Branson Sonifier SLPt User Manual page 14

Chapter 1: Safety and Support
How to Contact Branson
Returning Equipment for Repair (to Danbury facility)
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NOTE
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To return equipment to Branson, you must first obtain an RGA number from Branson, or the
shipment may be delayed or refused.
Call the Repair department to obtain a Returned Goods Authorization (RGA) number. If requested, the
Repair department can send you a facsimile of the Returned Goods Authorization form to fill out and return
with your equipment.
Branson Repair Department
41 Eagle Road
Danbury, Connecticut 06810 U.S.A.
direct telephone number: (203) 796-0575
fax number: (203) 796-0574
• Provide as much information as possible that will help identify the need for repair. Include a copy of Page
1-6 with your information filled in.
• Carefully pack the equipment in original packing cartons.
• Clearly label all shipping cartons with the RGA number on the outside of cartons as well as on your pack-
ing slip, along with the reason for return.
• Return general repairs by any convenient method. Send priority repairs by air freight.
• You must prepay the transportation charges FOB Danbury, Connecticut, U.S.A.
Obtaining Replacement Parts
You can reach Branson Parts Store at the following telephone numbers:
Branson Part Store
direct telephone number: (203) 796-0576
fax number: (203) 796-0574
Many parts can be shipped the same day if ordered before 2:30 p.m., Eastern time.
A parts list is in Appendixes B and C of this manual, listing descriptions and EDP part numbers. If you need
replacement parts, coordinate the following with your purchasing agent:
• Purchase order number
• 'Ship to' information
• 'Bill to' information
• Shipping instructions (air freight, truck, etc.)
• Any special instructions (for example, "Hold at the airport and call"). Be sure to give a name and phone
number
• Contact name information
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