Related Manuals for VeriFone Vx Series
Summary of Contents for VeriFone Vx Series
- Page 1 QUICK REFERENCE GUIDE VERIFONE Vx RANGE OF TERMINALS Page | 1 Confidential: VerifoneVxRange_Version01_22062021...
- Page 2 Verifone Vx Range of Terminals User Guide Terminals in this range: Vx520 Vx675 Vx520 Vx680 Vx675 Vx520 Page | 2 Confidential: VerifoneVxRange_Version01_22062021...
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Page 3: Basic Information
We support you every step of the way 24/7 Contact Centre support: When contacting the Support Contact Centre, please request a ticket or reference number for follow-up purposes. • Card Connect Merchants: 0861 338 767 • Investec Merchants: 0861 000 016 Authorisation Centres: •... - Page 4 Basic allowed card transactions Credit cards (swiped) Debit cards (swiped) • • May not allow cash back. May allow cash back. • May not do a balance. • May do a balance enquiry. • • Does not ask for a PIN. May not ask for budget.
- Page 5 Other POS device problems and how to fix them • “HOTCARD FILE OLD” is displayed on the screen: o The Hot Card Parameters are out of date or failed to download o Press * (Vx675 / Vx680) or F4 (Vx520) for MENU o Select 2 –...
- Page 6 o If the CHIP is unreadable, the terminal will conduct a Fallback transaction The merchant will be prompted to swipe the card, and the ▪ transaction will continue as a normal magnetic stripe transaction o Proceed with the transaction o At the conclusion of the transaction, the CHIP card is allowed to approve or decline the transaction o If the CHIP card declines the transaction, the terminal will automatically reverse the original transaction.
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Page 7: Additional Information
Additional information • General o Terminal displays CARD USE EXCEEDED – VELOCITY OVERRIDE If a card has been used more than once in a 10 minute period, ▪ the terminal will display VELOCITY OVERRIDE Press ENTER ▪ The terminal will prompt for Supervisor details ▪... - Page 8 If successful, the terminal will prompt the merchant to pass ▪ the terminal to the customer The terminal will then display the account balance on the ▪ screen before returning to the ready screen o Purchase and Cash transaction Swipe or insert card to start transaction ▪...
- Page 9 • To reprint the last receipt, select 1 – LAST RECEIPT • To reprint a specific receipt, select 2 – RECEIPT NUMBER • Please enter the receipt number of the receipt to reprint • The receipt will be reprinted o Restaurant Mode If the terminal has been enabled for Restaurant Mode, some of ▪...
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