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Technical Manual
Section 10 - Diagnostics and Maintenance Procedures
10.1 Diagnostics
The following pages list the error messages that may be displayed, diagnostics messages accessed via
the engineers program and fault descriptions. For further help and advice please contact the Crane
Merchandising Systems Technical Support Helpline on +44 1249 667323 or email to
technicalsupport@cranems.eu
Error Message
No Monetary Device
Coin Mech No Comms
Coin Mech ROM Error
Coin Mech Acceptor
Unplugged
Coin Mech Acceptor
Jammed
Coin Mech Payout
Jammed
Coin Mech Sensor Error
Coin Mech All Tubes
Error
Coin Mech Tube Error
Coin Mech Disabled
Exec Price Error
Fault Description
Machine is configured for
an incorrect monetary
device, or the device is
not responding.
Communication error
detected between Coin
Mech and machine.
MDB coin mech ROM
checksum test failed (fatal
error).
MDB coin mech is
unplugged or faulty.
Coin jam detected in coin
acceptor.
Coin jam detected in coin
tube.
Coin tube sensor fault
detected.
No useable coin tubes.
Machine unable to pay
out.
Problem with coin tube.
Tube indicates full, but
coin count is zero.
Coin Mech has been
disabled.
The maximum price on
the machine exceeds the
maximum price that the
Executive device can
support.
121
Additional information
This error will make the machine go out of
service as there are no zero priced or free vend
items so vending is not possible
Check power to coin mech, wiring and
connections
Fix or replace coin mech
Check wiring and if necessary replace coin mech
Check coin cassette operation
Check coin cassette tubes for misplaced coin
Check coin cassette
Check coin cassette operation
Check coin cassette
Check machine diagnostics
Check for high pricing in machine price program
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