Promise Technology Ultra100 TX2 User Manual
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Promise Technology Ultra100 TX2 User Manual

Promise Technology Ultra100 TX2 User Manual

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Summary of Contents for Promise Technology Ultra100 TX2

  • Page 1 User Manual...
  • Page 2 Ultra100 TX2™ User Manual Copyright Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders.

  • Page 3: Table Of Contents

    Ultra100 TX2™ User Manual Table of Contents INTRODUCTION......................1 ..................2 ENERAL ESCRIPTION ........................2 EATURES ..................2 HYSICAL NVIRONMENTAL INSTALLING THE ULTRA100™ TX2 ................4 100 TX2..................4 NPACKING LTRA ................5 ONTROLLER NSTALLATION ..................6 RIVE NSTALLATION INSTALLING DRIVERS ....................7 2000......................7 INDOWS ME......................9 INDOWS 98......................11 INDOWS NT 4.
  • Page 4 Ultra100 TX2™ User Manual NOTES...

  • Page 5: Introduction

    Ultra100 TX2 card. Use the Installing Drivers section (see page 7). For PC owners wishing to install a Promise Technology Ultra100 TX2 card, proceed to the Installing the Ultra100 TX2 section (see page 4), and then continue with the Installing Drivers section (see page 7).

  • Page 6: General Card Description

    Ultra100™ TX2 User Manual General Card Description The Ultra100 TX2 is designed to support newer motherboards with a PCI bus speed of 66MHz (versus earlier 33MHz models). The faster bus speed provides up to 266MB per second bandwidth. The card is backward compatible allowing you to install the controller into a 33MHz PCI bus motherboard where it will allow maximum data transfers of up to 133MB per second across the bus.
  • Page 7 Ultra100™ TX2 User Manual...

  • Page 8: Installing The Ultra100™ Tx2

    Ultra100™ TX2 User Manual Installing The Ultra100™ TX2 This section is designed to help you prepare the Ultra100 TX2 card for installation into your existing system. Please read through this chapter carefully before attempting to install Ultra100 TX2. You should record the system’s curre nt CMOS (system setup) settings before making any changes.

  • Page 9: Controller Card Installation

    Ultra100™ TX2 User Manual Controller Card Installation Installing the Ultra100 TX2 controller card in a system is a simple process. The card fits into any available 32-bit PCI slot (must be PCI 2.1 or 2.2 compliant), or the 32-bit portion of 64-bit PCI slot on the system’s motherboard (see Figure 1 below).

  • Page 10: Hard Drive Installation

    Attach the Ultra ATA cable to the hard drive and to one of the IDE connector on the Ultra100 TX2 controller card. The colored edge of the cable(s) indicates pin 1 (see Figure 2 below), and the blue cable connector must be attached to the Ultra100 TX2 connector.

  • Page 11: Installing Drivers

    This section details the Ultra100 TX2 driver installation procedure when used with various operating systems. If you have purchased an Ultra100 TX2 for your existing PC, you will need to install the appropriate driver for your current operating system. If you own a PC with an existing Ultra100 TX2 card, drivers were already installed with the system.
  • Page 12 TX2 driver MUST be loaded on to this hard drive while it is still attached to your existing hard drive controller. Do not attach this drive or any other hard drive to the Ultra100 TX2 controller card before completing this step. After installing the Ultra100 TX2 card and rebooting your system, Windows 2000 setup will show a “New Hardware Found”...

  • Page 13: Windows Me

    Installing Drivers During Windows ME Installation The following details the installation of the Ultra100 TX2 drivers while installing Windows ME (with the Ultra100 TX2 controller card already in place). If you’r e installing the Ultra100 TX2 drivers on a system with ME already installed, see “Installing Drivers with Existing Windows ME System.”...
  • Page 14 Ultra100™ TX2 User Manual Installing Drivers with Existing Windows ME System The following section details the installation of Ultra100 TX2 drivers on a system that has Windows ME already installed and running. If you’re installing the Ultra100 TX2 drivers on a system during an installation of Windows ME, see “Installing Drivers During Windows ME Installation.”...

  • Page 15: Windows 98

    Installing Drivers During Windows 98 Installation The following details the installation of the Ultra100 TX2 drivers while installing Windows 98 (with the Ultra100 TX2 controller card already in place). If you’re installing the Ultra100 TX2 drivers on a system with Windows 98 already installed, see “Installing Drivers with Existing Windows 98.”...
  • Page 16 Ultra100™ TX2 User Manual Installing Drivers with Existing Windows 98 The following section details the installation of Ultra100 TX2 drivers on a system that has Windows 98 already installed. If you’re installing the Ultra100 TX2 drivers on a system during a Windows 98 installation, see “Installing Drivers During Windows 98 Installation.”...

  • Page 17: Windows Nt 4. X

    From the Windows NT Setup screen, press the Enter key. Setup will now load all device files and then continue the Windows NT installation. After a successful installation, the “SCSI Adapter Setup” box will show that the “WinNT Promise Ultra100 TX2 ™ IDE Controller” driver has been installed.
  • Page 18 Windows NT4 operating system on the Ultra100 TX2, perform the steps below while the boot drive is still attached to your existing onboard IDE controller. Do not attach any drives to your Ultra100 TX2 until the steps below are complete.

  • Page 19: Windows 95

    When asked if you want Windows to search for the driver, choose “Yes (recommended).” 10. Insert the “Ultra100 TX2 Driver” diskette into the A: drive, then press “Next.” 11. When Windows informs you that it was unable to find the drivers, press “Other Locations…...

  • Page 20: Dos/Windows 3.1X

    Click on “Next.” Windows will inform you that it has found the “ Win9x-ME Promise Ultra100 TX2™ IDE Controller ” Click on “Finish,” and when prompted to insert the “Ultra100 TX2 Driver” diskette, click on “OK.” If a message informing you that the file “ULTRA.MPD” cannot be found, go to the “Copy files from:”...

  • Page 21: Netware 3.12

    Ultra100™ TX2 User Manual Netware 3.12 NWPA Update Package Installation Instructions for NetWare 3.12 Before installing the Ultra100 TX2 NetWare driver, make sure that you have installed the latest update for the NetWare 3 operating system. From the website at http://developer.novell.com/devres/sas/certinfo.htm download NWPA_UP.EXE from the "Download the Update Package"...
  • Page 22 Ultra100™ TX2 User Manual load c:\SERVER.312\nbi31x 15. Save the file. 16. DOWN and EXIT the server. 17. Remove the NetWare CD-ROM. 18. Reboot the server. For Existing NetWare 3.12 Servers: Edit STARTUP.NCF and add the following lines after any set parameters but before any file loading: load c:\SERVER.312\312ptd\native\start\npapatch load c:\SERVER.312\mmattrfx...

  • Page 23: Netware 4.11

    Ultra100™ TX2 User Manual Netware 4.11 NWPA Update Package Installation Instructions for NetWare 4.11 Before installing the Ultra100 TX2 NetWare driver, make sure that you have installed the latest update for the NetWare 4 operating system. From the website at http://developer.novell.com/devres/sas/certinfo.htm download NWPA_UP.EXE from the "Download the Update Package"...
  • Page 24 Ultra100™ TX2 User Manual 12. Remove the NetWare CD-ROM. 13. DOWN and EXIT the server. 14. Reboot the server. For Existing NetWare 4.11 Servers: Edit STARTUP.NCF and add the following lines after any set parameters but before any file loading: load c:\update\nwpa load c:\update\nbi load c:\update\idehd.cdm...

  • Page 25: Netware 5

    Highlight the “Storage Adapters” field and press ENTER. Press the INSERT key on your keyboard to “Add” a device. Insert the Ultra100 TX2 driver disk into your A: floppy drive. Press the insert key again to “Add an unlisted driver”.
  • Page 26 Ultra100™ TX2 User Manual Choose “Yes” when asked if you want to copy this driver.

  • Page 27: Linux

    Ultra100™ TX2 User Manual Linux Please visit the Technical Support area at www.promise.com for updates on Linux support.

  • Page 28: Troubleshooting

    ULTRA DMA 5.” “D0” identifies the master drive on the primary IDE port 1 on the Ultra100 TX2 controller card (NOTE: if there is more than one device attached the next device will be designated as D1, and so on); “QUANTUM FIREBALL CR8.4A”...

  • Page 29: Getting Help

    ” appears or the message “Press F6 if you need to install third party SCSI or RAID driver” appears in Windows 2000. Problem: Miscellaneous problems such as the Ultra100 TX2 BIOS not appearing during boot, the Ultra100 TX2 driver not loading, or slow data transfer rates. Solution: Move the Ultra100 TX2 to a different PCI slot.

  • Page 30: Bios Upgrade

    NOTE: Before updating the Ultra100 TX2 BIOS, you can save the old BIOS by choosing option 1 in the main menu (“Backup Current ROM BIOS to File”). Type the path and file name where you wish to save the old BIOS (i.e., “A: \OLDBIOS.BIN”).
  • Page 31 Ultra100™ TX2 User Manual NOTES...

  • Page 32: Limited Warranty

    Promise Technology does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.
  • Page 33 Appendix A Promise Technology shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or...

  • Page 34: Contacting Promise Support

    Phone Technical Support +31 (0) 40 256 94 61 8:30-5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.V. Attn: Technical Support 1European Business Centre, Unit 1.25 Luchthavenweg 81 5657 EA Eindhoven, The Netherlands...
  • Page 35 Appendix B...
  • Page 36 Attention: Technical Support Phone Technical Support +886 3 578 23 95 9:00-5:30pm Taiwan Time If you wish to write us for support: Promise Technology, Inc. Attn: Technical Support 2F, No. 30, Industry E. Rd. IX, Science-Based Industrial Park, Hsin-Chu, Taiwan, R.O.C.

  • Page 37: Returning Product For Repair

    RMA number. Return only the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______...
  • Page 38 Appendix C the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer. Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).
  • Page 39 Appendix C Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.

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