Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-425CN User Manual

12
Troubleshooting and routine
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that
Connection
is not in Polled Waiting mode.
Fail
The scanner cover is not closed
Cover is Open
completely.
Print data remains in the
Data
machine's memory.
Remaining
Print data remains in the
machine's memory. The USB
cable was unplugged while the
computer was sending the data to
the machine.
The other person or other person's
Disconnected
fax machine stopped the call.
The document was not inserted or
Document Jam
(MFC-425CN fed properly, or the document fed
only) from the ADF was too long.
The document is jammed in the
machine.
The print head is too warm.
High
Temperature

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

ACTION
Try the call again. If the problem continues, call
the telephone company and ask them to check
your phone line.
Check the other fax machine's polling setup.
Lift the scanner cover and then close it again.
Re-start printing from your computer.
Press Stop/Exit. The machine will cancel the
job and eject the page that is being printed.
Try to send or receive again.
See Using the ADF (Automatic Document
Feeder) (MFC-425CN only) on page 1-6.
See Document jams (MFC-425CN only) on
page 12-5.
Allow the machine to cool down.