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12
Troubleshooting and routine
maintenance
Troubleshooting
For technical help, you must call the country where you bought the
fax machine. Calls must be made from within that country.
Error messages
As with any sophisticated office product, errors may occur. If this
happens, the fax machine identifies the problem and displays an
error message. The most common error messages are shown
below.
ERROR MESSAGES
ERROR
CAUSE
MESSAGE
The machine is set BT Callsign to ON. You
BT CALL SIGN ON
cannot change the Receive Mode from
Manual to another mode.
The documents were not inserted or fed
CHECK
properly, or were too long. (See Document
DOCUMENT
Jam on page 12-3.)
The fax machine is out of paper.
CHECK PAPER
Poor phone line quality caused a
COMM.ERROR
communication error.
You tried to poll a fax machine that is not in
CONNECTION
Polled Waiting mode.
FAIL
12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
IMPORTANT
ACTION
Set BT Callsign to OFF. (See BT
Call Sign (For U.K. Only) on page
5-20.)
Insert the document again.
The fax machine is out of paper or
paper is not properly loaded in the
paper tray. Refill the paper or
remove the paper and load it again.
If this error appears while receiving
a fax, load paper to restart printing.
If you were coping or printing
reports, load paper and try again.
(See Paper Jam on page 12-4.)
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Check the other fax machine's
polling setup.
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