VeriFone VX 520 User Manual page 15

5. Refund*
STEP 1 Press # for the transaction list and select 'refund'
STEP 2
Enter the refund amount and press enter
STEP 3
Enter supervisor ID and press enter
STEP 4
Enter supervisor PIN and press enter
Pass the POS device to the customer who can either Tap to Pay™, insert or swipe
STEP 5
his or her card (the card must be the same card as the original transaction)
STEP 6
If prompted, the customer must enter his or her PIN followed by enter
Once the transaction is approved, the POS device will print a customer and
STEP 7
merchant copy of the receipt
STEP 8
The POS device will return to the idle screen
*A refund transaction is only supported on credit cards
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