Canon PIXMA Pro9500 Series Quick Start Manual page 86

Troubleshooting
Problem Possible Cause
Error Regarding the The Page Size
Width of Paper setting does not
match the size of
the paper loaded in
the printer
Other than Letter-
sized paper is
loaded when
printing the nozzle
check pattern or the
print head
alignment patterns
A paper size that
cannot feed from
"Error No.: 92" the Auto Sheet
Feeder is selected
in the printer driver
A paper size that
cannot feed from
"Error No.: 93"
the Front Tray is
selected in the
printer driver
82
Press the RESUME/CANCEL button on the printer to clear the error. Then check
the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog
box (Macintosh) in the printer driver and load paper that is the same size as the
setting and try printing again.
If this message appears even when the paper loaded in the printer is the same
as the setting, set the printer driver not to detect the width of the paper.
The settings here are also applied under Direct Printing from a digital camera.
Select the Detect paper width check box again once printing is
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears.
1. Open the Canon IJ Printer Utility.
2. Select Custom Settings from the pop-up menu.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears.
If other than Letter-sized paper is loaded, you cannot print these patterns. Press
the RESUME/CANCEL button on the printer to clear the error, and load Letter-
sized plain paper in the Auto Sheet Feeder. Then try performing again.
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
the pop-up menu in the Print dialog box and select Front Tray from Paper
Source. Then load the paper in the Front Tray and try printing again.
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
the pop-up menu in the Print dialog box and select Auto Sheet Feeder from
Paper Source. Then load the paper in the Auto Sheet Feeder and try printing
again.
Try This