VeriFone VX 520 User Manual page 70

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7. WHAT IS THE IMPRINTER BOOKLET?
The imprinter booklet is used when conducting manual transactions. You need to
ensure that you populate all the details correctly on the slip. The imprint voucher is your
proof that the card was present during the transaction.
To obtain additional manual imprinter booklets, please call the Standard Bank Merchant
Solutions helpdesk on 086 100 1200.
8. WHAT IS A CHARGEBACK TRANSACTION?
A chargeback is a transaction or part of a transaction which the acquiring bank,
Standard Bank, may debit to your bank account. A chargeback may be processed
for multiple reasons including, but not limited to, goods not received, authorisation
not received and customer disputed transactions.
Keep all transaction documents for at least the chargeback period (180 days after
service delivery date). On request, give Standard Bank or the customer a copy of
any transaction document within seven calendar days.
9. WHAT IS A FALLBACK TRANSACTION?
A fallback transaction is processing of a POS device transaction by magnetic
strip technology where chip technology is not available or working. Unless this
functionality has been enabled on your POS device, avoid processing fallback
transactions. If you do, you accept the increased risk that such POS transactions
can be charged back to you and that you shall be fully liable for such chargeback
transactions.
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