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11. Troubleshooting
• If paper becomes trapped between the tray and the machine while removing jammed paper, pull
out the tray completely and then remove the paper.
• If the message remains displayed even after you remove the jammed paper, open the front cover
completely and then close it. Check whether any paper is jammed in another location on the screen
shown in Step 1 if the message persists.
• If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the
original in the ADF again.
If Paper Jams Occur Frequently
Check that the paper is loaded properly and the settings in [Tray/Paper Settings] are specified correctly.
Paper condition
Items to check
Are the sheets of paper
in close contact with
each other?
Are the sheets of paper
curled?
Is the paper flat and not
folded or wrinkled?
Is the paper dry and not
moist?
454
Solution if applicable
Fan the sheets thoroughly before loading them in the tray.
• Correct the curl before loading the paper in the tray. When the
paper supports duplex printing, fan the paper thoroughly and
turn over the paper.
• To prevent paper becoming curled, store the paper horizontally
on a flat surface.
• Load new paper with no folds or wrinkles.
• Do not use paper that has been used for copying or printing on
a copy, printer, or MFP other than the machine.
• Load paper that has been stored in a dry environment.
• Store paper in an environment where the humidity is below 70
%. Once the packaging material containing the paper has been
opened, place the paper in a plastic bag to keep it dry.
D0CMIC1421
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