Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC MFC-3340CN Manual

12
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, the Brother Solutions Center offers latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that
Connection
is not in Polled Waiting mode.
Fail
Top cover is not closed
Cover is Open
completely.
Print data remains in the
Data
machine's memory.
Remaining
Print data remains in the
machine's memory. The USB
cable was unplugged while the
computer was sending the data to
the machine.
The other person or other person's
Disconnected
fax machine stopped the call.

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

IMPORTANT
ACTION
Try the call again. If the problem continues, call
the telephone company and ask them to check
your phone line.
Check the other fax machine's polling setup.
Open, then close the top cover.
Re-start printing from your computer.
Press Stop/Exit. The machine will cancel the
job and eject the page that is being printed.
Try to send or receive again.