Hypercom T7 Series Troubleshooting Manual page 46

C H A P T E R
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Communication Error indicates the terminal dialed a number that does not answer.
n
Verify that the information in the PABX field is correct.
n
Does the merchant need a nine or eight to dial out?
n
Does the merchant have call waiting that is, 1170 in PABX field to block?
n
Does the merchant need a pause before starting the dial strings?
N :
The letter B equals a 1.5 second pause.
OTE
n
Verify that the terminal is dialing the correct phone number.
n
Verify that the phone line is plugged in to the LINE port.
n
Ask the merchant if there have been any phone system changes recently.
n
Verify the line is an analog line and not digital.
n
Check to see if there are any long distance blocks or 800 blocks on the phone line.
n
Instruct the merchant to plug a telephone into the line and verify the line is working
properly.
n
Enable the enhanced dial messages by pressing the key sequence: Function, 9, 8, to
verify at what point the terminal is having difficulty.
2