. The serial number is located on the configuration label of the printer.
  • Page 28 Press the up and down arrow keys to cycle through the numeric characters. Press E to select each number NTER that matches the 8-digit numeric activation code you received from Entrust Datacard. When the 8-digit activation code displays completely, press E again with a blank character entry. NTER The code you entered displays on the LCD panel so you can confirm that it was entered correctly.

  • Page 29: Clean The Printer

    Ready to show that the printer has been activated. If another message displays on line 2, system activation failed. Repeat the activation process. If activation fails again, contact Entrust Datacard technical phone support at 1-800-328-3996. Clean the Printer The first time you set up the printer, run an isopropanol cleaning card through the newly installed printer to remove any dust that might have collected during shipping or storage.

  • Page 30: Single-Hopper Printer

    Continue with: Single-Hopper Printer  Multi-Hopper Printer  Single-Hopper Printer Power on the printer, if necessary. Unlock the input hopper lock. Open the input hopper cover. Insert the cleaning card into the input hopper. If the cleaning card appears bowed, insert it as shown. Card Without Bow Card With Bow Close and lock the input hopper.

  • Page 31: Start The Cleaning Cycle

    Start the Cleaning Cycle Use the LCD menu system to start the cleaning cycle. Begin when the printer displays Ready and the U button shows steady green. The LCD panel may display additional prompts when cleaning a printer without locks. Follow the instructions on the panel to clean the printer.

  • Page 32: Install Supplies

    At the end of the cleaning cycle, the isopropanol cleaning card is ejected into the printer reject tray (RT1). When you clean a system with an embosser, the isopropanol cleaning card moves into the embosser and cleans the card entry area and embosser rollers. The cleaning card is ejected into the embosser reject tray.
  • Page 33 Open the ink ribbon package and remove the ink ribbon. Hold the ribbon cores and pull them up from the package base. Cleaning Sleeve Ink Ribbon Cleaning Swab Lapping Stick The ink ribbon package also includes the following: Cleaning sleeve. Refer to “Install the Cleaning Sleeve”...

  • Page 34: Install The Cleaning Sleeve

    Turn the take-up spool clockwise just enough to take up any slack in the ribbon. Continue with “Install the Cleaning Sleeve”. Install the Cleaning Sleeve The cleaning sleeve helps maintain print quality by removing dust and other particles from cards before they travel into the printer.

  • Page 35: Install The Retransfer Film

    Insert the cleaning spindle into the C3 slot in the printer. Replace the ink ribbon cartridge in the printer. Continue with “Install the Retransfer Film”. Install the Retransfer Film The retransfer film contains the images printed with the ink ribbon. A heated roller then bonds the film onto the card.
  • Page 36 Remove the roll of retransfer film from its package. Hold the film cores and pull them up from the package base. Install the retransfer film. Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge.

  • Page 37: Load Cards

    Do the following to load cards in the input hopper. If you plan to insert cards in the exception slot, make sure that blank cards are available near the printer. Handle cards by the edges only, or wear card inspection gloves approved by Entrust. ...

  • Page 38: Multi-Hopper Printer

    Load the cards into the input hopper cartridge. Handle the cards by the edges only, or wear card inspection gloves approved by Entrust. The diagrams inside the cartridge show how to  position the card weight and load cards. Do not Card Weight place the cards on top of the card weight.

  • Page 39: Install A Large Output Hopper

    Install a Large Output Hopper You can install an large output hopper on the printer, depending on your requirements. The standard output hopper included with the printer holds approximately 25 0.030 in. (0.762 mm) cards. The printer also can be used with an optional large output hopper that holds up to 125 cards.
  • Page 40 Insert the 125-card output hopper into the printer and pedestal until it clicks into place. Follow the instructions included in the upgrade kit to complete the installation. Printer Installation...

  • Page 41: Connect To The Printer

    Connect to the Printer You can connect to the printer from a Windows-based PC through a network (an Ethernet cable is not supplied with the system). Connect one end of the Ethernet cable to the network connection port on the printer. Connect the other end to a network port.

  • Page 42: Set The Printer Network Ip Address

    Set the Printer Network IP Address The printer’s IP address is used to access Printer Manager from a browser window. You also need the IP address to define the printer to Instant Financial Issuance software. To display the network IP address, you can do one of the following: Press the up or down arrow key on the front panel while the printer displays Ready.
  • Page 43 Press the U button to suspend the printer. Press E to enter the menu system. NTER Press the down arrow until Configuration displays on line 2. Press E to enter the Configuration menu. NTER Press E to enter the Network IPv4 menu. DHCP/ NTER Static IP displays on line 2.
  • Page 44 The IP address has four sections, separated by periods. A cursor appears under the digit that will change. The address section shows three digits when it can be changed and the cursor is under the right-most digit. Use the arrow keys to change one digit at a time.

  • Page 45: Test The Ip Address Using A Local Network

    Test the IP Address Using a Local Network You can set up a local network consisting of the printer and a computer. This allows you to test whether the printer and computer can communicate using the static IP address, and to test that the printer is functioning correctly.
  • Page 46 On the Local Area Connection Properties dialog box, select Internet Protocol Version 4 (TCP/IPv4). Click Properties. Printer Installation...
  • Page 47 Use the Properties dialog box to enter the IP address information. Select Use the following IP address. In the IP address field, enter the value for the static IP address that you set on the front panel of the printer. Give the last section of the IP address a value that is at least plus one from the address on the printer front panel.

  • Page 48: Print A Test Card

    Print a Test Card The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin.

  • Page 49: Set Up Network Access

    Set Up Network Access Work with your network support personnel to make sure that the printer is set up within your organization. You may need to perform the following tasks: Know the IP address of the printer.  Set up network security. ...
  • Page 50 Printer Installation...

  • Page 51: Chapter 2: Elements Of Card Design

    Chapter 2: Elements of Card Design Card design is the name given to the combined features of the processed cards. An organization can have multiple card designs. This chapter provides the following information about card design: Basic Card Design  Printing Design page 42 ...

  • Page 52: Printing Design

    Printing Design Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout. Color Printing The retransfer printing process uses two types of CMYKP Ribbon supply: a color pigment ink ribbon and a retransfer film. The color ink ribbon typically contains the following panels, C (cyan), M (magenta), Y (yellow), K (black), and P (primer).

  • Page 53: Color Management

    Color Management The printer uses color modes that are calibrated and installed in the printer during manufacturing. You can select the color mode that best meets your card printing requirements. Refer to “Print” page 81 for more information. Print Text in Color The printer can print text in any color.

  • Page 54: Monochrome Printing

    Monochrome Printing Monochrome printing prints cards using a single color. You can use the black panel of a full-color ribbon to print monochrome elements. Monochrome Printing with Full-Color Ribbon Full-color ink ribbon includes a black panel. Text and bar codes are usually printed with the black panel. Full-color print ribbon also prints any monochrome or one-bit-per-pixel graphics using the K panel.

  • Page 55: Print Bar Codes

    Print Bar Codes Bar code design follows a set of standards based on the type of bar code produced. Bar codes contain a series of black lines (bars) separated by white areas (spaces). Each character of encoded data is represented by a set of bars and spaces. A bar code standard specifies the number and width of bars and spaces needed to encode a character.

  • Page 56: Test Bar Codes

    Bar Code Print Settings To achieve the best quality printing and improve the readability of the bar code, use the K  (black) panel of the color ink ribbon to print the black bars. Bar codes printed with the color panels may not be as crisp and sharp as those printed with the K panel only.

  • Page 57: Apply A Second Layer Of Retransfer Film

    Apply a Second Layer of Retransfer Film The printer can apply two layers of retransfer film to the front side or both sides of the card. The second layer of retransfer film does not have any printing on it, but it provides added durability for the card.

  • Page 58: Non-Printing Areas

    Non-Printing Areas The card design can have areas where printing or retransfer film cannot be placed, such as a magnetic stripe, signature panel, or smart card chip. The inhibitor panel of the ink ribbon prevents the retransfer film from bonding to the magnetic stripe and signature panel. You must block the application of printing and primer over the smart card chip using design elements in your card production software.

  • Page 59: Standard Magnetic Stripe Non-Printing Area

    Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is located on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The retransfer film must overlap the magnetic stripe by 0.5 mm (indicated by the dotted lines).

  • Page 60: Card Layout

    Card Layout The arrangement or layout of components determines how well your card design works for users. Use the following guidelines when creating a card design. Image Size The image that is sent to the printer is larger than the card size. The printer adjusts the image to fit the card, which allows the printer to print up to the edge of the card with no unprinted margins.

  • Page 61: Backgrounds

    The printer then masks the edges of the image and prints the image on the card. The image prints to the edge of the card with no unprinted margins. Image Printed on Card (2023 x 1276 pixels) Image Sent to the Printer (2100 x 1344 pixels) Edges are masked off by the printer.

  • Page 62: Magnetic Stripe Design

    Magnetic Stripe Design The printer’s magnetic stripe module allows the printer to process magnetic stripe data. There are two magnetic stripe configuration options: ISO and JIS. Use the printer configuration labels (described in the printer’s User’s Guide) to determine the type of module installed. Magnetic Stripe Data Formats The module format (ISO or JIS) defines the type and format of the information to encode.

  • Page 63: Single-Track Option (Jis)

    Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "...

  • Page 64: Magnetic Stripe Coercivity

    Magnetic Stripe Coercivity The printer may require additional settings to match the coercivity of the card. When these values are set they remain the same for all cards processed using the same design. The defaults are set to standard ISO format and high coercivity. Refer to “MagStripeGeneral”...

  • Page 65: Smart Card Codes On The Printer Labels

    Smart Card Codes on the Printer Labels The configuration labels include codes that identify the type and model of the smart card reader installed in the printer. The following table lists the codes used on the configuration labels. Code on Label Type of Smart Card Module Integrator Contactless iCLASS Read/Write Contactless...

  • Page 66: Embossing And Indenting Design

    Embossing and Indenting Design The CEM Embosser is the component of a card production system that creates the raised lettering and numbering on the front of most financial or debit cards. Inside the embosser, you find the embossing wheel and topping and indent ribbon cartridges.
  • Page 67 CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
  • Page 68 Elements of Card Design...

  • Page 69: Chapter 3: Printer Manager

    Chapter 3: Printer Manager This section describes Printer Manager, the Entrust web interface available to users, administrators, and Entrust service providers. Printer Manager Printer Manager is a web-based interface that displays information about the printer. System administrators and service providers can use Printer Manager to fine-tune card appearance, set advanced options, and troubleshoot printing problems.

  • Page 70: Printer Manager User Access Levels

    WebService WebService access has all of the above adjustments with additional access to test and adjust motors, sensors, and other internal components. The WebService user typically is an Entrust-trained service provider. Printer Manager...

  • Page 71: Access Printer Manager

    Access Printer Manager The initial Printer Manager screen allows users to log on with a user name and password that determine their user access level. The user access level determines which menu items, options, and adjustments are available. Make sure that the printer's LCD panel displays Ready. Do the following to access Printer Manager: Obtain the printer network IP address and write it down.

  • Page 72: Printer Manager Settings

    Click Log In to display the Printer Manager Welcome page. & T INTS If the browser cannot connect to the printer, make sure that Ready displays on the LCD panel  of the printer. Some Printer Manager pages feature hover text that displays help information when the ...

  • Page 73: Use Printer Manager

    Use Printer Manager The following sections describe how to use the options on the Printer Manager menus that are available to WebUser and WebAdmin access-level users. For information about settings available to the WebService access level, contact your service provider. The options available in Printer Manager are determined by the printer model and the options installed on the printer.

  • Page 74: Status Menu

    Status Menu The Status menu displays general information about the printer and its usage statistics. Users at all access levels can view or print the Status menu information. You cannot change the information on the Status menu. Status Menu Option Function WebUser WebAdmin...
  • Page 75 Status Menu Option Function WebUser WebAdmin Audit Data Display card printer usage data, View View including card counts (both resettable—shown with an r as the first letter of the name—and non- resettable counts) and error reporting collected by the printer. This page acts as a general overview for all the counters and can be useful to track card production...

  • Page 76: Printer Setting Menu

    Printer Setting Menu Use the Printer Setting menu to view and customize printer settings. Printer Setting Menu Option Function WebUser WebAdmin Communication Set or view the network Change all Current address method used by Values the printer, including Cloud communication if it is enabled.
  • Page 77 Printer Setting Menu Option Function WebUser WebAdmin FrontPanel Set front panel values for Change Backlight Change all Current the printer. Brightness, Values KeySenseLevel and SpeakerEnabled values Print Select color mode and color Change all Current profile settings, and set the Values supply rewind timeout period.
  • Page 78 Printer Setting Menu Option Function WebUser WebAdmin Retransfer Set values for the retransfer Change all Current process. Values Debower Set values for the debow action after the image has been transferred to the card. Available to WebService access level users only. SmartCard Set values for the smart card module in the printer.
  • Page 79 Printer Setting Menu Option Function WebUser WebAdmin WifiModes Enable or disable wireless Change all Current communication. Values This option displays only when a Wi-Fi Dongle is installed in the printer. Update Password Set or update passwords Change WebUser for the WebUser and and WebAdmin WebAdmin access levels.

  • Page 80: Communication

    Communication Use the Communication settings to specify the network address method used by the printer. Current Value Description Default Value (unit) Allowed Range 1) CloudMQTTBrokerURI 2) CloudMQTTKeepAlive [1 – 360] 3)CloudMQTTPort 8883 8883 4) CloudMQTTReceiveTopic [1 – 65535] 5) CloudMQTTSocks5Host 6) CloudMQTTSocks5Password 7) CloudMQTTSocks5Port 3301...
  • Page 81 24) IPv6ManualSelect Disabled Disabled 25) IPv6StatelessAddrSelect Disabled Disabled The Cloud settings are supported only by certain Entrust software applications.  Refer to your application documentation for information about using the cloud functions. Refer to “Behavior” page 76 for information about enabling Cloud support.
  • Page 82 EthAddressMethod—The method used to obtain the IPv4 network IP address. Select DHCP  or STATIC from the Current Value drop-down list. When the value is DHCP, the EthGatewayAddress, EthIpAddress, and EthSubnetMask  values are controlled by the DNS server and the settings are filled in automatically. When the value is STATIC, the EthGatewayAddress, EthIPAddress, and EthSubnetMask ...
  • Page 83 IPv6ManualSelect—Enable the printer to use the manual address specified in  IPv6ManualAddress. If this setting is disabled, the manual address information specified for the printer is retained, but is not used. IPv6StatelessAddrSelect—Enable the printer to allow the router to provide one or more ...

  • Page 84: Activitylog

    ActivityLog The ActivityLog settings allow you to record technical information about the printer. WebAdmin or WebService access-level users can change settings in the activity log to help troubleshoot and isolate a card production problem. You specify the types of actions to include in the logs and set the severity level for when the action should be written to the log.
  • Page 85 Activity Log Example: Change the FilterJobStates status recorded in the activity log to help isolate a card production problem. Select Printer Setting > Activity Log. Set FilterJobStates to Error from the drop-down list. Changes to the state of a job, with this severity and higher, are written to the activity log.

  • Page 86: Behavior

    Behavior Use the Printer Setting menu Behavior settings to control printer operation. Current Value Description Default Value (unit) Allowed Range 1) ActivityLogExternal Enabled Enabled 2) ActivityLogInternal Enabled Enabled 3) CloudEnable Disabled Disabled 4) ContactAutoDetect Disabled Disabled 5) ContactlessATRMode Legacy Legacy 6) DoorCloseLockTimeout [0 –...
  • Page 87 Update Current Values as needed, and then click Set Current to apply the changes. ActivityLogExternal—Enable or disable writing the activity log to an external server.  ActivityLogInternal—Enable or disable the internal activity log.  CloudEnable—Enable or disable printer Cloud support. ...
  • Page 88 DPCLSecure—This setting is not used by the printer.  Plugin—Enable or disable the plugin feature for the printer to access an installed plug-in. This  setting does not apply to all printers. RejectCardLocation—Specify where to place rejected cards. You can select from the ...

  • Page 89: Vitalproductdata

    Caution: Do not disable WebServerSecure. If the web server is disabled, you cannot launch Printer Manager and configuration changes cannot be made. To reverse this action, you must contact Entrust. To restrict access for the WebAdmin access level, select Printer Setting > Update Password and specify a password.

  • Page 90: Frontpanel

    FrontPanel Use the FrontPanel settings to customize the printer front panel. Current Value Description Default Value (unit) Allowed Range 1) BacklightBrightness [0 – 100] 2) KeySenseLevel [0 – 10] 3) LcdConfigMenu Enabled Enabled 4) LedCardsPickedToCleaning [0 – 1000000] 5) LedPrintheadCyclesToCleaning 2500 2500 [0 –...

  • Page 91: Print

    Print Use the Print menu to select a color mode and color management profile for printing. You also can specify the time the printer is idle before the ink ribbon and retransfer film are rewound to protect them from accumulating dust. Current Value Description Default Value...
  • Page 92 Legacy SR300 LUT. Processes the input colors to provide print output that is similar to  that produced by the Entrust SR300 card printer when it uses a color lookup table (LUT). VIvid. Produces darker, more saturated color on the printed card. It is based on the ...

  • Page 93: Pick

    Pick The Pick settings define how cards are picked from the input hopper. Most Pick settings are available for WebService access-level users only. Contact your service provider for information about changing the printer’s pick settings. WebAdmin access-level users can specify whether the pick action fails when supplies are not installed in the printer or if a supply has an error condition.

  • Page 94: Transport

    Transport The Transport settings control card travel through the printer.Most settings are available for WebService access-level users only. WebAdmin users can set values for ejecting a card from the printer Current Value Description Default Value (unit) Allowed Range 1) EjectTries [1 –...

  • Page 95: Flipper

    Flipper The Flipper settings define values for the duplex module in duplex-option printers. Most Flipper settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s flipper settings. WebAdmin access-level users can specify the number of cards that are allowed in the reject tray before an error is issued.

  • Page 96: Barcodereader

    BarcodeReader The BarcodeReader settings define values for the optional bar code reader used by some printers to read and verify the bar code on pre-serialized cards. The bar code location can vary, depending on the card. These settings allow you to adjust the imaging position for the bar code so that it can be read.

  • Page 97: Cardstock

    CardStock Use the CardStock settings to define values for the different types of card stock that can be loaded in the printer. Current Value Description Default Value (unit) Allowed Range 1) CardStockDisplayed CardStock1 DebowDistance [0 – 42] DebowDwell 1000 1000 [0 –...
  • Page 98 Current Value Description Default Value (unit) Allowed Range V2RetransferLaminationSpeed [10.0 – 34.0] Side2 V2RetransferRollerTemp [140 – 190] V2RetransferRollerTempSide2 [140 – 190] Change settings as needed, and then click Set Current to apply the changes. CardStockDisplayed—Select the card stock whose settings you want to view and change on ...
  • Page 99 RetransferLaminationSpeedLayer2Side2—The speed at which to apply the second layer of  retransfer film to side 2 of the card. The setting applies to the card stock specified in CardStockDisplayed. RetransferLaminationSpeedSide2—The speed at which to apply the retransfer film to side 2 ...

  • Page 100: Heatroller

    HeatRoller The HeatRoller settings specify the time the printer is idle before it reduces its temperature and when power to the heated roller is turned off. Current Value Description Default Value (unit) Allowed Range 1) HeaterMinutesToLowPower [0 – 240] 2) HeaterMinutesToPowerSave [0 –...

  • Page 101: Retransfer

    Retransfer The Retransfer settings define values for the retransfer process. Current Value Description Default Value (unit) Allowed Range 1) BacksideCoolingDelay [0 – 120] 2) EmbosserHandoffCooling [0 – 120] Delay 3) LaminatorHandoffCooling [0 – 120] Delay 4) RetransferVersion Version1 Version1 5) SecondRetransferCooling [0 –...

  • Page 102: Debower

    Debower The heat from the retransfer process can cause the card to become bowed slightly. The debower returns the card to its proper shape. The Debower settings define values for the debow action performed after the image has been transferred to the card. Debower settings are available for WebService access-level users only.

  • Page 103: Magstripegeneral

    MagStripeGeneral Magnetic stripe settings are available for WebAdmin and WebService access-level users to set up basic magnetic stripe options. Default Current Allowed Description Value Value (unit) Range 1) Attempts [1 – 5] 2) Coercivity HICO HICO 3) DataFormat1 IATA IATA 4) DataFormat2 5) DataFormat3 6) NoDataDisableTrack...
  • Page 104 Change settings as needed, and then click Set Current to apply the changes. Attempts—Specify the number of attempts (automatic retries) the printer makes to encode  the magnetic stripe data. This value also is used for the number of times to attempt to read magnetic stripe data.

  • Page 105: Magstripecustomtrack 1-3

    MagStripeCustomTrack 1–3 Custom magnetic stripe settings are available for WebAdmin and WebService access-level users to define custom magnetic stripe options. Current Value Description Default Value (unit) Allowed Range 1) CustomCharHigh Track 1: 95 [0 – 255] Tracks 2 & 3: 63 2) CustomCharLength Track 1: 6 [1 –...
  • Page 106 Change settings as needed, and then click Set Current to apply the changes. CustomCharHigh—Specify the numeric value of the highest ASCII character supported for  input data on the track. CustomCharLength—Set the number of bits to represent one character of data on the track, ...

  • Page 107: Emboss

    Using custom magnetic stripe data formats is a two-step process. First, define the custom tracks using MagStripeCustomTrack1, MagStripeCustomTrack2, and MagStripeCustomTrack3. Second, apply the custom track using the settings on the MagStripeGeneral menu. To use the defined custom track: Open the MagStripeGeneral menu. Select Custom for DataFormat1, DataFormat2, or DataFormat3 to use the custom track.

  • Page 108: Multihopper

    Multihopper The Multihopper settings define values for the multi-hopper. Multihopper settings are available to WebService access-level users only. The Multihopper option displays in the Printer Setting menu only when a multi-hopper is attached to the printer. Manufacturing The Manufacturing settings define values for card movement in the printer. Manufacturing settings are available to WebService access-level users only.
  • Page 109 Change the settings, and then click Set Current to apply the changes. WifiAddressMethod—The method used to obtain the Wi-Fi network IP address. Select either  DHCP or STATIC from the drop-down list. The default value is DHCP. When the value is DHCP, the WifiGatewayAddress, WifiIpAddress, and WifiSubnetMask ...

  • Page 110: Wifimodes

    WifiModes The WifiModes option displays in the Printer Setting menu only when a Wi-Fi  Dongle is installed in the printer. Set the WifiModes values after you enter the settings in WifiNetworkStationSetup.  The printer attempts to start the network when WifiModes is set to Station and requires the values entered in WifiNetworkStationSetup.
  • Page 111 Change the settings, and then click Set Current to apply the changes. WifiMode—Select Station to enable Wi-Fi communication.  WifiRegDomain—Enter the country code for your region. Each country defines its own  regulations for Wi-Fi connectivity. Entering the correct country code provides the optimum performance.

  • Page 112: Update Password

    Update Password WebAdmin access-level personnel can specify to password protect Printer Manager and limit access to the advanced settings. Adding password protection is the preferred method of restricting access to Printer Manager. If no password is assigned, a password is not needed to log on to Printer Manager.

  • Page 113: Set Job Queue State

    Set Job Queue State Enter or select values prior to shipping the printer or system to or from repair facilities. This setting is used primarily for financial printers. Contact your service provider for more information. Field Value Description Current Password Enter the currently set password.

  • Page 114: Troubleshooting Menu

    TroubleShooting Menu The TroubleShooting menu for the WebAdmin access level contains settings and tools that help you isolate card production issues. Use the TroubleShooting options to run an SSA test when installing a magnetic stripe module, view and print the activity log, reset the log, reset counters, and reset the printer.

  • Page 115: Ssa Test

    SSA Test The SSA Test calculates and stores the location of the magnetic stripe start sentinel. Use the test if you are adding a magnetic stripe module to the printer. Insert a card with a magnetic stripe into the printer, either in the input hopper or through the exception slot, and then click Run. The printer performs the test and ejects the card into the reject tray.

  • Page 116: Embosser Menu

    Embosser Menu The Embosser menu displays only for a CE875 instant issuance system, The Embosser menu allows WebAdmin access-level users to view and reset the embosser’s Audit Log. Embosser Menu Option Function WebUser WebAdmin Audit Log Download the audit log. View/Download Reset Log Reset the audit log.

  • Page 117: Maintenance Menu

    Maintenance Menu The Maintenance menu allows WebUser and WebAdmin access-level users to run a cleaning card from Printer Manager. Additionally, the Maintenance menu provides the WebAdmin level with the rights to upload updates to the printer. Maintenance Menu Option Function WebUser WebAdmin Cleaning...
  • Page 118 Place the isopropanol cleaning card in the card input hopper. If you are cleaning a printer with a multi-hopper, insert the cleaning card in the exception slide. Select Maintenance > Cleaning. Select Clean Printer. Click Run to start the cleaning process. Press the U button on the printer when the message “172: Insert cleaning card”...

  • Page 119: Updates

    Updates The Updates option allows a WebAdmin access-level user to send an external settings file to the printer. To upload a settings file: Click Browse and select the file to upload. Click Upload File. Log Out Menu Use the Log Out option to end the current Printer Manager session and return to the Printer Manager Log In page.
  • Page 120 Printer Manager...

  • Page 121: Chapter 4: Supplies And Parts

    Chapter 4: Supplies and Parts This chapter describes the recommended supplies and replacement parts to use with your printer. This chapter includes the following information: Printer Supplies page 112  Cards page 114  Cleaning Supplies page 116  Replacement Parts page 117 ...

  • Page 122: Printer Supplies

    Printer Supplies Use the following information to order ink ribbon and retransfer film. Ink Ribbon Color ink ribbons are designed for full-color card printing. Ink ribbon kits are available from your dealer. Kits include the ink ribbon, an isopropanol cleaning card, and a replaceable cleaning sleeve.

  • Page 123: Supply Storage Guidelines

    Supply Storage Guidelines Follow these guidelines when storing ink ribbon or retransfer film rolls: Store supplies in their original packaging until you are ready to use them.  Select a location away from direct sunlight, with a temperature between 50°F and 80°F ...

  • Page 124: Cards

    Cards For best results, use high-quality cards that meet the following specifications and recommendations. Card Size Use ISO ID-1 (also called CR80) size cards with the following dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness 0.030 inch 0.762 mm Actual card thickness can vary by up to ten percent from the sizes listed.

  • Page 125: Card Die Cutting

    Card Die Cutting Cards printed on retransfer printers can have a small, sometimes noticeable, void area (a small white border) around the perimeter of the card where the printing does not transfer to the card. The orientation of the cards during the die cutting manufacturing process has an effect on the size of the non-transferred perimeter.

  • Page 126: Card Storage

    Card Storage These guidelines apply to both blank card stock and processed cards. Use cards that are at room temperature. If cards are stored in a cooler environment than the  printer, allow them to reach room temperature before using them. Stack cards so that they will not shift and rub against each other.

  • Page 127: Replacement Parts

    Replacement Parts The following replacement parts are available for use with the printer. Ink Ribbon Cartridge The blue ink ribbon cartridge holds the print ribbon. Retransfer Film Cartridge The yellow retransfer film cartridge holds the retransfer film. Cleaning Spindle The cleaning spindle holds the replaceable cleaning sleeve. Optional Equipment Large Output Hopper The printer can be used with a large output hopper, which holds about 125 cards.

  • Page 128: Cables And Power Supplies

    Use a standard Ethernet network cable, either a Cat 5 or Cat 5e cable, to connect the printer to a network port. Ethernet cables are not available from Entrust Datacard. You can purchase a cable from a third-party supplier. Printer Power Supply The printer power supply is rated as follows: Input: 110–240V, 50–60Hz, 1.5A...

  • Page 129: Power Cords

    Power Cords The power cords connect the power supplies for the printer, and any attached component, to the facility power. Be sure to use power cords that ground to the facility power source. The following country-specific power cords are available: USA Power cord ...
  • Page 130 Supplies and Parts...

  • Page 131: Appendix A: Ce875 Instant Issuance System

    Appendix A: CE875 Instant Issuance System This appendix provides information about setting up the CE875 instant issuance system. Introduction The CE875 system consists of a card printer and the CEM embosser. The CE875 system can print cards and then emboss and indent characters on the card. The embosser creates the raised lettering and numbering on the front and back of most financial or debit cards.

  • Page 132: Site Requirements

    Site Requirements Provide space for the system and for clearance around the system. Use the following system dimensions and clearance area. System Dimensions The external system dimensions are shown in the following illustrations. Single-Hopper System 26.0 in 662 mm 28.0 in 712 mm 15.0 in 381 mm...

  • Page 133: Multi-Hopper System

    Multi-Hopper System 26.6 in 675 mm 26.8 in 681 mm 15.0 in 381 mm CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...

  • Page 134: Clearance Requirements

    Clearance Requirements The following measurements show the system dimensions when the system access doors are open and the power cord is connected. We recommend that you provide at least 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cords and data cables, and to allow you to load and remove cards and supplies.

  • Page 135: Multi-Hopper System

    Multi-Hopper System 26.6 in 675 mm 10.5 in 266 mm 22.7 in 35.2 in 579 mm 893 mm 28.8 in 732 mm Electrical Requirements The power supply is rated as follows: Electrical Requirements System Component Input Output Printer 85–230VAC/47-63 Hz/1.2Amp 24V/6.6Amp/160W Embosser 110-240V/50-60Hz/3.5Amp...

  • Page 136: Unpack The Embosser

    Unpack the Embosser Remove the embosser from its shipping carton. Refer to “Unpack the Printer” page 9 for information about how to prepare the printer. Open the shipping carton and remove the accessories box. Lift the embosser from the carton and remove the foam end caps. Place the embosser on a surface that meets the requirements specified in “Site Requirements”...

  • Page 137: Remove Shipping Items

    Remove Shipping Items The embosser is shipped with inserts that secure internal components during transport. Remove these items before proceeding with setup. Unlock and open the embosser supplies access door. Remove the indent ribbon and topping foil cartridges. Remove the foam “T” and block inserts used to secure the topping and transport mechanisms during shipping.

  • Page 138: Use The Embosser Bolt-Down Openings

    Use the Embosser Bolt-Down Openings The embosser includes bolt-down openings that you can use to secure the system to a mounting surface. Open the embosser supplies access door. If installed, remove the topping foil and indent ribbon cartridges and set them aside.
  • Page 139 CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...

  • Page 140: Use The Embosser Cable Lock

    Use the Embosser Cable Lock You also can secure the embosser using the optional cable lock. Locate the security plate receptacle at the back of the embosser. Insert the security plate vertically into the receptacle from below the embosser with the open end toward the embosser.

  • Page 141: Assemble The Printer And Embosser

    Assemble the Printer and Embosser Locate the interconnect cable in the cable routing area of the embosser and make sure that it remains accessible. Slide the printer locking lever in the embosser to the left to place the mounting lock in the unlocked position.

  • Page 142: Connect The Power Cords

    Connect the Power Cords Connect the printer power cord to the printer and the printer power supply. Plug the power supply cord into the power outlet. Connect the embosser power cord to the embosser and to the embosser power supply. Plug the power supply cord into the power outlet.

  • Page 143: Load Embosser Supplies

    Load Embosser Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black or white color to a single line of indented characters. If the embosser supplies are preloaded into their cartridges, install the cartridges into the embosser.
  • Page 144 Prepare the ribbon for routing. Supply Spool Roll up one full turn of indent ribbon on the silver take-up spool. Roll out a slack length of indent ribbon from the supply spool. Take-up Spool Route the ribbon around the rollers on the Supply indent ribbon cartridge.

  • Page 145: Load The Topping Foil Cartridge

    Load the Topping Foil Cartridge Prepare the topping foil cartridge and topping roll. Remove the topping foil cartridge from the embosser, if necessary. The topping foil cartridge is on the left as you face the open embosser. Place the topping foil cartridge on a flat surface with the spindles facing up.

  • Page 146: Power On The System

    Replace the topping foil cartridge. Hold the cartridge by its handle. Align the top of the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. Close and lock the embosser supplies access door. Power On the System Press the power button on the front panel of the printer to power on the system.

  • Page 147: Embosser Supplies

    Embosser Supplies The following supplies are available for the embosser. Indent Ribbon The following indent ribbons are available. Cards per roll are dependent on the number of indent characters per card, the font size, and the print length. Indent Ribbon Part No.

  • Page 148: Embosser Supply Storage Guidelines

    Embosser Supply Storage Guidelines Store supplies in the original package until you load them into the embosser.  Keep the original packaging closed.  The indent ribbon and topping foil maintain their quality for about one year. For optimum  card quality, purchase and store quantities that can be used within one year.

  • Page 149: Embosser Replacement Parts

    Embosser Replacement Parts The following replacement parts are available for the embosser. Indent Ribbon Cartridge The indent ribbon cartridge holds the indent Indent Cartridge ribbon. Topping Foil Cartridge The topping foil cartridge holds the topping foil used on the embossed characters. Topping Foil Cartridge Embosser Power Supply...
  • Page 150 A-20 CE875 Instant Issuance System...

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