Table of Contents
Advertisement
Problem
The print quality is
poor
N
Also see "Printing Problems" on page 6-9.
The MultiPASS C20 can- The sending fax machine
not receive faxes using
ECM (ECM RX does
not appear in the LCD
display when receiving)
Nothing prints
6-26
Troubleshooting
Possible cause
You may not be using the
correct paper.
The sending fax machine
may not be operating
properly.
may not support ECM.
ECM reception may not be
turned on.
The orange tape may not
have been removed from
the BJ cartridge when it
was installed.
The BJ cartridge may not
have been installed properly. installed correctly. See page
The print head unit may
need cleaning.
The BJ cartridge may need
to be replaced.
Solution
Make sure the paper in
the sheet feeder meets the
specifications given in
Appendix A.
Make a copy with your
MultiPASS C20. If the copy
looks OK, then your
MultiPASS C20 is operating
properly. Contact the sender
and have them check their
fax machine.
If the sending fax does
not support ECM, then the
MultiPASS C20 receives the
fax in normal mode
without error checking.
Make sure the MultiPASS
C20 has its ECM RX setting
turned on. See the
MultiPASS Desktop Manager
for Windows
User's Guide.
®
Be sure to remove the tape
from the BJ cartridge when
you install it. See page 2-31.
Make sure the cartridge is
2-29.
Clean the print head. See
page 7-5.
See page 7-6.
Chapter 6
Advertisement
Table of Contents
