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VeriFone VX 520 User Manual

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See also: Reference Manual , Instruction Manual
Verifone
VX 520
User Guide

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Summary of Contents for VeriFone VX 520

  • Page 1 Verifone VX 520 User Guide...

  • Page 2: Table Of Contents

    The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone Inc.

  • Page 3: Introduction

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Introduction Changing Paper Roll 1. Hook your finger under the latch and lift up to swing the paper roll cover open. Terminal Features The illustration below highlights the features of the terminal. The descriptions are detailed below to help you navigate your way around and there will be references to various buttons on this terminal throughout the manual.

  • Page 4: Training Mode

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Training Mode Financial Transactions 1. From the main screen, as shown. Use the left most Sale 20/04/12 20/04/12 Purple function key to scroll down the menu. 16:58:29 Sale 16:58:29 Sale Chip and PIN 2. Select Supervisor, by pressing the corresponding Refund Refund function key (F2)

  • Page 5: Contactless

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Contactless Customer Not Present (CNP) / Manual SALE 20/04/12 (Keyed) Transaction £0.00 16:58:29 Sale **Contactless payments are limited to a maximum Refund transaction value; please consult with the acquirer for 1. From the main screen select Sale (F1). KEY IN AMOUNT the transaction ceiling limit.

  • Page 6: Sale With Gratuity

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Customer Not Present Continued Sale with Gratuity VISA 20/04/12 16:58:29 Sale *Note: This is not a standard feature on a terminal. To 1. The terminal will request the CSC (last 3 digits Refund behind the card) the door number at which the have this feature enabled please call the helpdesk.

  • Page 7: Pre-Auth / Pre-Auth Top Up

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk 6. If the customer selects Yes in the previous step, Pre-Auth / Pre-Auth Top Up Please Select 20/04/12 the terminal will provide the customer 3 predefined Gratuity 16:58:29 Sale *Note: This is not a standard feature on a terminal. To TIP options or the option to key in a specific Sale: Refund...

  • Page 8: Completion

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Pre-Auth transaction process continued Completion VISA 20/04/12 Acct# 4562587852364567 16:58:29 Sale *Note: This is not a standard feature on a terminal. To 5. If the card is inserted into the Chip reader the Amount: £1.00 Refund terminal will prompt for a PIN number to process have this feature enabled please call the helpdesk.

  • Page 9: Sale With Cashback

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk 5. The terminal will prompt for the original Pre-Auth Sale with Cashback COMPLETION 20/04/12 authorisation code to be entered. Key in the Enter last Auth Code: 16:58:29 Sale *Note: This is not a standard feature on a terminal. To desired code and then press the green Enter Refund...

  • Page 10: Refund

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Refund 5. The terminal will show a summary of the VISA 20/04/12 transaction, if the totals are correct then press the Acct# 4562587852364567 16:58:29 Sale Chip and PIN green Enter key to continue the transaction or Amount: £1.00 Refund press the cancel key to abort.

  • Page 11: Contactless

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk Reports Contactless SALE 20/04/12 £0.00 16:58:29 Sale 1. From the main menu select Refund (F2) Reconciliation Report Refund 2. The terminals will prompt for a supervisor code to 1. From the main screen select Reports (F3) KEY IN AMOUNT Reports proceed with the refund.

  • Page 12: And Z Reports

    www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk X and Z reports 20/04/12 16:58:29 Sale 1. From the main screen select Reports (F3) Refund 2. The terminal will prompt for the supervisor Reports password. Key in the password and then press the ↓ Reversal green key. Enter 3.
  • Page 13 www.firstpaymentmerchantservices.co.uk www.firstpaymentmerchantservices.co.uk...

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