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Canon PIXMA Pro9500 Series Quick Start Manual Page 98

Canon pixma pro9500: quick start.
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Appendix
Canon USA offers a range of customer technical support* options:
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canontechsupport.com)
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
Telephone Device for the Deaf (TDD-1-866-251-3752)
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support
options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized
Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web
site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while
speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as
determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it
over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a
reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to
your Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA. After receipt of the replacement
Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon
USA repair facility. Your Product must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the
problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if
your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays. Canon USA does not guarantee same day
shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be
a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited
warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA
WILL RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA.
InstantExchange warranty program service is available only during the express limited-warranty period for your Product and
only in the continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered
trademark in other countries.
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