Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother FAX-T96 User Manual

13
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
fax machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, the machine identifies the problem and displays an error
message. The most common error messages are shown below.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
The machine is out of ribbon or the print
CHECK
cartridge is not properly installed.
CARTRIDGE
The documents were not inserted or fed
CHECK
properly, or were too long. (See Document
DOCUMENT
Jam on page 13-3.)
The fax machine is out of paper.
CHECK PAPER
Poor phone line quality caused a
COMM.ERROR
communication error.
You tried to poll a fax machine that is not in
CONNECTION
Polled Waiting mode.
FAIL
The print head has overheated.
COOLING DOWN
The cover is not closed completely.
COVER OPEN
The other person or other person's fax
DISCONNECTED
machine stopped the call.
IMPORTANT

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1

ACTION
Install the print cartridge again. (See
Changing the ribbon on page
13-10.)
Insert the document again.
Add paper, and then press
Fax Start.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Check the other fax machine's
polling setup.
Wait 30 minutes for it to cool.
Close the cover.
Try to send or receive again.