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Promise Technology Ultra66 User Manual

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Ultra66
User's Manual
Version 1.0

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Summary of Contents for Promise Technology Ultra66

  • Page 1 Ultra66 User’s Manual Version 1.0...
  • Page 2 All trademarks are the property of their respective holders. Important Data Protection Information Back up all data before installing Ultra66. Promise is not responsible for any loss of data resulting from the use of this or any other Promise prod- uct.

  • Page 3: Table Of Contents

    Section 1 - Getting Started ....2 Unpacking Ultra66 ..... .2 Section 2 - Hardware Installation .

  • Page 4: Introduction

    , Fast- and Ultra-ATA standards. Devices of differ- EIDE ATA, ent standards can be connected to Ultra66 without performance degradation, due to the independent programmable timing registers in the controller’s design. Features Performance • Sustained transfer rates up to...

  • Page 5: Section 1 - Getting Started

    Section 1 Getting Started This section is designed to help you prepare Ultra66 for installation into your sys- tem. Please read through this chapter carefully before attempting to install Ultra66. You should record the system’s current (system setup) settings before mak- CMOS ing any changes.
  • Page 6 Section 1 IDE connectors IDE1 IDE2 PROMISE LED connector (J1) TECHNOLOGY, INC. Figure 1-1: Ultra66 controller card Figure 1-2: Typical Ultra66 controller card installation PROMISE TECHNOLOGY, INC.

  • Page 7: Section 2 - Hardware Installation

    Section 2 Hardware Installation Installing the Ultra66 controller card in a system is a simple process. The card fits into any available 32-bit PCI slot on the system’s motherboard (see Figure 1-2). Controller Card Installation 1 Remove the cover of your system.
  • Page 8 You must use 80-wire, 40-pin cables when connecting Ultra ATA/66 hard drives to the Ultra66 controller card. The Ultra66 package contains one 80-wire, 40-pin cable. If you’re connecting two Ultra ATA/66 hard drives to the Ultra66 controller card, purchase an addi- tional 80-wire, 40-pin cable.

  • Page 9: Section 3 - Software Installation

    The following three sections detail the installation of the Ultra66 drivers while installing Windows 95/98 (with the Ultra66 controller card already in place). If you’re installing the Ultra66 drivers on a system with Windows 95/98 already installed, see “Installing Drivers with Existing Windows 95/98”...
  • Page 10 9 When asked if you want Windows to search for the driver, choose “Yes (recommended).” 0 Insert the “Ultra66 Driver” diskette into the A: drive, then press “Next.” ¡ When Windows informs you that it was unable to find the drivers, press “Other Locations…”...

  • Page 11: Windows 9X

    Be sure to remove the diskette from drive A:. Installing Drivers with Existing Windows 95/98 The following three sections detail the installation of Ultra66 drivers on a system that has Windows 95/98 already installed. If you’re installing the Ultra66 drivers on a system during a Windows 95/98 installation, see “Installing Drivers During Windows 95/98 Installation”...
  • Page 12 Be sure to remove the diskette from drive A:. Windows 95 OSR2 1 1 After installing the Ultra66 controller card and configuring the hard drives (see “Hardware Installation” on page 4), power up the system and boot Windows.
  • Page 13 ULTRA66 controller” should appear. Windows NT If you’re installing Ultra66 under Windows NT 3.51, create a floppy disk titled “Windows NT 3.51 Ultra66 Drivers.” Copy the following files onto the root directory of the diskette: “TXTSETUP.OEM” and “OEMSETUP.INF” from the “NT351” directory of the “Ultra66 Driver”...

  • Page 14: Windows Nt

    “Express Setup.” 4 Press “S” to configure an additional adapter. 5 Select “Other,” and then insert the “Ultra66 Driver” diskette (for Windows NT 4.0) or the “Windows 3.51 Ultra66 Drivers” diskette (for Windows NT 3.51; see “Windows NT” on page 11 for more details) into drive A:.
  • Page 15 “Promise Technology, Inc., Controller” driver has been ULTRA66 installed. Power off your system, and then attach the hard drives (see “Hard Drive Installation” on page 4 for more details) to the Ultra66 con- troller card. PROMISE TECHNOLOGY, INC.
  • Page 16 Section 3 PROMISE TECHNOLOGY, INC.

  • Page 17: Section 4 - Bios Upgrade

    The following instructions detail the steps that need to be taken in order to upgrade the BIOS of your Ultra66 controller card. BIOS (Basic Input/Output System) con- trols the booting operation of the Ultra66. If you receive information regarding an update for the Ultra66 BIOS (from the Promise website or technical support), down- load the update and then follow these instructions to install the update.

  • Page 18: Appendix A - Troubleshooting

    Solution: A 40-wire, 40-pin IDE cable is being used with an Ultra-ATA/66 capable hard drive in the Ultra66 hard drive setup. To access Ultra66 timing (and take advantage of the full capabilities of your Ultra-ATA/66 hard drive), you must use an 80-wire, 40-pin IDE cable. One 80-wire, 40-pin cable is included with the Ultra66 package;...
  • Page 19 Slower transfer rates include: “ULTRA DMA (0, 1, or 2)”; “DMA (0, 1, 2, or 3)”; “PIO (0, 1, 2, 3, or 4).” To make full use of the performance enhancements of Ultra66, use only Ultra DMA 3 or Ultra DMA 4 drives. Problem: While booting Windows NT during a floppyless install (see “Installing...

  • Page 20: Appendix B - Contacting Technical Support

    FAX phone headset Technical support (408) 452-1180; (telephone) 7:30 a.m. - 5:30 p.m (PST) Technical support (408) 425-9163 Attention: Technical Support (fax) GO Promise CompuServe Promise Technology Attention: Technical Support Mailing address 1460 Koll Circle San Jose, CA 95112 PROMISE TECHNOLOGY, INC.

  • Page 21: Appendix C Limited Warranty

    Appendix C Limited Warranty Promise Technology, Inc. (“Promise”), warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
  • Page 22 Appendix C Promise’s sole responsibility with respect to any product is to do one of the follow- ing: a) replace the product with a conforming unit of the same or superior product; b) repair the product. Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogram- ming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive dam-...

  • Page 23: Appendix D - Returning Product For Repair

    (RMA) number. Return only the specific product covered by the warranty (do not ship cables, man- uals, diskettes, etc.), with a copy of your proof of purchase to: Promise Technology, Inc. Customer Service Dept. Attn.: RMA #_________ 1460 Koll Circle...
  • Page 24 Appendix D use and will interface with your equipment without dysfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data resulting from the use of any product.

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