VeriFone VX 520 Installation Manual
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VeriFone VX 520 Installation Manual

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VX 520 Color D/E CTLS
Installation Guide
VeriFone Part Number DOC252-083-EN-A, Revision A

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Summary of Contents for VeriFone VX 520

  • Page 1 VX 520 Color D/E CTLS Installation Guide VeriFone Part Number DOC252-083-EN-A, Revision A...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    External Dimensions ......... . . 31 VX 520 C...
  • Page 4 VeriFone Cleaning Kit ........

  • Page 5: Preface

    CTLS terminal. Chapter Terminal Setup. Explains how to set up and install the VX 520 Color D/E CTLS terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications.

  • Page 6: Conventions And Acronyms

    The lighting symbol is used Due to risk of shock do not use the WARNING as a warning when bodily terminal near water. injury might occur. VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 7: Acronym Definitions

    PIN-Entry Devices Personal Identification Number Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module Static Data Authentication Subscriber Identity Module VeriFone Part Number VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 9: Hapter

    HAPTER Terminal Overview This chapter provides a brief description of the VX 520 Color D/E CTLS terminal: • The VX 520 Color D/E CTLS is a high performance countertop terminal with enhanced communication options. • The VX 520 Color D/E CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports.

  • Page 10: Features And Benefits

    VERVIEW Features and Benefits Features and VX 520 Color D/E CTLS terminals provide the right combination of features and Benefits functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP).

  • Page 11: Exceptional Ease Of Use

    The VX 520 Color D/E CTLS series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. True Multi- • The VX 520 Color D/E CTLS terminal offers 32 MB of random access memory, Application and 128 MB dynamic memory allocation of the operating system, which Capability supports multiple applications on a single terminal.
  • Page 12 ERMINAL VERVIEW Features and Benefits VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 13: Hapter

    • Using the Magnetic Card Reader Selecting Use the following guidelines when selecting a location for your Terminal VX 520 Color D/E CTLS terminal. Location Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table.

  • Page 14: Environmental Factors

    Remove all plastic wrapping from the terminal and other components. Remove the clear protective film from the LCD screen. Do not use a terminal that has been damaged or tampered with. The VX 520 CAUTION Color D/E CTLS terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

  • Page 15: Examining Terminal Features

    ERMINAL ETUP Examining Terminal Features Examining Before you continue the installation process, notice the features of the VX 520 Terminal Color D/E CTLS terminal (see Figure Features PRINTER COVER LATCH TERMINAL DISPLAY TELEPHONE-STYLE KEYPAD PRORAMMABLE FUNCTION KEYS MAGNETIC STRIPE READER...

  • Page 16: Connection Ports

    Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. Figure 3 shows how to open the rear cover of the VX 520 Color D/E CTLS terminals. Figure 3...
  • Page 17 Do not connect the terminal to the power supply until all the peripherals are attached. To use the The connection ports offer multiple connectivity for the VX 520 Color D/E CTLS connection ports terminal. Please refer to the following list of peripheral devices for the connectivity options.
  • Page 18 PC download cable • Computer • • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices. VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 19: Establishing Telephone Line Connections

    Paper Roll in the install paper in the printer. Printer The VX 520 Color D/E CTLS uses a roll of 40 mm-diameter, single-ply, thermal- sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll.
  • Page 20 Hold the roll so the paper feeds from the bottom of the roll. Drop the paper roll into the printer tray. Figure 7 Loading Paper Roll Pull paper up past the glue residue. VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 21: Installing/Replacing Msam Cards

    For paper ordering information, refer to Accessories and Documentation. Installing/ When you first receive your VX 520 Color D/E CTLS terminal, you may need to Replacing MSAM install one or more MSAM cards or you may need to replace old cards. Cards CAUTION Observe standard precautions when handling electrostatically sensitive devices.
  • Page 22 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. Figure 9 Opening VX 520 Color D/E CTLS Rear Cover Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots.

  • Page 23: Connecting Optional Devices

    Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device The VX 520 Color D/E CTLS terminal has a port that can operate either as a PIN Connections pad port or an RS-232 port, depending on the power source available.
  • Page 24 VX 520 Color D/E CTLS When the VX 520 Color D/E CTLS terminal is powered via the corded power NOTE supply, the terminal provides 8V DC, 2.25A or 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.

  • Page 25: External Printers Supported

    Figure 13 VX 520 Color D/E CTLS Sample ECR Connection External Printers Although the VX 520 Color D/E CTLS terminal has an internal thermal printer, it Supported may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer.

  • Page 26: Connecting The Terminal Power Pack

    Connecting the When you have finished connecting optional peripheral(s), you are ready to Terminal Power connect the VX 520 Color D/E CTLS terminal to the provided power source. Pack WARNING Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified.

  • Page 27: Privacy Shield (Optional)

    When the terminal has power, the terminal lights are activated. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application...

  • Page 28: Using The Ctls Reader

    ERMINAL ETUP Using the CTLS Reader Using the CTLS The VX 520 Color D/E CTLS function is only active when signaled by an Reader application for the conduction of a contactless smart card transaction. To perform a Gently tap the card onto or hold the card (within 4 cm) against the surface of...

  • Page 29: Using The Smart Card Reader

    Remove the card only when the application indicates the transaction is complete. Figure 16 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 30: Using The Magnetic Card Reader

    ERMINAL ETUP Using the Magnetic Card Reader Using the The VX 520 Color D/E CTLS terminal supports credit or debit card transactions. Magnetic Card Reader To conduct a credit or Position a magnetic card with the stripe in the card reader and facing inward, debit card transaction toward the keypad.

  • Page 31: Hapter

    This chapter discusses power requirements, dimensions, and other specifications of the VX 520 Color D/E CTLS terminal: Power VX 520 Color D/E CTLS terminal: 8V DC, 2.25A or 9.3V DC, 4.0A DC Power Pack UL, ITE listed, LPS power supply: Input rated: 100 - 240V AC, 50/60 Hz Output rated: 8V DC, 2.25A or 9.3V DC, 4.0A...
  • Page 32 PECIFICATIONS VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 33: Hapter

    Terminal Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the VX 520 Color D/E CTLS terminal stay clean and unbent. CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections.
  • Page 34 AINTENANCE Smart Card Reader VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 35: Hapter

    VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 Color D/E CTLS terminal and steps you can take to resolve them are listed. The VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels.

  • Page 36: Guidelines Terminal Does Not Dial Out

    • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond •...

  • Page 37: Transactions Fail To Process

    If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 C D/E CTLS I...

  • Page 38: Printer Does Not Print

    If it still does not work, contact your local service provider to have your network connection checked. • If the ethernet cable works, contact your local VeriFone representative for assistance. Printer Does Not If the printer does not work properly: Print •...

  • Page 39: Hapter

    Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Return a Before returning a VX 520 Color D/E CTLS terminal to VeriFone, you must obtain Terminal for an MRA number. The following procedure describes how to return one or more Service VX 520 Color D/E CTLS terminals for repair or replacement (U.S.

  • Page 40: Printer Paper

    Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 520 Color D/E CTLS terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s).

  • Page 41: Documentation

    UPPORT Accessories and Documentation Documentation VX 520 CTLS Certifications and Regulations VPN DOC252-031-EN-C VPN DOC252-082-EN-A VX 520 Color D/E CTLS Quick Installation Guide VX 520 Color D/E CTLS Reference Manual VPN DOC252-084-EN-A VX 520 C D/E CTLS I OLOR NSTALLATION...
  • Page 42 ERVICE AND UPPORT Accessories and Documentation VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...

  • Page 43: Index

    NDEX connecting a smart card reader to VX 520 Color D/E CTLS accessories connecting optional device(s) documentation connecting the terminal power pack ordering connecting the terminal to a telephone line printer paper MSAM cards telephone line cord terminal location VeriFone cleaning kit...
  • Page 44 Service service returning a terminal for repair or replacement specifications VX 520 Color D/E CTLS external dimensions VX 520 Color D/E CTLS power VX 520 Color D/E CTLS power pack VX 520 Color D/E CTLS temperature technical support...
  • Page 45 NDEX VX 520 C D/E CTLS I OLOR NSTALLATION UIDE...
  • Page 46 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 520 Color D/E CTLS Installation Guide VeriFone Part Number DOC252-083-EN-A, Revision A...

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