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6.2 Projector Problems
No image appears on-screen
•
Check if all the cables and the AC power are correctly connected. For more details, refer to the installation
manual.
•
Check if the pins of the connectors are not crooked or broken.
•
Check if the "Shutter (AV Mute)" function is disabled.
Image is fuzzy and blurry
•
Press the "Focus ▲" or "Focus ▼" button on the remote control or control panel to adjust the image focus
until it is sharp and clear.
•
Make sure the projection screen is in proper distance with the projector. For projection distances of each
lens, see chapter installation manual.
Stretched when displaying 16:10 DVD videos
•
If you play a DVD mastered in anamorphic or 16:10 format, the projector will show the best image in 16:10
format on projector side.
•
If you play a DVD mastered in 4:3 format, change the format as 4:3 in the projector OSD.
•
Set the aspect ratio to 16:10 (wide) on the DVD player.
Image is too small or too large
•
Adjust the image size by pressing the "Zoom ▲" or "Zoom ▼" button on the remote control or control panel.
•
Adjust the distance between the projector and the screen.
•
Adjust the aspect ratio by selecting "Installation > Aspect Ratio" from the OSD menu.
Image is not an even rectangle
•
If possible, reposition the projector and/or screen in such a way that the projected image is centered on the
screen and is an even rectangle.
•
If not possible, perform keystone correction, using the Keystone buttons on the remote control.
Image is reversed
•
To reverse the image, enable rear projection by selecting "Installation > Orientation > Direction > Rear
Projection" from the OSD menu.
The projector stops responding to all controls
•
If possible, turn off the projector, then unplug the power cord and wait at least 20 seconds before
reconnecting power.
If the remote control does not work
•
Check if the operating angle of the remote control is pointed within ±30° horizontally or ±20° vertically to
the IR receivers on the projector.
•
Make sure there are no obstructions between the remote control and the projector.
•
Make sure you are within the maximum range between projector and remote control (10 m / 32.8 ft).
•
Check the remote batteries. Make sure batteries are inserted correctly. Replace the batteries if they are
used up. For more info, see "RCU battery installation", page 24.
•
Ensure you have set the correct IR code to the remote control. For more info, see "Projector Address (ID)",
page 25.
Troubleshooting
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G100
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