VeriFone VX 520 Quick Reference Manual

CREDIT SALE DEBIT SALE
SALE
• Select • Select
ENTER
• Enter sale amount and press • Enter sale amount and press
ENTER
• Enter tip amount and press , • Select
ENTER
or press to bypass. • Swipe customer card
YES
• Select • Select
• Swipe customer card, insert customer card, • Have customer enter
ENTER
or manually enter account number and press
ENTER
– Enter cash back amount and press
– Select the desired language • Terminal dials out, and receipt prints
CREDIT
– Select
ENTER CREDIT REFUND
– Enter expiration date (MMYY) and press
YES
– Card present? Select (if No, see Mail/ • Press the purple
Phone section) • Select
– Imprint the card and press ENTER • Enter refund amount and press
– Enter V-Code and press ENTER , • Select
or press ENTER to bypass • Swipe customer card, insert customer card,
– If bypassed, select V-CODE option: or manually enter account number and
NO XREAD
(no V-Code), (unreadable), press
XPROV
or (not provided) – Select the desired language
ENTER
– Enter Zip Code and press – Select
• Terminal dials out – Enter expiration date (MMYY) and press
– Remove the card • Terminal dials out
• Receipt prints – Remove the card
• Receipt prints
MAIL/PHONE SALE
DOWN ARROW DEBIT REFUND
• Press the purple key
PHONE ORDER
• Select • Press the purple
ENTER
• Enter sale amount and press • Select
ENTER
• Enter tip amount and press , or press • Enter refund amount and press
ENTER
to bypass. • Select
• Select YES • Swipe customer card or manually enter
• Manually enter account number and press account number and press
ENTER • Select
• Enter expiration date (MMYY) and press ENTER • Have customer enter
PHONE WEB
• Select option: or and press
YES NO
– If Web, encrypted? Select or • Enter original transaction date (MMDDYY),
ENTER
• Enter purchase order number, and press and press
ENTER ENTER
• Enter V-Code and press , or press • Enter original time (HHMMSS), and press
to bypass • Terminal dials out, and receipt prints
– If bypassed, select V-Code option:
NO XREAD
(no V-Code), (unreadable),
XPROV
or (not provided)
ENTER
• Enter street address number and press
ENTER
• Enter Zip Code and press
• Terminal dials out, and receipt prints
NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
TERMINAL MESSAGES
SALE AMOUNT DUE/BALANCE DUE:
ENTER
authorization has occurred. Ask customer for
YES
another form of payment for the remaining
balance of the sale. Press ENTER to print the
DEBIT
receipt. Pressing CANCEL will not void the
PIN
on PIN pad and press transaction.
ENTER AVS (ADDRESS VERIFICATION SERVICE):
the street address and ZIP code entered match
the customer's billing address.
DOWN ARROW CALL:
key Call Voice Authorization Center. If
REFUND
approved, proceed with Offline Entry.
ENTER
YES HOLD/CALL OR PICK UP CARD:
Use Code 10 procedure. Call the Voice
Authorization Center.
ENTER
CARD SWIPE ERROR:
CREDIT
read. Swipe card again or manually key-in
ENTER
account number.
COMM ERROR:
A communication error has
occurred. Check line connections, call Help
Desk.
DOWN ARROW GB (NUMBER):
key Good batch. Batch transmission
REFUND
accepted.
ENTER
YES MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
ENTER Debit cards may not be manually keyed-in.
DEBIT
PIN on PIN pad QD (NUMBER) OR RB (NUMBER):
ENTER
or Rejected Batch. Call Help Desk.
ENTER RECORD NOT FOUND:
ENTER
found in terminal batch.
SETTLE FAILED, RETRY:
call help desk.
V-CODE:
Verification Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
0300014
V100815
© 2015 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
AUTOMATIC DOWNLOADS
With this application, downloads are
A partial
automatically initiated by the terminal at
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual configurations
performed on the terminal will be reset after
a download.
Checks if
Hold the card.
Magnetic stripe did not
Current
Quit Duplicating
Invoice number is not Bank Name ______________________
Bank Phone ______________________
Settlement failed,
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
VERIFONE® VX 520, XEVA432/ XEVA433
R E S T A U R A N T