B Contacting Technical Support - Promise Technology FASTTRAK66 User Manual

Manual EN 05-08-1999 11:30
Appendix
Contacting Technical Support
Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage using one of our electronic
services which provide product information updates for the most efficient ser-
vice and support.
If you decide to contact us, please have the following information available
before reaching a Promise Technical Support technician:
1.Product Model & Serial #
2.BIOS and Driver Version Numbers (check the controller BIOS banner and
floppy label for version information)
3.Description of Problem
4.System Configuration
• Mainboard and CPU type
• Hard Drive Models
• Other Controllers
These are the available Technical Support sources:
Internet E-Mail Support
support@promise.com
Recommended Techincal
Service
FAX Techincal Support
(408) 452-9163
Attention to Techincal
Support
Phone Technical Support
(408) 452-1180
8:30 - 5:00 p.m. M-F Pacific Standerd Time
If you wish to write to us for support, address it to:
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112
Pagina 69
PromiseOnline™ World Wide Web e
http://www.promise.com
Tech Support; Documents, Drivers, Utilities
FAXBack Document Service
(408) 452-9160
Retrieve Document #2150; Call from FAX
phone handset
USA
69
B