Troubleshooting Guide - Furuno FB-3101 Operator's Manual

4.3

Troubleshooting Guide

The following table provides information on some of the problems that might occur, including pos-
sible causes and remedies to solve the problems.
Problem
The Safety Voice function does
not work.
No connection to the BGAN
network.
The Alarm Panel does not show
that it is connected to a Com-
munication Unit.
Possible Cause
1) The IP Handset is not recog-
nized by the Communication
Unit.
2) The IP Handset has not been
designated for Safety Voice by
the Communication Unit.
3) The Safety Voice function
does not change when enabled/
disabled in the web interface of
the Communication Unit.
4) The SIM card for your Com-
munication Unit is not commis-
sioned for Safety Voice
(eMLPP).
1) The PIN code has not been
input in the Communication
Unit.
2) There is an error in the Com-
munication Unit or the BGAN
network.
1) The cable is damaged or not
connected properly.
2) There is an error in the Com-
munication Unit.
15
4. TROUBLESHOOTING
Remedy
1) Connect a computer to the
Communication Unit. After
clicking the administrator login/
logout icon and logging in as an
administrator, access the Web
interface and check under [Ad-
min]  [Telephony Settings] 
[Phone List] that the [Ready]
field for the IP Handset appears
the blue icon .
2) Consult your dealer.
3) Consult your dealer.
4) Check your airtime subscrip-
tion and contact your provider
to be commissioned for Safety
Voice.
1) Input the PIN code.
2) See the Operator's Manual
(OME-57050) for the FEL-
COM251/FELCOM501 for in-
formation on how to
troubleshoot errors.
1) Check the cable connection
between the Alarm Panel and
the Communication Unit.
2) See the Operator's Manual
(OME-57050) for the FEL-
COM251/FELCOM501 for in-
formation on how to
troubleshoot errors.