How To Contact Branson; Before Calling Branson For Assistance - Branson Sonifier SLPt User Manual

Chapter 1: Safety and Support

How to Contact Branson

1.5 How to Contact Branson

The mailing address and telephone information for Branson is as follows:
Branson Ultrasonics Corp.
41 Eagle Road, P.O. Box 1961
Danbury, Connecticut 06813-1961 U.S.A.
main switchboard (203) 796-0400
Tell the operator which product you have and which person or department you need. If after hours, please
leave a voice message with your name and return telephone number.

1.5.1 Before Calling Branson for Assistance

This manual provides information for troubleshooting and resolving problems that could occur with the
equipment (see Chapter 7). If you still require assistance, Branson Product Support is here to help you. The
following questionnaire lists the common questions you will be asked when you contact the Product Support
department, to help identify the problem.
Before calling, determine the following information:
1. Your company name and location.
2. Your return telephone number.
3. Have your manual with you. If troubleshooting a problem, refer to Chapter 7.
4. Know your equipment model and serial numbers (found on a data label on the units). Information about
the Horn (part number, gain, etc.) or other tooling may be etched into the tooling. Software- or -firmware
based systems may provide a software version number, which may be required. (The SLPt Cell Disruptor
provides the firmware information initially on the start-up screen immediately after the LED check.)
5. What horn and accessories are being used?
6. What are the setup parameters and mode?
7. Is your equipment in remotely operated system? If so, what supplies the "start" signal?
8. Describe the problem; provide as much detail as possible. For example, is the problem intermittent? How
often does it occur? How long before it occurs if you are just powering up? If an error is occurring, which
error or message?
9. List the steps you have already taken.
10. What is your application, including the materials being processed?
11. Have a list of service or spare parts you have on hand (tips, horns, etc.)
Notes: __________________________________________________________________
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