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Brother MFC-3340CN Service Manual

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Table of Contents
FACSIMILE EQUIPMENT
SERVICE MANUAL
MODELS: MFC3340CN/3240C
FAX1940CN/1840C/1835C
Confidential

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  Summary of Contents for Brother MFC-3340CN

  • Page 1 FACSIMILE EQUIPMENT SERVICE MANUAL MODELS: MFC3340CN/3240C FAX1940CN/1840C/1835C Confidential...
  • Page 2 © Copyright Brother 2004-2005 All rights reserved. No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher. Specifications are subject to change without notice. Confidential...
  • Page 3 Preface This Service Manual is intended for use by service personnel and details the specifications, construction, theory of operation, and maintenance for the Brother machines noted on the front cover. It includes information required for troubleshooting and service--disassembly, reassembly, and lubrication--so that service personnel will be able to understand equipment function, repair the equipment in a timely manner and order spare parts as necessary.
  • Page 4 Customizing codes customize firmware for individual models, enabling the common firmware to be used for various models. They come with the firmware data provided by Brother Industries. Appendix 4 Firmware Switches (WSW)
  • Page 5 This appendix views a sample of the event log file. Selecting Start | Program | Brother | MFL-Pro Suite model name | Installation Diagnostics reads out the event log file. This manual describes the models and their versions destined for major countries. The specifications and functions are subject to change depending upon each destination.
  • Page 6 SAFETY PRECAUTIONS To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the Do not handle the plug with wet hands. Doing machine. Before you clean the machine, this might cause an electrical shock.
  • Page 7 WARNING n Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location. n This product must be installed near an AC power outlet that is easily accessible.
  • Page 8 Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°...
  • Page 9 CHAPTER PARTS NAMES & FUNCTIONS Confidential...
  • Page 10 CHAPTER 1 PARTS NAMES & FUNCTIONS This chapter contains external views and names of components and describes their functions. Information about the keys on the control panel is included to help you check operation or make adjustments. CONTENTS OUTLINE........................1-1 CONTROL PANEL ......................1-3 COMPONENTS ......................1-7 Confidential...
  • Page 11 1.1 OUTLINE Front view (2) Top cover (1) Document support (3) Control panel (4) Document tray (5) Paper tray (7) External telephone line jack (6) Telephone line jack (8) LAN cable connector* (9) USB interface connector *Provided on the MFC3340CN and FAX1940CN Rear view (10) Jam clear cover Confidential...
  • Page 12 Name Description Document support This supports documents (original) loaded. Top cover Load documents (original) here. Use the keys to operate the machine. The liquid crystal display Control panel (LCD) shows the machine operation status. Document tray Scanned documents come out here. Paper tray Load paper here.
  • Page 13 1.2 CONTROL PANEL n MFC3340CN n MFC3240C Confidential...
  • Page 14 n FAX1940CN n FAX1840C/1835C The control panels of the FAX1840C and FAX1835C look slightly different. Confidential...
  • Page 15 1. One-Touch keys Hook (MFC3340CN/3240C only) Press before dialing if you want to make sure a fax These keys give you instant access to previously machine will answer, and then press Black Start or stored Quick-Dial numbers. Color Start. Shift Tel/R (FAX1835C only) To access a One-Touch number in a black square on This key is used to have a telephone conversation...
  • Page 16 6. Liquid Crystal Display (LCD) 10. Color Start Lets you start sending faxes or making copies in full Displays messages on the screen to help you set up color. and use your machine. Also for MFC3340CN/3240C, lets you start a scanning operation (in color or mono, depending on 7.
  • Page 17 1.3 COMPONENTS The machine consists of the following major components: Document support Top cover Control panel ASSY Handset* Document tray Upper cover Head/carriage unit Maintenance unit Front cover Engine unit Media module cover Ink absorber box Ink refill ASSY Main PCB ASSY Lower cover Hook switch...
  • Page 18: Specifications

    CHAPTER SPECIFICATIONS Confidential...
  • Page 19: Table Of Contents

    CHAPTER 2 SPECIFICATIONS This chapter lists the specifications of each model, which enables you to make a comparison of different models. CONTENTS GENERAL ........................2-1 2.1.1 General Specifications ..................2-1 2.1.2 Paper Specifications ..................2-3 2.1.3 Printable Area ....................2-6 SPECIFICATIONS LIST ....................2-7 Confidential...
  • Page 20: General

    2.1 GENERAL 2.1.1 General Specifications Memory Capacity 16 MB MFC3340CN: Up to 20 sheets Automatic Document Feeder (ADF) Paper Tray 100 sheets (20 lb.) Printer Type Ink Jet Piezo with 74 nozzles for each of three colors + a pair of 74 nozzles Print Method for black Liquid Crystal Display (LCD)
  • Page 21 Dimensions (W x D x H) MFC3340CN/3240C 15.3 x 14.3 x 7.6 inches (388 x 364 x 194 mm) FAX1940CN/1840C/1835C 15.3 x 14.3 x 8.1 inches (388 x 364 x 207 mm) All models 15.3 x 20.7 x 11.0 inches (388 x 525 x 279 mm) (with document support and document tray extension opened) 20.7"...
  • Page 22: Paper Specifications

    2.1.2 Paper Specifications Recommended paper Brother Paper Transparencies: 3M Transparency Film Paper type and size for each operation Confidential...
  • Page 23 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (20 lb.). * Up to 100 sheets of 20 lb. Paper capacity of the output paper tray Output Paper Tray Up to 50 sheets of 20 lb. (Letter) n Transparencies or glossy paper must be picked up from the output paper tray one page at a time to avoid smudging.
  • Page 24 Do not use paper or envelopes: n that are damaged, curled, wrinkled, or irregularly shaped 0.04 in. or longer 0.04 in. or longer n that are extremely shiny or highly textured n that were previously printed by a printer n that cannot be arranged uniformly when stacked n that are made with a short grain Do not use envelopes: n that are of a baggy construction...
  • Page 25: Printable Area

    2.1.3 Printable Area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. Cut Sheet Paper Envelopes unprintable area Paper (1) Top (2) Bottom (3) Left (4) Right 0.12 in.
  • Page 26: Specifications List

    2.2 SPECIFICATIONS LIST FAX1840C/1835C/1940CN (1/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN GENERAL Print Engine BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) 74 nozzles/line 74 nozzles/line 74 nozzles/line 74 nozzles/line 74 nozzles/line 74 nozzles/line Technology Inkjet...
  • Page 27 ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN Optional Paper Tray (sheets) Brother Paper LTR Plain / A4 Plain / A4 Plain / A4 Plain / LTR Plain / A4 Plain / (for Plain,Glossy and LTR Glossy/...
  • Page 28 (3/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN Power Source AC 120 V AC 220-240 V AC 220-240 V AC 220-240 V AC 120 V AC 220-240 V 50/60Hz 50/60Hz 50/60Hz 50/60Hz 50/60Hz 50/60Hz Power Consumption (Minimum/ Standby/ Peak) Less than, Less than,...
  • Page 29 (4/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN INTERFACE External TAD Interface Host Interface USB1.1/2.0 USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ (@FULL- FULL-SPEED) FULL-SPEED) FULL-SPEED) FULL-SPEED) FULL-SPEED) SPEED) Cable included PictBridge Acceptable Media Card SUPPLIES/ OPTIONS Bundled Ink (Life / Yield) BK: 500pages BK: 500pages BK: 500pages...
  • Page 30 (5/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN TELEPHONE Handset Hook Yes (SPK) Yes (SPK) Off Hook Alarm Duplex Speaker Phone Power Failure Phone Power Failure Dialing Chain Dialing Automatic Redial (1time/5min) (3time/5min) (3times/5min) (3time/5min) (1time/5min) (3time/5min) Recall (For ASIA) PBX Feature ( EUR&ASIA...
  • Page 31 Pages Pages Pages Pages UP to 300 UP to 300 UP to 300 UP to 300 UP to 480 UP to 480 Memory Transmission (Brother Chart/ MMR) Pages Pages Pages Pages Pages Pages ECM(Error Correction Mode) Error Re-Transmission Confidential 2-12...
  • Page 32 Pages Pages #1/MMR) Out-of-Paper Reception UP to 300 UP to 300 UP to 300 UP to 300 UP to 480 UP to 480 (Brother Chart/ MMR) Pages Pages Pages Pages Pages Pages Remote Access Fax Retrieval Yes (B&W Yes (B&W Yes (B&W...
  • Page 33 (8/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN Media Type (Paper Tray) Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Glossy, Glossy, Glossy, Glossy, Glossy, Glossy, Transparency Transparency Transparency Transparency Transparency Transparency Print Paper Margin (upper, Borderless Borderless...
  • Page 34 (9/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN Print Paper Margin ( 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, upper, lower, left, right ) 0.12, 0,12" 0.12, 0,12" 0.12, 0,12" 0.12, 0,12" 0.12, 0,12"...
  • Page 35 1940CN 1940CN Web DL Web DL Web DL Web DL Web DL Web DL PC FAX Option Option Option Option Option Option Supplier Brother Brother Brother Brother Brother Brother Color/Mono Mono Mono Mono Mono Mono Mono Sending Receiving Protocol Compliance...
  • Page 36 (11/12) ASIA/OCE/CHN Model name FAX-1840C FAX-1840C FAX-1840C FAX-1835C FAX- FAX- 1940CN 1940CN Available paper size for full (Max) size printing Direct Print Size for A4/LTR Borderless / Cropping(Full Auto) Media Format Image Format Print by PCC Scan to Card Color Enhancement Removable Disk Scan to Card Network PCC...
  • Page 37 Network Management - (Network - (Network Remote Remote Setup) Setup) Network Management - (MIB-II as - (MIB-II as well as Brother well as Brother private MIB) private MIB) Network reset (in LAN Menu (in LAN Menu Others Optional I/F Confidential...
  • Page 38 MFC3240C/3340CN (1/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN GENERAL Print Engine BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) BH3 (KKCMY) 74 nozzles/line 74 nozzles/line 74 nozzles/line 74 nozzles/line 74 nozzles/line Technology Inkjet Inkjet Inkjet Inkjet Inkjet Scanning Method CPU Speed...
  • Page 39 (2/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN Optional Paper Tray (sheets) Brother Paper LTR Plain / A4 Plain / A4 Plain / LTR Plain / A4 Plain / (for Plain,Glossy and LTR Glossy/ A4 Glossy/ A4 Glossy/...
  • Page 40 (3/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN Power Source AC 120 V AC 220-240 V AC 220-240 V AC 120 V AC 220-240 V 50/60Hz 50/60Hz 50/60Hz 50/60Hz 50/60Hz Power Consumption (Minimum/ Standby/ Peak) Less than, Less than, Less than, Less than,...
  • Page 41 (4/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN INTERFACE External TAD Interface Host Interface USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ USB1.1/2.0(@ FULL-SPEED) FULL-SPEED) FULL-SPEED) FULL-SPEED) FULL-SPEED) Cable included PictBridge Acceptable Media Card CF/MS/SD/SM CF/MS/SD/SM SUPPLIES/ OPTIONS Bundled Ink (Life / Yield) BK: 500pages BK: 500pages BK: 500pages...
  • Page 42 (5/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN TELEPHONE Handset Hook Off Hook Alarm Duplex Speaker Phone Power Failure Phone Power Failure Dialing Chain Dialing Automatic Redial (1time/5min) (3time/5min) (3times/5min) (1time/5min) (3time/5min) Recall (For ASIA) PBX Feature ( EUR&ASIA Handset Volume Speaker Volume Yes (3 steps +...
  • Page 43 (ITU-T Test Chart Memory Transmission UP to 200 UP to 200 UP to 200 UP to 480 UP to 480 Pages ( MMR Pages ( MMR Pages ( MMR Pages Pages (Brother Chart/ MMR) ECM(Error Correction Mode) Error Re-Transmission Confidential 2-24...
  • Page 44 Pages Pages Pages Pages #1/MMR) Out-of-Paper Reception UP to 200 UP to 200 UP to 200 UP to 480 UP to 480 (Brother Chart/ MMR) Pages Pages Pages Pages Pages Remote Access Fax Retrieval Yes (B&W Yes (B&W Yes (B&W Yes (B&W...
  • Page 45 (8/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN Media Type (Paper Tray) Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Plain, Inkjet, Glossy, Glossy, Glossy, Glossy, Glossy, Transparency Transparency Transparency Transparency Transparency Print Paper Margin (upper, Borderless Borderless Borderless Borderless...
  • Page 46 (9/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN Print Paper Margin ( 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, 0.12, upper, lower, left, right ) 0.12, 0,12" 0.12, 0,12" 0.12, 0,12" 0.12, 0,12" 0.12, 0,12" (3,3,3,3mm) (3,3,3,3mm) (3,3,3,3mm)
  • Page 47 (10/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN PC FAX Supplier Brother Brother Brother Brother Brother Color/Mono Mono Mono Mono Mono Mono Sending Receiving Protocol Compliance Broadcasting up to 50 up to 50 up to 50 up to 50...
  • Page 48 (11/12) ASIA/OCE/CHN Model name MFC-3240C MFC-3240C MFC-3240C MFC- MFC- 3340CN 3340CN Available paper size for All size All size full (Max) size printing Direct Print Size for 4x3"(10x8cm)/ 4x3"(10x8cm)/ 5x3.5"(13x9cm)/ 5x3.5"(13x9cm)/ A4/LTR 6x4"(15x10cm)/ 6x4"(15x10cm)/ 7x5"(18x13cm)/ 7x5"(18x13cm)/ 8"x6"(20x15cm) 8"x6"(20x15cm) Max.Size Max.Size Borderless / Cropping(Full Yes/Yes Yes/Yes...
  • Page 49 Network Management - (Network - (Network Remote Remote Setup) Setup) Network Management - (MIB-II as - (MIB-II as well as Brother well as Brother private MIB) private MIB) Network reset (in LAN Menu (in LAN Menu Others Optional I/F Wireless OPT...
  • Page 50: Theory Of Operation

    CHAPTER THEORY OF OPERATION Confidential...
  • Page 51 CHAPTER 3 THEORY OF OPERATION This chapter gives an overview of the scanning and printing mechanisms as well as the sensors, actuators, and control electronics. It aids in understanding the basic principles of operation as well as locating defects for troubleshooting. CONTENTS OVERVIEW .........................3-1 MECHANICAL COMPONENTS...................3-2...
  • Page 52: Overview

    3.1 OVERVIEW - Compact Flash - SmartMedia - Memory Stick - SD card Host - XD card Control Backup Media panel battery interface interface station Fax Control Section Printer Control Section SDAA Print data Paper feeding Speaker Line MJ PCB Scanner Ink jet printer unit Power...
  • Page 53: Mechanical Components

    3.2 MECHANICAL COMPONENTS This machine consists of the following mechanisms and uses three motors, two encoders, various sensors, and a head thermistor. SCANNER MECHANISM Document feeding and ejecting mechanism Document scanning mechanism PRINTING MECHANISM (Front) Ink supply and ink jet mechanism Paper pulling-in and Paper feeding and registration mechanisms...
  • Page 54: Scanner Mechanism

    n Scanner Mechanism - Document feeding and ejecting Scanner motor (See Section 3.2.1.) mechanism (stepping motor) - Document scanning mechanism n Printing Mechanism - Paper pulling-in, registration, paper Paper feed motor (See Section 3.2.2.) feeding, and ejecting mechanisms (DC motor) (See Section 3.2.2.1.)
  • Page 55 3.2.1 Scanner Mechanism 3.2.1.1 Document feeding and ejecting mechanism This mechanism consists of the document support, automatic document feeder (ADF), document feed roller, document ejection roller ASSY, and document sensors. (For details about the sensors, refer to Section 3.2.3.) Placing documents face down on the top cover and starting the scanning operation activate the scanner motor so that the ADF (consisting of the document pull-in roller, nip piece, separation roller and ADF parts) feeds the documents into the machine, starting from the bottom (first page), page by page.
  • Page 56: Printing Mechanism

    3.2.2 Printing Mechanism 3.2.2.1 Paper pulling-in, registration, feeding and ejecting mechanisms These mechanisms are driven by a single paper feed motor located at the left of the engine unit via a gear train. (See the illustration on the next page.) The following illustration is a cross-sectional view of the machine viewed from the right.
  • Page 57 First, the paper feed motor rotates counterclockwise (when viewed from the output gear side). The motor rotation passes to the PF roller gear L and, via the ejection idle gear, the ejection roller gear to rotate the paper feed and ejection rollers in the reverse direction. At the right end of the paper feed roller is the PF roller gear R which is always engaged with the clutch gear and the idle gear L.
  • Page 58 The outer circumference of the PF roller gear L functions as a 300 dpi (0.084 mm pitch) encoder disk which the PF encoder sensor uses to generate a signal indicating the gear rotation speed--in other words, the paper feed roller speed--to the controller for use in controlling paper feed position and speed.
  • Page 59: Ink Supply And Ink Jet Mechanism

    3.2.2.2 Ink supply and ink jet mechanism [ 1 ] Overview The ink supply and ink-jet mechanism consists of the head/carriage unit, four ink cartridges, ink refill assembly, and ink supply tubes. The head/carriage unit scans the surface of the recording paper, jetting out ink supplied through the ink supply tubes onto the paper to produce images.
  • Page 60 [ 2 ] Features A distinct feature of this machine is the use of ink supply tubes between the ink cartridges and the head/carriage unit. Relieving the head/carriage unit of the task of carrying heavy ink cartridges back and forth across the page, the approach generally adopted by other ink-jet printers, offers the following advantages.
  • Page 61 [ 3 ] Head/carriage unit The head/carriage unit consists of a front end (ink-jet head) and a back end (buffer and air vent unit). The front end consists of metal plates laminated together and etched to form ink flow channels. (See illustration.) Piezoelectric ceramic actuators generate the spray pressure.
  • Page 62 Front end components and their main roles - Piezoelectric plate Applying a voltage stretches the plate, serving as the actuator for spraying ink. Consisting of thin piezoelectric plates laminated together, this plate can be driven even by a low voltage. - Filter This removes foreign matter from the ink.
  • Page 63 Front end ASSY A’ Laminated electrode Channel Piezoelectric plate Nozzle plate Manifold Damper A - A’ Confidential 3-12...
  • Page 64 n Back end Shutoff valve Damper ASSY (Color) Air vent unit (A part of head/carriage unit) Air vent rods Air vent cap (A part of maintenance unit) Damper ASSY (Black) Back end components and their main roles - Damper assembly This has two roles: dampening the ink pressure fluctuations** in the tubes as the carriage moves and collecting air bubbles that result from pressure changes on the ink.
  • Page 65 Damping Without damping, ink pressure fluctuations directly affect the size of ink-jet head droplets, risking lower print quality. The damper structure for black differs from that for the colors (C, M, and Y) because black has twice nozzles used for each color, meaning higher ink flow rates and bigger pressure fluctuations. - Color dampers The three color damper assemblies each have two chambers.
  • Page 66 Air bubble growth Liquid ink contains trace amounts of air. The amount varies with the pressure on the ink because increasing the pressure raises the ink's ability to absorb air from its surroundings and lowering the pressure forces the ink to give up some of this air. The ink pressure fluctuations generated by the piezoelectric ceramic actuators repeatedly expand and contract any air bubbles, causing them to gradually grow larger as the ink pressure changes repeatedly expand and contract them.
  • Page 67 What's so bad about air bubble growth? Pressure fluctuations do not affect the volume of a liquid (ink), but Boyle's Law says that the volume of a gas (air) varies with the pressure on it. The main issue with air bubbles in the ink flow path is their damping effect, absorbing the pressure from the piezoelectric ceramic actuators and thus degrading ink- jet performance.
  • Page 68: 4 ] Ink Cartridges

    "Pigment-based ink" Previous Brother machines used only dye-based inks. This one switches to a pigment-based ink for black only, reducing fuzziness from print character outlines, boosting resolution for black dots, and producing clearer images on plain paper.
  • Page 69 Ink cartridge components and their main roles - Disc valve S A plastic needle in the refill base opens this valve to supply air to the ink cartridge. Removing the ink cartridge closes this valve to prevent leakage due to ink backflow. - Disc valve D A plastic needle in the refill base opens this valve to allow ink to flow out of the ink cartridge.
  • Page 70: 5 ] Ink Refill Assembly

    [ 5 ] Ink refill assembly Ink tube joints Ink cartridge base Cartridge clamp springs Ink refill base Ink cartridge joints Ink cartridge sensors Ink cartridge base Polyurethane foam Confidential 3-19...
  • Page 71 Air flow path Ink flow path Ink refill assembly components and their main roles - Ink refill base This holds the ink cartridges and feeds ink from them to the ink supply tubes. - Cartridge clamp springs These force the ink cartridges into close contact with the ink cartridge joint to prevent ink leakage. - Joint head This lifts the disc valves S and D, allowing ink to flow out of the ink cartridges and air to flow in.
  • Page 72: 6 ] Ink Supply Tubes

    [ 6 ] Ink supply tubes These are made of an elastomer providing a highly impermeable barrier against air ingress and drying out of the ink during extended periods of nonuse. This material is also soft and highly flexible to better withstand the sharp and frequent bending associated with high-speed head operation repeatedly over extended periods.
  • Page 73: Head Maintenance Mechanism

    3.2.2.3 Head maintenance mechanism [ 1 ] Maintenance mechanism components The head maintenance mechanism consists of the maintenance unit and the ink absorber box. (See the illustration below.) The maintenance unit has the following functions. - Locking the head/carriage unit - Capping the head nozzles to prevent them from drying up (See page 3-24.)
  • Page 74 - Planetary arm This switches power to the tube pump and pump switching unit depending on the direction of paper feed motor rotation. - Bevel gear This transmits the power from the clutch gear to the planetary arm. - Tube pump A roller squeezes the ink drain tubes looped inside, forcing their contents toward the ink absorber box and creating negative pressure.
  • Page 75: 3 ] Head Capping Mechanism

    [ 3 ] Head capping mechanism When the power is off or the machine is not printing, this mechanism fits the head caps tightly over the print head to prevent the head nozzles from drying up and to keep dust off the print nozzle surface.
  • Page 76: 4 ] Purge Mechanism

    [ 4 ] Purge mechanism This mechanism draws its power from the paper feed motor on the left side of the main chassis. Gears between paper feed motor and maintenance unit As described in Section 3.2.2.1, the motor drives the PF roller gear L that rotates the paper feed roller.
  • Page 77 When the head/carriage unit travels from the left to right to reach the purge position, a tab on the carriage rear panel pushes the purge lever to the right (left in the illustration). The clutch gear spring pushes the clutch gear to the right, away from idle gear L, to mesh with the purge gear. At the purge position, therefore, the maintenance unit transmits the paper feed motor rotation to the bevel gear.
  • Page 78 Switching arm assembly inside maintenance unit When the paper feed motor is driving the maintenance unit, counterclockwise (when viewed from the output gear side) rotation drives the purge cam; clockwise rotation, the tube pump. Main drain tube Air vent tube Purge cam Purge bevel gear Pump switching unit...
  • Page 79 (1) Carriage lock Driving the purge cam pushes the carriage lock up and down. During the purge operation, the carriage lock pops out and locks the head/carriage unit to align ink-jet units with the mating head caps. After the purge operation, but before cleaning with the head wiper starts, the purge cam pulls in the carriage lock and releases the head/carriage unit.
  • Page 80 (3) Head wiper After the purge operation, the purge cam pushes up the head wiper, wiping off any ink remaining on the head nozzle surface as the head/carriage unit moves from right to left. Maintenance unit Head wiper Purge cam (4) Switching pump The pump switching unit switches the negative pressure from the pump between the black head nozzles, the color head nozzles, and the air vent rod unit.
  • Page 81 (5) Removing air Another position of the purge cam shifts the slide cams, producing vertical motion of the air vent rods. Pushing up the air vent rods opens the shut-off valves inside the air vent unit of the head/carriage unit. Simultaneously adding negative pressure from the tube pump expels air trapped in the manifolds.
  • Page 82 Purge types, ink used, purge counts, and purge trigger keys Keys to trigger the purge, to be Purge Counts followed by Black Purge Types Description Ink Used (See Note.) Start (Mono Start) 1 key Normal purge This purge operation removes Black: 0.3 cc Black: 15 dried ink sticking to the head...
  • Page 83 n Resetting purge counter 1) Press the Menu/Set and Black Start (Mono Start) keys. Next press the key four times to enter the maintenance mode. TIP: FAX models equipped with numerical keypads can enter the maintenance mode in the same way as conventional models; that is, by pressing the Menu/Set, *, 2, 8, 6 and 4 keys in this sequence.
  • Page 84 Ink cartridge capacities Ink cartridge type Contents Usable portion Spare cartridges Black ink cartridge High volume type 30.3 cc Approx. 29.2 cc Low volume type 18.0 cc Approx. 16.9 cc Color ink cartridges 11.3 cc Approx. 10.5 cc Initial cartridges Black ink cartridge 21.5 cc Approx.
  • Page 85: Carriage Drive Mechanism

    3.2.2.4 Carriage drive mechanism The head/carriage unit, which integrates the print head unit and carriage, is supported and guided by the CR guide rail and CR support chassis. The CR timing belt (1/25.4 inch pitch) transmits the carriage motor rotation to the carriage. Clockwise motor rotations move the carriage to the right; counterclockwise ones to the left.
  • Page 86 Adjusting print head angle relative to carriage For optimal image printing, the print head nozzle array must be perpendicular to the head/carriage unit's line of travel. Manufacturing limitations, however, make perfect alignment impossible during mass production. The angle must be adjusted at the individual machine level. The following describes this adjustment mechanism's components and their roles.
  • Page 87: Sensors And Actuators

    3.2.3 Sensors and Actuators This machine uses the following sensors and thermistor. Sensor Name Sensor Type Location Document front sensor Photosensor On the control panel PCB Document rear sensor Photosensor In the rubber keypad inside Cover open sensor Mechanical switch the control panel ASSY Paper width sensor Photosensor...
  • Page 88 • There are four ink cartridge sensors, one for each color. The sensor actuator inside the ink cartridge usually blocks the light path to indicate the presence of ink. When ink runs low (near- empty), the arm moves out of the beam, activating the sensor. The same signal also indicates whether there is an ink cartridge present.
  • Page 89 CR encoder strip Document front sensor (Maintenance unit) Purge cam switch (Carriage PCB) Large-volume ink (Head/carriage unit) cartridge sensor Cover open sensor Paper width sensor Cover open sensor actuator PF encoder disk Ink cartridge PF encoder sensors sensor (PF sensor PCB) Registration sensor (Ink cartridge PCB Registration sensor actuator...
  • Page 90: Control Electronics

    3.3 CONTROL ELECTRONICS 3.3.1 Components The following illustration shows the hardware components for this machine. The corresponding wiring diagram appears in Appendix Power supply AC line LAN I/F 4-pin 2-pin ( J-line) Line J PCB 2-pin ( J 1) SDAA External telephone 2-pin ( J 2) Speaker...
  • Page 91 CHAPTER TRANSFER OF DATA LEFT IN THE MACHINE TO BE SENT FOR REPAIR Confidential...
  • Page 92 CHAPTER 4 TRANSFER OF DATA LEFT IN THE MACHINE TO BE SENT FOR REPAIR This chapter describes how to transfer data left in the machine to be sent for repair. The service personnel should instruct end users to follow the transfer procedure given in this chapter if the machine at the user site cannot print received data due to the printing mechanism defective.
  • Page 93: Transferring Received Fax Data

    4.1 TRANSFERRING RECEIVED FAX DATA When the machine at the user site requires to be repaired, unplugging the power cord from the wall socket for sending the machine for repair will lose received FAX data if unprinted and left in the machine.
  • Page 94 (8) Enter the telephone number of the receiver machine and press the Menu/Set key again. NOTE: Be sure to type the telephone number with the numerical keys. No one-touch dialing is allowed in this procedure. The machine displays the "ACCEPTED" for approx. two seconds and starts dialing to transfer data.
  • Page 95 Cover page sample Job number Total number of pages to be transferred Station ID registered in the sender equipment FAX number of the sender equipment Telephone number of the sender equipment Transfer start date Model code Boot ROM info ROM info Serial number End page sample Job number...
  • Page 96 CHAPTER DISASSEMBLY/REASSEMBLY AND LUBRICATION Confidential...
  • Page 97 CHAPTER 5 DISASSEMBLY/REASSEMBLY AND LUBRICATION This chapter details procedures for disassembling and reassembling the machine together with related notes. The disassembly order flow provided enables you to see at a glance the quickest way to get to component(s) involved. At the start of a disassembly job, you check the disassembly order flow that guides you through a shortcut to the target components.
  • Page 98 5.1.15 Backup Battery (FAX1940CN) ................5-41 5.1.16 Ink Refill ASSY....................5-43 5.1.17 Main PCB.......................5-44 5.1.18 MJ/PS Shield Box, MJ PCB and Power Supply PCB........5-48 5.1.19 Ink Absorber Box....................5-50 5.1.20 Engine Unit and Maintenance Unit..............5-52 5.1.21 Components on the Engine Unit ..............5-54 5.1.22 Routing of the Harnesses and Flat Cables............5-66 LUBRICATION ......................5-71 Confidential...
  • Page 99: Disassembly/Reassembly

    5.1 DISASSEMBLY/REASSEMBLY n Safety Precautions To prevent the creation of secondary problems by mishandling, observe the following precautions during maintenance work. (1) Before starting disassembly/reassembly jobs, unplug the power cord and telephone line. In particular, when having access to the power supply inside the machine, make sure that the power cord is unplugged from the electrical outlet;...
  • Page 100: Tightening Torque

    n Tightening Torque Location of screw Screw type Q'ty Tightening torque N•m (kgf•cm) 0.45 ±0.1 (4.5 ±1) Top cover Taptite, cup B M3x8 0.49 ±0.1 (5 ±1) Front cover Taptite, cup B M3x8 0.69 ±0.1 (7 ±1) Upper cover Taptite, bind B M4x12 0.45 ±0.1 (4.5 ±1) Reinforcement plate Taptite, cup B M3x8...
  • Page 101: Preparation

    n Preparation Prior to proceeding with the disassembly procedure, (1) Unplug - the power cord from the electrical outlet, - the modular jack of the telephone line from the machine, - the modular jack of the curled cord* (and remove the handset*), - the USB cable, if connected (not shown below), and - the modular jack of the external telephone set if connected (not shown below).
  • Page 102: Disassembly Flowchart

    n Disassembly Flowchart 5.1.2 5.1.2 am clear cover Handset mount 5.1.3 Top cover 5.1.5 5.1.4 Document Control panel ASSY pressure bar - Control panel PCB 5.1.5 (Document front sensor Document front Document rear sensor) sensor actuator - LCD - Control panel 5.1.5 Document rear - Rubber keypad...
  • Page 103: Draining The Ink From The Ink Tubes -- Be Sure To Perform Draining Before Removing The Head/Carriage Unit, Ink Refill Assy Or Engine Unit

    5.1.1 Draining the Ink from the Ink Tubes -- Be sure to perform draining before removing the head/carriage unit, ink refill ASSY or engine unit. -- (1) Open the top cover and pull out all four ink cartridges. (2) As shown below, attach a piece of black vinyl adhesive tape to each of four dummy cartridges to prevent the ink cartridge sensors from detecting ink near-empty.
  • Page 104: Jam Clear Cover, Blank Cover* And Handset Mount

    5.1.2 Jam Clear Cover, Blank Cover* and Handset Mount** (1) Hold the two lock arms inwards and pull the jam clear cover to the rear. (2) Remove the blank cover* (handset mount**) from the upper cover using a spring hook. Insert the spring hook through the cutout as shown below and pull it outwards to disengage the boss provided inside the blank cover* (handset mount**) from the lock section provided on the upper cover.
  • Page 105: Top Cover

    5.1.3 Top Cover (1) Disconnect the panel-main harness from the main PCB and take it out of the cable guides on the upper cover. anel-main harness Upper cover outing the panel-main harness Upper cover Main CB Cable guides anel-main harness Main CB (Front) Confidential...
  • Page 106 (2) Press each of the right and left latches to the rear ( ) and shift the corresponding top cover stopper to the right ( ) and off the upper cover. (3) While supporting the top cover, turn the top cover stoppers and take them off the top cover. Lift the top cover and off the upper cover.
  • Page 107: Control Panel Assy

    5.1.4 Control Panel ASSY (1) Turn the top cover upside down. (2) Remove the four screws. (3) Release the two latches provided on the control panel ASSY in the direction of the arrow as shown below and separate the ASSY from the top cover. Panel-main harness Taptite, cup B M3x8...
  • Page 108 < Disassembly of the control panel ASSY > 1) Place the control panel ASSY upside down. Pull the two "X" latches outwards to release the rear edge of the control panel PCB. NOTE: Do not pull away the control panel PCB that is connected to the LCD. 2) Slightly lift up the control panel PCB, unlock the flat cable connector on the PCB's inside face, and disconnect the LCD flat cable.
  • Page 109 3) Remove the LCD support. Pull the locking arms outward and take the LCD out of the control panel. 4) Remove the rubber keypad. 5) Press the two "Z" latches inwards and remove the cover open sensor actuator. The actuator spring also comes off. Locking arm Locking arm 2 latches...
  • Page 110: Components On The Top Cover (Document Pressure Bar And Document Front And Rear Sensor Actuators)

    5.1.5 Components on the Top Cover (Document Pressure Bar and Document Front and Rear Sensor Actuators) (1) Place the top cover upside down. (2) Lift up the document front and rear sensor actuators while pulling the corresponding actuator lock outwards. (3) Press either side of the document nip piece inwards and remove it from the boss provided on the top cover, using a flat screwdriver.
  • Page 111: Upper Hook Switch Actuator (Fax1940Cn/1840C)

    5.1.6 Upper Hook Switch Actuator (FAX1940CN/1840C) (1) Pull the latch outwards and lift the upper hook switch actuator up and out of the upper cover. The actuator spring also comes off. pper hook switch actuator Straight end of the actuator spring pper hook switch actuator Actuator spring Actuator spring...
  • Page 112: Front Cover, Media Module Cover*, And Harness Cover

    5.1.7 Front Cover, Media Module Cover*, and Harness Cover *MFC3340CN only (1) Remove the two screws. (2) Take the front cover off the upper cover together with the media module cover. (3) Press the latches on the harness cover inwards with a flat screwdriver, slide the harness cover slightly to the rear, push down the two tabs to release them from the upper cover, and take the harness cover out of the upper cover.
  • Page 113: Document Feed Roller And Document Ejection Roller

    5.1.8 Document Feed Roller and Document Ejection Roller (1) At the right end of the document feed roller, press the latches on the lock bushing, release it to the left, and remove the roller in the direction of the arrow shown below. (2) Remove the document ejection roller in the same way as in step (1).
  • Page 114: Cis Unit

    5.1.9 CIS Unit (1) Unlatch the front end of the CIS stopper and remove the stopper. (2) Remove the CIS glass. NOTE: When removing the CIS glass, protect it from dust or fingerprints. If it is stained, wipe fingerprints or dust off the CIS glass. Take care not to let foreign materials get into the CIS unit. (3) Remove CIS sponges R and F.
  • Page 115 (4) Lift up the CIS unit and disconnect the CIS flat cable, taking care not to drop the two CIS spacers. NOTE: Take care not to lose the spacers. (5) Remove the CIS springs. CIS spacer CIS unit CIS spacer CIS springs Upper cover Confidential...
  • Page 116: Document Pressure Roller And Pinch Rollers

    5.1.10 Document Pressure Roller and Pinch Rollers (1) Press latches "a" to the rear and remove the document pressure roller and its shaft. The springs also come off. (2) Press latches "b" to the front and remove the pinch rollers and their shaft. The spring also comes off.
  • Page 117: Upper Cover

    5.1.11 Upper Cover (1) Disconnect the scanner motor harness and CIS flat cable from the main PCB. CIS flat cable Scanner motor harness Main PCB (2) Remove the four screws and lift the upper cover up and off the lower cover. pper cover Taptite, bind B M4x12...
  • Page 118: Lower Hook Switch Actuator And Hook Switch Pcb (Fax1940Cn/1840C)

    5.1.12 Lower Hook Switch Actuator and Hook Switch PCB (FAX1940CN/1840C) (1) Pull the lower hook switch actuator outwards, turn it counterclockwise to release it from the boss, and take it up and out of the lower cover. The actuator spring also comes off. ctuator spring Hook switch actuator Straight end of...
  • Page 119 (2) Disconnect the hook switch harness from the main PCB. (3) Insert the tip of a flat screwdriver through the square cutout provided in the bottom of the machine, release the latch to the front, and lift up the hook switch PCB. ook switch PCB ook switch harness Latch...
  • Page 120: Reinforcement Plate And Scanner Drive Unit (Scanner Motor, Document Pull-In Roller, And Document Separation Roller)

    5.1.13 Reinforcement Plate and Scanner Drive Unit (Scanner Motor, Document Pull-in Roller, and Document Separation Roller) (1) Turn the upper cover upside down. (2) Remove the four screws and take the reinforcement plate off the upper cover. The grounding plate and cover film also come off. einforcement plate Grounding plate Taptite, cup B M3x8...
  • Page 121 (3) Pull out the CIS flat cable from the flat core. (4) Remove the two screws from the scanner drive unit. (5) Release the right and left rear corners of the document pull-in/separation roller holder from the lock tabs provided on the upper cover and take the roller holder out of the latches. canner drive unit Taptite, bind B M3x10...
  • Page 122 n Reassembling Notes • When handling or routing the CIS flat cable, do not unfold the cable. < Disassembly of the scanner drive unit > 1) Slightly pull up the lock tab ( ) and pull out the separation roller gear ( ). 2) Remove the document separation roller and idle gear.
  • Page 123: Head/Carriage Unit

    5.1.14 Head/Carriage Unit During disassembly jobs, except when removing the ink refill ASSY or engine unit (including the maintenance unit), leave the head/carriage unit and all four ink cartridges in the machine. Before removing the head/carriage unit, ink refill ASSY or engine unit, you need to replace the current ink cartridges with dummy ones and drain ink from the ink refill ASSY and head/carriage unit (see Section...
  • Page 124 Removing the head cover (2) Unlatch the head cover from the head/carriage unit and pull it up. ead cover Latches Latches ead/carriage unit Ejection idle gear Confidential 5-26...
  • Page 125 Releasing the head flat cables from the head joint (3) Disconnect the head flat cables 1 and 2 from the main PCB and pull them out to the rear through the opening provided in the lower cover as shown below. NOTE: Take care not to drop the flat core from the head flat cables.
  • Page 126 Removing the head joint from the head/carriage unit (5) While turning up the head flat cables, pull the joint leaf spring to the right to release the head joint. (6) Pull the head joint up and off the head/carriage unit, taking care not to contaminate the head flat cables with ink remaining on the section where the head joint was mounted.
  • Page 127 Removing the head/carriage unit and CR timing belt NOTE: During the removal or installation job for the head/carriage unit, take care not to contaminate the CR encoder strip or PF encoder disk with grease applied to the head/carriage unit. NOTE: Do not disassemble the old type of the head/carriage unit. Always handle it together with the carriage PCB and head flat cables.
  • Page 128 (12) A head/carriage unit is assigned a property code that represents the properties unique to that head/carriage unit. The property code is printed on a property label that is attached to the carriage-head flat cable and the machine. When you remove the head/carriage unit and store it separately from the machine, remove the property label from the machine and store it together with the head/carriage unit.
  • Page 129 NOTE: When storing the head/carriage unit for a long period, be sure to put an air buffer cap on the head/carriage unit and store the unit in the head casing, as shown below. Leaving the head/carriage unit out of the casing will cause the print nozzles and ink supply ports to dry up, resulting in a damaged head.
  • Page 130 5) Route the head flat cable 1 as shown on page 5-27 and secure it to the lower cover with the double-sided adhesive tape attached in 1) above. 6) Attach the FFC support film to the head flat cable 2 as shown below, bend it at the right-hand position to fit it into section "a"...
  • Page 131: New Type Of Head/Carriage Unit

    5.1.14.2 New Type of Head/Carriage Unit Draining the ink from the ink supply tubes and moving the head/carriage unit to the head replacement position (Refer to Section 5.1.1.) (1) Make sure that: - the ink in the ink refill ASSY and head/carriage unit has been drained, - all four ink cartridges have been replaced with protective cartridges, - the head/carriage unit is placed in the head replacement position, and - the power cord is unplugged from the electrical outlet.
  • Page 132 Removing the carriage PCB and head flat cables (3) Disconnect the head flat cables 1 and 2 from the main PCB and pull them out to the rear through the opening provided in the lower cover as shown below. NOTE: Take care not to drop the flat core from the head flat cables. (4) Slide the FFC support to the rear and lightly pull up the cable clamp to release the support from the cable clamp.
  • Page 133 (7) Pull up the front edge of the carriage PCB to release the rear edge from the two latches provided on the head/carriage unit. Then lift the carriage PCB up and out of the head/carriage unit. Carriage PCB lat core Latches Head/carriage unit Cable clamp on the head joint...
  • Page 134 Removing the head joint (8) Pull the joint leaf spring to the right to release the head joint. (9) Pull the head joint up and off the head/carriage unit. Remove the head joint rubber (that is a part of the head/carriage unit but may be attached to the head joint) and put it on a clean vinyl sheet while taking care not to contaminate it.
  • Page 135 Removing the head/carriage unit and CR timing belt NOTE: During the removal or installation job for the head/carriage unit, take care not to contaminate the CR encoder strip or PF encoder disk with grease applied to the head/carriage unit. (10) While pressing the idle pulley to the right, remove the CR timing belt from the carriage motor pulley and idle pulley.
  • Page 136 (14) A head/carriage unit is assigned a property code that represents the properties unique to that head/carriage unit. The property code is printed on a property label that is attached to the carriage-head flat cable and the machine. When you remove the head/carriage unit and store it separately from the machine, remove the property label from the machine and store it together with the head/carriage unit.
  • Page 137 NOTE: When storing the head/carriage unit for a long period, be sure to put an air buffer cap on the head/carriage unit and store the unit in the head casing, as shown below. Leaving the head/carriage unit out of the casing will cause the print nozzles and ink supply ports to dry up, resulting in a damaged head.
  • Page 138 6) Fit the FFC support to the head joint, sliding it along the joint's cable clamp. 7) Route the head flat cable 1 as shown on page 5-34 and secure it to the lower cover with the double-sided adhesive tape attached in 1) above. 8) Mount the head cover.
  • Page 139: Backup Battery (Fax1940Cn)

    5.1.15 Backup Battery (FAX1940CN) (1) Disconnect the battery harness from the main PCB. (2) Release the ink supply tubes routed on the lower cover from the tube guides. NOTE: Releasing those tubes makes it easy to release the battery harness from the hook provided on the lower cover since the battery harness is routed beneath those tubes.
  • Page 140 n Reassembling Notes • Route the battery harness beneath the ink supply tubes as shown below. Confidential 5-42...
  • Page 141: Ink Refill Assy

    5.1.16 Ink Refill ASSY (1) Take the ink supply tubes routed on the lower cover out of the machine. (2) Press the latch provided on the front side of the ink cartridge base inwards with a flat screwdriver and lift the ink cartridge base up and out of the lower cover. NOTE: Inside the ink cartridge base is an ink absorber foam that may be stained with ink.
  • Page 142: Main Pcb

    5.1.17 Main PCB CAUTION: Before accessing the main PCB, make sure that the power cord is unplugged from the electrical outlet and the telephone line is disconnected; otherwise, an electric shock could occur. CAUTION: At the time of removal of the main PCB, untightening screws should be preceded by disconnection of the harnesses and flat cables, and at the time of installation, connection of the harnesses and flat cables, by tightening of screws.
  • Page 143 (2) Disconnect the MJ-line harness from the main PCB. (3) Remove the SDAA enclosure from the main PCB. MJ-line harness DAA enclosure Main PCB (4) Disconnect the following harnesses and flat cables from the main PCB. CAUTION: Do not remove the screws from the main PCB before disconnecting harnesses and flat cables.
  • Page 144 (5) Remove four screws (three "d" and one "e" screws) from the main PCB, then lift up the PCB. (6) Remove screw "c" from the main PCB shield frame. (7) Remove the main PCB film and shield frame. ain PCB "e"...
  • Page 145 n Reassembling Notes • If the main PCB is replaced, attach the thermal conductor rubber removed from the old PCB to a new one as specified below. The thermal conductor rubber should not protrude from the The thermal conductor rubber edge of the PCB.
  • Page 146: Mj/Ps Shield Box, Mj Pcb And Power Supply Pcb

    5.1.18 MJ/PS Shield Box, MJ PCB and Power Supply PCB (1) Remove the two screws. (2) Insert the tip of a flat screwdriver through square cutout "x" and push boss "X" inwards to release the MJ/PS shield box. Taptite, cup S M3x6 Lower cover Boss "X"...
  • Page 147 (3) Remove screw "a" from the MJ shield and take it off the lower MJ/PS shield. (4) Remove the power supply shield. (5) Remove five screws ("c" and "d1" through "d4" screws) from the grounding terminal and power supply PCB. (6) Remove screw "b"...
  • Page 148: Ink Absorber Box

    5.1.19 Ink Absorber Box (1) Pull out the two tubes (main drain tube and opening tube to the atmospheric air) from the ink absorber box. NOTE: Pinch the end of the main drain tube with a clip to prevent drained ink from leaking and the machine from getting stained with leaked ink.
  • Page 149 n Reassembling Notes • If you replace the ink absorber box (without replacing the main PCB), you need to reset the purge counter in the EEPROM to zero according to the procedure below. 1) Press the Menu/Set and Black Start keys. Next press the key four times to make the machine enter the maintenance mode.
  • Page 150: Engine Unit And Maintenance Unit

    5.1.20 Engine Unit and Maintenance Unit During disassembly jobs, except when removing the ink refill ASSY or engine unit (including the maintenance unit), leave the head/carriage unit and all four ink cartridges in the machine. Before removing the head/carriage unit, ink refill ASSY or engine unit, you need to replace the current ink cartridges with dummy ones and drain ink from the ink refill ASSY and head/carriage unit (see Section...
  • Page 151 Removing the maintenance unit and related parts (2) Remove two screws, "e" from the top of the engine unit and "f" from the right side of the maintenance unit. (3) Remove the maintenance unit. (4) Unlatch the purge cam switch from the maintenance unit. (5) Remove the purge-related parts from the engine unit as shown below.
  • Page 152: Components On The Engine Unit

    5.1.21 Components on the Engine Unit Removing the CR encoder strip (1) Unhook the CR encoder strip from the engine unit. NOTE: Take care not to scratch or damage the encoder strip. If it becomes dirty, wipe it with a soft, dry cloth.
  • Page 153 Removing the paper pull-in gear shaft and roller holder (2) Press the locking arm and pull out the paper pull-in gear shaft to the right. (3) Remove the paper pull-in roller holder. Engine unit Paper pull-in gear shaft Paper pull-in roller holder Locking arm Viewed from the bottom Paper pull-in gear shaft...
  • Page 154 Removing the paper ejection roller (4) At the left end of the paper ejection roller, release the lock arm of bushing L from the hole provided in the chassis of the engine unit and turn bushing L clockwise (viewed from the right). At the right end, release the lock arm of bushing R from the chassis and turn it clockwise to the horizontal position, then remove the paper ejection roller towards you.
  • Page 155 Removing the platen (5) Pull out the platen towards you. Edge "B" CR support chassis CR guide rail Paper feed roller shaft "A" Slit "b" "a" Platen Reassembling Note: Make sure that section "a" and slit "b" on the platen are fitted over paper feed roller shaft "A"...
  • Page 156 Removing the star wheel holder ASSY (6) Release the two latches provided on the star wheel holder ASSY from the CR support chassis and take the ASSY out of the engine unit. Latches Star wheel holder ASSY CR guide rail CR support chassis Carriage motor harness Confidential...
  • Page 157 Removing the paper pressure holder and registration sensor actuator (7) Release the latch provided on the paper pressure holder from the engine unit and remove the holder to the left and rear. The four paper pressure springs also come off. Latch Paper pressure springs Paper pressure holder...
  • Page 158 (8) Unhook the sensor actuator spring from the paper pressure holder and turn the registration sensor actuator in the direction of the arrow as shown below to release it. Sensor actuator spring Registration sensor actuator Registration sensor actuator Paper pressure holder Sensor actuator spring Hooking the sensor actuator spring Confidential...
  • Page 159 Removing the flushing case (9) Press the locking pawl from the bottom of the flushing case and slide the case to the right and rear. lushing case Engine unit Boss P motor/sensor PCB harness Boss Locks Locking pawl iewed from the bottom Confidential 5-61...
  • Page 160 Removing the carriage motor (10) Release the carriage motor from the engine unit by removing the two screws. Screw, bind M3x3 CR guide rail CR support chassis Carriage motor Confidential 5-62...
  • Page 161 Removing the PF sensor PCB (11) Disconnect the PF motor/sensor PCB harness from the PF sensor PCB. (12) Remove the screw from the PF sensor PCB and release the PCB from the engine unit, taking care not to touch the PF encoder disk. Paper feed roller ngine unit PF motor/sensor PCB harness...
  • Page 162 Removing the PF encoder disk, ejection idle gear and paper feed motor (13) Peel off the PF encoder disk from the PF roller gear only when it should be replaced. NOTE: Once removed, the PF encoder disk will become unusable and a new disk will have to be put back in.
  • Page 163 (15) Remove the two screws and release the paper feed motor from the engine unit. To the PF sensor PCB Paper feed motor Paper feed roller Engine unit PF roller gear L PF motor/sensor PCB crew, bind M3x3 harness Reassembling Note: When attaching the PF encoder disk to the PF roller gear, put on clean gloves to protect the disk surface from dust or fingerprints.
  • Page 164: Routing Of The Harnesses And Flat Cables

    5.1.22 Routing of the Harnesses and Flat Cables Routing A: Panel-main harness on the top cover and upper cover anel-main harness Taptite, cup B M3x8 Tab "Y" Top cover Section "X" Latch Tab "Y" Latch Lock "y" Control panel ASSY Tab "x"...
  • Page 165 Routing B: Scanner motor harness on the scanner drive unit Scanner drive Scanner motor harness Ferrite core unit Cable guide Latch Confidential 5-67...
  • Page 166 Routing C: Harnesses, flat cables and ink supply tubes on the lower cover Top view Carriage motor harness (2-pin) CL-main harness MJ-main harness 1 (2-pin) (11-pin) MJ-line harness (2-pin) Speaker harness (2-pin) Ink supply tubes PF motor/ sensor PCB harness (7-pin) Scanner motor...
  • Page 167 Viewed from the left J-line harness (2-pin) Scanner motor harness (4-pin) Speaker harness (2-pin) J-main harness 1 (2-pin) Panel-main harness (6-pin) PF motor/sensor PCB harness (7-pin) Carriage motor harness (2-pin) ( ain PCB) Power supply harness (4-pin) Hook switch harness (6-pin) (FAX1940CN/1840C) Confidential...
  • Page 168 Routing D: MJ-main harness and MJ-line harness through the SDAA enclosure Scanner motor harness and panel-main harness Speaker harness MJ-main harness MJ-line harness Main PCB SDAA enclosure Routing E: Power cord, MJ-main harness and MJ-line harness in the MJ/PS shield box Power supply shield Power cable MJ-main harness...
  • Page 169: Lubrication

    5.2 LUBRICATION Apply the specified lubricants to the lubrication points as shown below. Lubricant type (Manufacturer) Lubrication points Lubricant amount Molykote EM-60L Head/carriage unit 3 mm dia. ball (Dow Corning) Molykote EL-30LG Document pull-in roller 3 mm dia. ball (Dow Corning) Document separation roller n Head/carriage unit Apply a 3 mm dia.
  • Page 170 n Document pull-in roller and document separation roller Apply a 3 mm dia. ball of grease (Molykote EM-60L) to each of the following lubrication points. Document pull-in roller Scanner motor) Pull-in roller gear) Document pull-in/separation roller holder) Planetary gear assembly) Separation roller gear) Scanner drive unit)
  • Page 171 CHAPTER ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER PARTS REPLACEMENT Confidential...
  • Page 172: Required After Parts Replacement

    CHAPTER 6 ADJUSTMENTS AND UPDATING OF SETTINGS, REQUIRED AFTER PARTS REPLACEMENT This chapter details adjustments and updating of settings, which are required if the head/carriage unit, main PCB and some other parts have been replaced. CONTENTS PREPARATION......................6-1 6.1.1 Requirements....................6-1 6.1.2 Writing the Update Programs/Data to the Machine...........6-2 6.1.3 Embedded and Full Maintenance Programs .............6-6...
  • Page 173 [ 10 ] Margin adjustment in near-edge printing..........6-27 [ 11 ] Load the firmware designed for the corresponding model to the flash ROM (Required for the MFC3240C/FAX1840C U.S.A./Canadian models) ..6-27 [ 12 ] Switch back to standby (Required for the MFC3340CN and FAX1940CN/1835C)................6-27 IF YOU REPLACE THE INK ABSORBER BOX ............6-28 Reset the purge counter to zero ...............6-28...
  • Page 174: Preparation

    Before proceeding to perform any adjustments or update any settings, you need to have the specified executables, files, spare parts and supplies (provided by Brother Industries) on hand and set up your NOTE: Use a PC/AT-compatible computer running Windows 98SE, Windows Me, Windows 2000 Professional, or Windows XP Home/Professional.
  • Page 175: Writing The Update Programs/Data To The Machine

    PCB and write update programs/data to a new PCB. Preparation You need to have the BHL2-Maintenance Printer driver and FILEDG32.exe (provided by Brother Industries) on hand. Save them in an arbitrary folder in your PC.
  • Page 176 (6) The following screen appears, indicating the detection of new hardware device by the system. Click Next to proceed. (7) Select "Search for a suitable driver for my device (recommended)" and click Next. (8) Select "Specify a location" and click Next. Confidential...
  • Page 177 (9) Select the folder where the copy of the BHL2-Maintenance Printer driver is located (or click Browse to specify it), then click OK. (This sample screen is captured on the Windows 2000 desktop.) (10) Click Next. (11) To proceed, click Yes. Confidential...
  • Page 178 (12) If the driver is successfully installed, the following message window appears. Click Finish to return to Windows. NOTE: After completion of the driver installation, if the machine exits the maintenance mode, the "Found New Hardware Wizard" screen in step (6) appears again. Click Cancel. NOTE: To check that the printer driver is successfully installed, click Start|Settings|Printers to call up the Printers window as shown below and confirm that the BHL2-Maintenance Printer icon is displayed.
  • Page 179: Embedded And Full Maintenance Programs

    6.1.3 Embedded and Full Maintenance Programs The maintenance program embedded in some models (MFC3240C/FAX1840C U.S.A./Canadian models only) is a part of the full maintenance program as shown in the table below. If you need to use functions not supported by the embedded maintenance program (e.g., 09, 12, 54, ...), temporarily load the full maintenance program via the work PC to the flash ROM of the machine to be repaired.
  • Page 180: If You Replace The Head/Carriage Unit Or Engine Unit

    6.2 IF YOU REPLACE THE HEAD/CARRIAGE UNIT OR ENGINE UNIT [ 1 ] Load the full maintenance program temporarily (Required for the MFC3240C/FAX1840C U.S.A./Canadian models) NOTE: Before proceeding the program loading procedure, install the printer driver to the work PC. (Refer to Appendix NOTE: The full maintenance program file (LZ****.upd) should be saved in an arbitrary folder in...
  • Page 181: 2 ] Update The Head Property Information Stored In The Eeprom On The Main Pcb

    [ 2 ] Update the head property information stored in the EEPROM on the main PCB For the MFC3240C/FAX1840C U.S.A./Canadian models, skip steps (1) through (3) below. (1) Make sure that the machine's power cord is unplugged from an electrical outlet. If the machine is connected to a PC, unplug the USB cable.
  • Page 182 (8) In Port, select the port number assigned to the BHL2-Maintenance Printer. To confirm the port number, follow the instructions below. Click Start | Settings | Printers. The Printers window appears as shown below. Right-click the BHL2-Maintenance Printer icon. Click Properties. Confidential...
  • Page 183 The BHL2-Maintenance Printer Properties window appears as shown below. Click the Ports tab. The port number assigned to the Brother BHL2-Maintenance Printer, USB010 in this example, is one that has been selected in Port on the BrUsbSn screen (page 6-8).
  • Page 184: 3 ] Clean The New Head/Carriage Unit

    [ 3 ] Clean the new head/carriage unit (1) Open the top cover, set new ink cartridges into the ink refill ASSY, and close the top cover. (2) Carry out "Initial purge" (with Function code 76) using the steps below. (See Chapter 8, Section 8.5.18.)
  • Page 185: 4 ] Correct The Positioning Error Of The Head/Carriage Unit

    [ 4 ] Correct the positioning error of the head/carriage unit (1) Run "FILEDG32.exe" in the folder created. The Filedrgs window appears as shown below. (2) Drag and drop the "INCLINE.PRN" icon onto the BHL2-Maintenance Printer icon in the Filedrgs window shown above. The "Incline Adjust"...
  • Page 186 (4) Press the 6, 3, and * keys in this order to move the head/carriage unit to the head replacement position (with Function code 63). For details, refer to Chapter 8, Section 8.5.12 "Travel Check of the Head/Carriage Unit and Initial Setup Mode."...
  • Page 187: 5 ] Update The Paper Feeding Correction Value

    [ 5 ] Update the paper feeding correction value (1) Run "FILEDG32.exe" in the folder created in Section 6.1.1. The Filedrgs window appears as shown below. (2) Drag and drop the "PFROLL.PRN" onto the BHL2-Maintenance Printer icon in the Filedrgs window shown above.
  • Page 188 (8) To select the paper ejection roller adjustment, press the 2 key. The "EXIT ADJ NO. +0" appears on the LCD. (9) Check the PF adjust check patterns ("B" on the next page) and select the one that is the least uneven print.
  • Page 189 "A" Þ "B" Þ Paper Feeding Check Patterns for the Paper Feed Roller and Paper Ejection Roller Confidential 6-16...
  • Page 190: 6 ] Align Vertical Print Lines

    [ 6 ] Align vertical print lines (1) Press the 6, 5 and 1 keys in this order. The machine prints out a set of vertical alignment check patterns (see the next page) which consist of #0 to #8 lines for each of the 600 dpi and 1200 dpi, and #1 to #8 for 750 dpi. If the vertical alignment is ON, #0 line (each in the 600 dpi and 1200 dpi printouts) shows vertically aligned lines as given on the next page.
  • Page 191 Vertical Alignment Check Patterns Confidential 6-18...
  • Page 192: 7 ] Margin Adjustment In Near-Edge Printing

    [ 7 ] Margin adjustment in near-edge printing (1) On the PC, run "FILEDG32.exe" in the folder created in Section 6.1.1. The Filedrgs window appears as shown below. (2) Drag and drop the "EDGE_CHECK.PRN" onto the BHL2-Maintenance Printer icon in the Filedrgs window shown above.
  • Page 193 Margin Check Pattern Confidential 6-20...
  • Page 194: 8 ] Print Out A Test Pattern

    [ 8 ] Print out a test pattern Press the 0 and 9 keys in this order. Refer to Chapter 8, Section 8.5.3. [ 9 ] Load the firmware designed for the corresponding model to the flash ROM (Required for the MFC3240C/FAX1840C U.S.A./Canadian models) (1) On the machine, press the 9 key twice to exit from the maintenance mode.
  • Page 195: 10 ] Switch Back To Standby

    After that, the machine automatically restarts and switches back to standby. NOTE: Use the firmware file after extracting. It is a self-extracting file having the extension .exe. Double-click the exe file to extract it. NOTE: When the machine reboots, the PC system automatically runs "Found New Hardware Wizard"...
  • Page 196: If You Replace The Main Pcb

    6.3 IF YOU REPLACE THE MAIN PCB NOTE: If you replace the main PCB, also replace the ink absorber box. Using the machine without replacing the ink absorber box for a long period may cause an overflow of drained ink from the ink absorber box, thereby staining the machine.
  • Page 197: 7 ] Set An Id Code And Update The Head Property Information

    [ 7 ] Set an ID code and update the head property information NOTE: Make sure that the BHL2-Maintenance Printer driver has been installed to your PC. To do it, click Start|Settings|Printers to call up the Printers window and confirm that the BHL2- Maintenance Printer icon (shown on the sample window on page 6-12) is displayed.
  • Page 198 The Printers window appears as shown below. Right-click the BHL2-Maintenance Printer driver icon. Click Properties. Confidential 6-25...
  • Page 199: 8 ] Update The Paper Feeding Correction Value

    The BHL2-Maintenance Printer Properties window appears as shown below. Click the Ports tab. The port number assigned to the BHL2-Maintenance Printer, USB010 in this example, is one that has been selected in Port on the BrUsbSn screen (page 6-24). (6) In the Serial No = BRO box on the BrUsbSn screen (page 6-24), type the 9-digit serial number (e.g., M2J012345) printed on the nameplate labeled to the machine as an ID code.
  • Page 200 [ 10 ] Margin adjustment in near-edge printing Refer to Section 6.2, [ 7 ]. [ 11 ] Load the firmware designed for the corresponding model to the flash ROM (Required for the MFC3240C/FAX1840C U.S.A./Canadian models) Refer to Section 6.2, [ 9 ]. [ 12 ] Switch back to standby (Required for the MFC3340CN and FAX1940CN/1835C) Refer to Section 6.2, [ 10 ].
  • Page 201 6.4 IF YOU REPLACE THE INK ABSORBER BOX Reset the purge counter to zero (1) Press the Menu/Set and Black Start (Mono Start) keys. Next press key four times to make the machine enter the maintenance mode. (2) Press the 8 and 0 keys in this order. (See Function code 80 in Section 8.5.19.) (3) Press the Black Start (Mono Start) key many times until the purge count appears on the LCD.
  • Page 202 CHAPTER CLEANING Confidential...
  • Page 203 CHAPTER 7 CLEANING This chapter provides cleaning procedures not covered by the User's Manual. Before starting any repair work, clean the machine as it may solve the problem concerned. CONTENTS CLEANING THE MAINTENANCE UNIT ..............7-1 For the cleaning procedures of the head/carriage unit, scanner, and platen, refer to the User's Guide.
  • Page 204 7.1 CLEANING THE MAINTENANCE UNIT (1) Unplug the machine's power cord from the electrical outlet. (2) Plug the power cord again. After you hear the head/carriage unit moving out of the home position for initialization, unplug the power cord again. The head/carriage unit will stop at the middle of the travel.
  • Page 205 CHAPTER MAINTENANCE MODE Confidential...
  • Page 206 CHAPTER 8 MAINTENANCE MODE This chapter describes the maintenance mode which is exclusively designed for the purpose of checks, settings and adjustments using the keys on the control panel. In the maintenance mode, you can update memory (EEPROM: electrically erasable programmable read-only memory) contents for optimizing the drive conditions of the head/carriage unit, paper feed roller or paper ejection roller (if they have been replaced) or for setting the CIS scanner area, for example.
  • Page 207 8.5.19 Display of the Equipment's Log (Function code 80) ........8-39 8.5.20 Equipment Error Code Indication (Function code 82)........8-40 8.5.21 Output of Transmission Log to the Telephone Line (Function code 87)...8-40 8.5.22 Cancellation of the Pin TX Lock Mode (Not applicable to U.S.A. models) ..8-41 Confidential...
  • Page 208: Embedded And Full Maintenance Programs

    8.1 EMBEDDED AND FULL MAINTENANCE PROGRAMS [ 1 ] Outline The maintenance program embedded in some models (e.g., MFC3240C/FAX1840C for U.S.A./Canadian models) is a part of the full maintenance program as shown in the table below. If you need to use functions not supported by the embedded maintenance program (e.g., 09, 12, 54, ...), temporarily load the full maintenance program (LZ****.upd) via the work PC to the flash ROM of the machine to be repaired.
  • Page 209 (6) Run "FILEDG32.exe" in the folder created. The Filedrgs window appears as shown below. (7) Drag and drop the full maintenance program icon onto the BHL2-Maintenance Printer icon in the Filedrgs window shown above. When the work PC starts loading the full maintenance program to the flash ROM of the machine, the machine beeps intermittently.
  • Page 210: Entry Into The Maintenance Mode

    8.2 ENTRY INTO THE MAINTENANCE MODE Press the Menu/Set and Black Start (Mono Start) keys. Next press the key four times to make the machine enter the maintenance mode. TIP: Models equipped with numerical keypads can enter the maintenance mode in the same way as conventional models;...
  • Page 211: List Of Maintenance-Mode Functions

    8.3 LIST OF MAINTENANCE-MODE FUNCTIONS Maintenance-mode Functions Function Reference Function Code Section (Page) EEPROM Parameter Initialization 8.5.1 (8-7) Printout of Scanning Compensation Data 8.5.2 (8-8) Test Pattern 8.5.3 (8-10) Firmware Switch Setting 8.5.4 (8-12) Printout of Firmware Switch Data 8.5.4 (8-14) Operational Check of LCD 8.5.5 (8-15) Operational Check of Control Panel PCB...
  • Page 212: User-Access To The Maintenance Mode

    8.4 USER-ACCESS TO THE MAINTENANCE MODE Basically, the maintenance-mode functions listed on the previous page should be accessed by service personnel only. However, you can allow end users to access some of these under the guidance of service personnel (e.g., by telephone). The user-accessible functions (codes 10, 11, 12, 53, 66, 76, 80, 82, 87, and 91) are shaded in the table given on the previous page.
  • Page 213 FAX1940CN/1840C/1835C Menu/Set key keys Stop/Exit key Black Start (Mono Start) key Confidential...
  • Page 214: Detailed Description Of Maintenance-Mode Functions

    8.5 DETAILED DESCRIPTION OF MAINTENANCE-MODE FUNCTIONS 8.5.1 EEPROM Parameter Initialization (Function code 01, 91) n Function The machine initializes the parameters, user switches, and firmware switches registered in the EEPROM, to the initial values. Entering the function code 01 initializes almost all of the EEPROM areas, but entering 91 does not initialize some areas, as listed below.
  • Page 215: Printout Of Scanning Compensation Data (Function Code 05)

    8.5.2 Printout of Scanning Compensation Data (Function code 05) Function code 05 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 05 in these models, you need to temporarily load the full maintenance program onto the flash ROM. Refer to Section 8.1.
  • Page 216 Scanning Compensation Data List Confidential...
  • Page 217 8.5.3 Test Pattern (Function code 09) Function code 09 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 09 in these models, you need to temporarily load the full maintenance program onto the flash ROM. Refer to Section 8.1.
  • Page 218: Test Pattern (Function Code 09)

    Check that the dotted line forming the four color blocks are all visible with no gaps. If OK select (Yes) at the control panel. If gaps are visible select (No) at the control panel to start the cleaning process and follow the prompts at the LCD. Test Pattern Confidential 8-11...
  • Page 219: Firmware Switch Setting And Printout (Function Codes 10 And 11)

    8.5.4 Firmware Switch Setting and Printout (Function codes 10 and 11) [ A ] Firmware switch setting n Function The machine incorporates the following firmware switch functions which can be activated with the procedures using the control panel keys. The firmware switches have been set at the factory in conformity to the communications standards and codes of each country.
  • Page 220 Firmware Switches (WSW01 through WSW51) Continued WSW No. Function WSW34 Function setting 12 WSW35 Function setting 13 WSW36 Function setting 14 WSW37 Function setting 15 WSW38 V.34 transmission settings WSW39 V.34 transmission speed WSW40 V.34 modem settings WSW41 ON-duration of the scanning light source WSW42 Internet mail settings WSW43...
  • Page 221 [ B ] Printout of firmware switch data n Function The machine prints out the setting items and contents specified by the firmware switches. n Operating Procedure (1) Press the 1 key twice in the initial stage of the maintenance mode. The "PRINTING"...
  • Page 222: Operational Check Of Lcd (Function Code 12)

    8.5.5 Operational Check of LCD (Function code 12) n Function This function allows you to check whether the LCD on the control panel works normally. n Operating Procedure Checking the display state of the LCD: (1) Press the 1 and 2 keys in this order in the initial stage of the maintenance mode.
  • Page 223: Operational Check Of Control Panel Pcb (Function Code 13)

    8.5.6 Operational Check of Control Panel PCB (Function code 13) n Function This function allows you to check the control panel PCB for normal operation. n Operating Procedure (1) Press the 1 and 3 keys in this order in the initial stage of the maintenance mode. The "00 "...
  • Page 224 FAX1940CN/1840C/1835C Key Entry Order (2) Confidential 8-17...
  • Page 225: Sensor Operational Check (Function Code 32)

    8.5.7 Sensor Operational Check (Function code 32) n Function This function allows you to check the following: - Document front sensor - Document rear sensor - Cover open sensor - Registration sensor - Purge cam switch - Black ink cartridge sensor - Yellow ink cartridge sensor - Cyan ink cartridge sensor - Magenta ink cartridge sensor...
  • Page 226 If the sensing status are as listed below, the LCD will show "DFDRCVRS P1 " and "IKIYICIMVTHKLK ," which can be switched by pressing the Black Start (Mono Start) key. Given below is the relationship between the LCD indication, sensor name and sensor status. Sensors Sensing status Document front sensor...
  • Page 227: Transfer Of Received Fax Data And/Or Equipment's Log (Function Code 53)

    8.5.8 Transfer of Received FAX Data and/or Equipment's Log (Function code 53) n Function This function transfers received FAX data to another machine. It is useful when the machine cannot print received data due to the printing mechanism defective. NOTE: The number of files that can be transferred at a time is 99. To transfer 100 files or more, carry out the following procedure more than one time.
  • Page 228 Cover page sample Job number Total number of pages to be transferred Station ID registered in the sender equipment FAX number of the sender equipment Telephone number of the sender equipment Transfer start date Model code Boot ROM info ROM info Serial number End page sample Job number...
  • Page 229: Fine Adjustment Of Scanning Start/End Position (Function Code 54)

    8.5.9 Fine Adjustment of Scanning Start/End Position (Function code 54) Function code 54 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 54 in these models, you need to temporarily load the full maintenance program onto the flash ROM. Refer to Section 8.1.
  • Page 230: Acquisition Of White Level Data And Cis Scanner Area Setting (Function Code 55)

    8.5.10 Acquisition of White Level Data and CIS Scanner Area Setting (Function code 55) n Function This function allows the machine to obtain white level data for the CIS scanner and save it together with the CIS scanner area into the EEPROM on the main PCB. n Operating Procedure (1) Press the 5 key twice in the initial stage of the maintenance mode.
  • Page 231: Updating Of Paper Feeding Correction Value (Function Code 58)

    8.5.11 Updating of Paper Feeding Correction Value (Function code 58) Function code 58 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 58 in these models, you need to temporarily load the full maintenance program onto the flash ROM. Refer to Section 8.1.
  • Page 232 (5) Press the 5 and 8 keys on the machine. The "1.PF 2.EXIT" appears on the LCD. (6) To select the paper feed roller adjustment, press the 1 key. The "PF ADJ NO. +0" appears on the LCD. (7) Check the PF adjust check patterns ("A" on the next page) and select the one that is the least uneven print.
  • Page 233 "A" Þ "B" Þ Paper Feeding Check Pattern for the Paper Feed Roller and Paper Ejection Roller Confidential 8-26...
  • Page 234: Travel Check Of The Head/Carriage Unit, Initial Setup Mode, And Ink Absorber Count (Function Code 63)

    8.5.12 Travel Check of the Head/Carriage Unit, Initial Setup Mode, and Ink Absorber Count (Function code 63) n Function This procedure has the following three functions: - Moving the head/carriage unit to the head replacement position (Function code 63 + *). - Enabling or disabling the initial setup mode when the power is applied at the next time (Function code 63 + 1 or +3).
  • Page 235: Alignment Of Vertical Print Lines In Monochrome (Function Code 65)

    8.5.13 Alignment of Vertical Print Lines in Monochrome (Function code 65) Function code 65 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 65 in these models, you need to temporarily load the full maintenance program onto the flash ROM.
  • Page 236 1st sheet 2nd sheet Vertical Alignment Check Patterns Confidential 8-29...
  • Page 237: Margin Adjustment In Near-Edge Printing (Function Code 66)

    8.5.14 Margin Adjustment in Near-edge Printing (Function code 66) n Function This function allows you to adjust the left and right margins for near-edge printing. You print out a set of margin check patterns, measure the margins, and enter the correction values. n Operating Procedure (1) Switch on your PC.
  • Page 238 (7) If either margin is out of the specified range, press the 6 key twice on the machine. The "MEDIA SENSOR ADJ" appears again. (8) To make the machine ready for data entry, press the * key. (9) Enter the measured value (in units of 0.1 mm) multiplied by 10. (Example) Left: 10, Right: 13 In this example, press 1, 0, Menu/Set, 1, 3, and Menu/Set keys.
  • Page 239 Margin Check Pattern Confidential 8-32...
  • Page 240: Updating Of Property Data (Function Code 68)

    8.5.15 Updating of Property Data (Function code 68) n Function To keep the print quality, the controller optimizes the drive conditions of individual head/carriage units according to the property data. For instance, the controller optimizes the head drive strength, ink jet-out timing and other drive conditions according to the electromechanical properties unique to individual head/carriage units and ambient temperature.
  • Page 241: Initial Adjustment Of Pwm Value (Aging Of The Head/Carriage Unit) (Function Code 69)

    8.5.16 Initial Adjustment of PWM Value (Aging of the Head/Carriage Unit) (Function code 69) Function code 69 is not supported in the maintenance program embedded in the flash ROM of the MFC3240C/FAX1840C U.S.A./Canadian models. To use Function code 69 in these models, you need to temporarily load the full maintenance program onto the flash ROM.
  • Page 242: Eeprom Customizing (Function Code 74)

    Function This function allows you to customize the EEPROM according to language, function settings, and firmware switch settings. Customizing codes come with the firmware data provided by Brother Industries. NOTE: If you replace the main PCB, be sure to carry out this procedure.
  • Page 243: Purging Operation (Function Code 76)

    8.5.18 Purging Operation (Function code 76) n Function The machine can carry out several types of purging operations--normal purge, power purge, initial purge, reset purge, engine setup purge, cartridge replacement purge, ink drain purge, and initial liquid substitute purge. This function allows you to select the desired purge type and carry it out. TIP: The purge types and their details are described on the next page.
  • Page 244 Keys to trigger the Purge Counts purge, to be followed by Black Purge Types Description Ink Used (See Note on Start (Mono Start) the next page.) Normal purge This purge operation removes Black: 0.3 cc Black: 15 1 key dried ink sticking to the head Color: 0.15 cc Color: 22 nozzles.
  • Page 245 (Note) This machine counts all purge operations performed since produced in order to prevent the ink absorber box from overflowing with drained ink. An initial purge, for example, advances the counter by 187 + 420 = 607. When the counter approaches 10200, "MACHINE ERROR 46" appears, and further purge operations are prohibited.
  • Page 246: Display Of The Equipment's Log (Function Code 80)

    8.5.19 Display of the Equipment's Log (Function code 80) n Function The machine can display its log information on the LCD. This procedure allows you to reset the purge count. It is necessary to reset the purge count when the ink absorber box is replaced with a new one without replacing the main PCB.
  • Page 247: Equipment Error Code Indication (Function Code 82)

    8.5.20 Equipment Error Code Indication (Function code 82) n Function This function displays an error code of the last error on the LCD. n Operating Procedure (1) Press the 8 and 2 keys in this order in the initial stage of the maintenance mode. The LCD shows the "MACHINE ERROR X X."...
  • Page 248: Cancellation Of The Pin Tx Lock Mode (Not Applicable To U.s.a. Models)

    8.5.22 Cancellation of the Pin TX Lock Mode (Not applicable to U.S.A. models) n Function This procedure can cancel the Pin TX lock mode. Use this procedure if the user forgets his/her password entered when setting the Pin TX lock mode so as not to exit from the mode. NOTE: Carrying out this procedure will lose passwords previously entered but retain FAX messages received in the Pin TX lock mode.
  • Page 249 CHAPTER ERROR INDICATION AND TROUBLESHOOTING Confidential...
  • Page 250 CHAPTER 9 ERROR INDICATION AND TROUBLESHOOTING This chapter details error messages and codes that the incorporated self-diagnostic functions display if any error or malfunction occurs. If any error message appears, refer to this chapter to find which components should be checked or replaced. The latter half of this chapter provides sample problems that could occur in the main sections of the machine and related troubleshooting procedures.
  • Page 251 9.2.6 Possible component defects and resulting problems........9-40 [ 1 ] ADF mechanism..................9-40 [ 2 ] Scanner mechanism................9-41 [ 3 ] Head/carriage unit drive and purge mechanisms ........9-42 [ 4 ] Print head mechanism................9-43 [ 5 ] ASF mechanism..................9-44 [ 6 ] Paper feeding mechanism..............9-44 [ 7 ] Speaker....................9-44...
  • Page 252: Error Indication

    9.1 ERROR INDICATION To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors and communications errors. For the communications errors, the machine also prints out the transmission verification report and the communications list.
  • Page 253 Confidential...
  • Page 254 Confidential...
  • Page 255: 2 ] Error Codes Contained In "Machine Error X X" Messages

    [ 2 ] Error codes contained in "MACHINE ERROR X X" messages If the LCD shows the "UNABLE TO PRINT" message, you can display the detailed error code following the MACHINE ERROR by using maintenance-mode function code 82 described in Chapter 8, Section 8.5.20.
  • Page 256 Error Code Symptom Probable Cause Solution (Hex) Not used. The head drive voltage has Piezoelectric (PZT) Replace the head/carriage dropped from the high to ceramic actuator unit. low level in an abnormally defective (Cracks or rare short period. short) The head drive voltage has Piezoelectric (PZT) Replace the head/carriage not dropped from the high...
  • Page 257 Error Code Symptom Probable Cause Solution (Hex) The head drive voltage has Head flat cables and Correct those flat cables. not risen to the specified carriage-head flat cable level. not connected correctly Main PCB defective Replace the main PCB. Power supply PCB Replace the power defective supply PCB.
  • Page 258 Error Code Symptom Probable Cause Solution (Hex) After a purging operation, Head cap unit, head Set these parts back into the head/carriage unit will wiper or other parts on place. not return to the home the maintenance unit If any part on the position (capping interfering with the maintenance unit does...
  • Page 259 Error Code Symptom Probable Cause Solution (Hex) 5D-5F Not used. Paper width sensor (media Paper width sensor Replace the carriage sensor) error. broken PCB ASSY. Head flat cables or Replace the carriage carriage-head flat cable PCB ASSY. broken Main PCB defective Replace the main PCB.
  • Page 260 Error Code Symptom Probable Cause Solution (Hex) Recording paper jam. Foreign materials in the Remove foreign (The paper width sensor paper path materials. stays ON even after The paper ejection Replace the paper completion of paper roller does not rotate ejection roller.
  • Page 261 Error Code Symptom Probable Cause Solution (Hex) Recording paper jam. The paper ejection Replace the paper (The registration sensor roller does not rotate ejection roller. stays ON after completion correctly (Engine unit) of paper ejection Foreign materials in the Remove foreign operation.) paper path.
  • Page 262 Error Code Symptom Probable Cause Solution (Hex) Recording paper jam. Recording paper not Instruct the user to load (Even after paper pulling-in loaded correctly the recording paper operation, the registration correctly. sensor is still OFF.) Registration sensor Replace the registration broken sensor.
  • Page 263 Error Code Symptom Probable Cause Solution (Hex) Abnormal load applied Replace the PF-related The paper feed motor does to the paper feed roller gear(s). not rotate. PF-related gear(s) broken PF encoder disk stained Replace the PF encoder or scratched disk. PF encoder sensor Replace the PF sensor defective...
  • Page 264 Error Code Symptom Probable Cause Solution (Hex) Max. speed error in the Abnormal load applied Check the PF roller gear paper feed motor. to the paper feed roller and its related gears. (Not used.) PF encoder disk stained Replace the PF encoder or scratched disk.
  • Page 265 Error Code Symptom Probable Cause Solution (Hex) 50% or more faulty of CIS flat cable not Correct the connection. white level data. connected properly (Not used.) CIS defective Replace the CIS unit. Main PCB defective Replace the main PCB. FAX scanning failure (1st CIS defective Replace the CIS unit or time)
  • Page 266 Error Code Symptom Probable Cause Solution (Hex) Gain control data level CIS defective Replace the CIS unit. error for scanning. Main PCB defective Replace the main PCB. (Not used.) Scan area left edge CIS defective Replace the CIS unit. detection error. White-level reference Replace the document (Not used.)
  • Page 267 Error Code Symptom Probable Cause Solution (Hex) Not used. Black level data error. CIS defective Replace the CIS unit. Main PCB defective Replace the main PCB. Scan starting edge CIS defective Replace the CIS unit. detection error. CIS flat cable broken Correct the cable or not connected connection.
  • Page 268 Error Code Symptom Probable Cause Solution (Hex) Not used. Document removed at Document front sensor Correct the surrounding phase B. actuator caught on the parts on which the surrounding parts actuator caught. Main PCB defective Replace the main PCB. EB-ED Not used.
  • Page 269: Communications Errors

    9.1.2 Communications Errors If a communications error occurs, the machine: emits an audible alarm (intermittent beeping) for approximately 4 seconds, displays the corresponding error message, and prints out the transmission verification report if the machine is in sending operation. Confidential 9-18...
  • Page 270 n Definition of Error Codes on the Communications List (1) Calling Code 1 Code 2 Causes Wrong number called. No dial tone detected before start of dialing. Busy tone detected before dialing. 2nd dial tone not detected. No loop current detected.* Busy tone detected after dialing or called.
  • Page 271 (3) Compatibility [checking the NSF and DIS] Code 1 Code 2 Causes Remote terminal only with V.29 capability in 2400 or 4800 bps transmission. Remote terminal not ready for polling. Remote terminal not equipped with password function or its password switch OFF. Remote terminal not equipped with or not ready for confidential mailbox function.
  • Page 272 (4) Instructions received from the remote terminal [checking the NSC, DTC, NSS, and DCS] Code 1 Code 2 Causes Illegal coding system requested. Illegal recording width requested. ECM requested although not allowed. Polled while not ready. No document to send when polled. Nation code or manufacturer code not coincident.
  • Page 273 (6) ID checking Code 1 Code 2 Causes Password plus "lower 4 digits of telephone number" not coincident. Password not coincident. Polling ID not coincident. (7) DCN reception Code 1 Code 2 Causes DCN received. (8) TCF transmission/reception Code 1 Code 2 Causes Fallback impossible.
  • Page 274 (9) Signal isolation Code 1 Code 2 Causes Unable to detect video signals and commands within 6 seconds after CFR is transmitted. Received PPS containing invalid page count or block count. (10) Video signal reception Code 1 Code 2 Causes Error correction sequence not terminated even at the final transmission speed for fallback.
  • Page 275 (11) General communications-related Code 1 Code 2 Causes Unable to receive the next-page data. Unable to receive polling even during turn-around transmission due to call reservation. PC interface error. Communication canceled by pressing the STOP key before establishment of FAX communication*. Communication canceled by pressing the STOP key after establishment of FAX communication*.
  • Page 276: Troubleshooting

    9.2 TROUBLESHOOTING 9.2.1 Introduction This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with the machine. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems.
  • Page 277 Recording paper Check that: (1) A recommended type of recording paper is used. (2) The recording paper is not dampened. Ink cartridges (1) Check that all of four ink cartridges are loaded. Head/carriage unit (1) Check that the carriage-head flat cable is connected to the carriage PCB. (2) Repeat the head purging operation several times.
  • Page 278: Troubleshooting Based On Problem Type

    9.2.4 Troubleshooting based on problem type [ 1 ] Control panel problems Problem Check: (1) LCD shows nothing. • Panel-main harness • Control panel PCB • Power supply PCB • Main PCB (2) Control panel inoperative. • Panel-main harness • Control panel PCB •...
  • Page 279: 3 ] Communications Problems

    [ 3 ] Communications problems Problem Check: (1) No tone is transmitted. • Main PCB • MJ PCB [ 4 ] Paper/document feeding problems Problem Check: (1) The "Enter Fax No." message • Sensors by using maintenance-mode function code 32. (Refer does not appear although Chapter 8, Section 8.5.7.)
  • Page 280: 5 ] Print-Image Problems

    [ 5 ] Print-image problems If there is any problem with any image received or sent, first make a copy of it using the machine. If the copied image is normal, the cause of the problem may be the remote terminal; if it is abnormal, proceed with the following checks: Examples of Defective Images Completely blank...
  • Page 281 Problem Action to be taken (1) Completely blank At the scanner Check that the document is placed facing in the correct direction. Is the document placed face down? Check the following components: - CIS flat cable - Main PCB - CIS unit (2) Random color At the printer •...
  • Page 282 Problem Action to be taken (4) Light At the scanner Check the following components: - CIS unit - Main PCB At the printer Check the following components: - Ink cartridges - Head/carriage unit - Main PCB - Power supply PCB - Head property info (to be installed to the main PCB from the connected PC.
  • Page 283 Problem Action to be taken (7) Ink splash Printer • Perform the head purging operation several times to remove dust or air bubbles from its nozzles. • Check the ink cartridges. Any of them has run out of ink or the ink viscosity has been increased, so replace it.
  • Page 284 Problem Action to be taken (10) White horizontal streaks • Perform the head purging operation several times to remove dust or air bubbles from its nozzles. • Replace the head/carriage unit. • Check the paper feed-related rollers. • Perform the print head skew compensation with the head screw adjuster knob.
  • Page 285: 6 ] Pc-Driven Printing Problems

    [ 6 ] PC-driven printing problems Problem Action to be taken (1) PC-driven printing is • Interface with the host computer impossible. • PC interface cable • Main PCB • USB interface [ 7 ] Memory card driven printing (SmartMedia, Compact Flash, Memory Stick, SD card, or XD) Trouble Action to be taken (1) No image data can be read.
  • Page 286: 8 ] Others

    [ 8 ] Others Trouble Action to be taken Check the following components: (1) When the power is turned on (when the power cord is - CIS flat cable plugged into an outlet), the - Top cover - Main PCB scanner makes a grating noise.
  • Page 287: Problems Encountered Frequently In The Past

    9.2.5 Problems encountered frequently in the past This section lists the four problems most frequently encountered during on-site service in the past. - Paper jams - Error message "MACHINE ERROR 41" - Ink-related problems - Auto document feeder (ADF) failure [ 1 ] Paper jams A paper jam may occur not only due to machine malfunction but also to the user's actions.
  • Page 288: 2 ] "Machine Error 41" Error Message

    [ 2 ] "MACHINE ERROR 41" error message The error message "MACHINE ERROR 41" appears if the head drive voltage drops from the high to low level in an abnormally short period. The source of the problem is either the head/carriage unit or power supply PCB.
  • Page 289: 4 ] Auto Document Feeder (Adf) Malfunction

    Problems due to machine malfunction Check Possible causes Problems that may result Head/carriage unit Dot missing occurs on the - Air bubbles, high viscosity ink, or printout. foreign materials have found their way into the head/carriage unit. The machine will not be able to - Head flat cables are broken.
  • Page 290 Problems due to machine malfunction Check Possible causes Problems that may result Main PCB The motor driver IC is defective. Documents will not be able to be drawn in. The spring plate of the ADF parts Documents will stop halfway are deformed.
  • Page 291: Possible Component Defects And Resulting Problems

    9.2.6 Possible component defects and resulting problems This section lists possible component defects and what happens due to them. It also describes what happens if the necessary adjustments or data settings into the memories is not made. [ 1 ] ADF mechanism Defective component Result Error codes...
  • Page 292: 2 ] Scanner Mechanism

    [ 2 ] Scanner mechanism Defective component Result Error codes CIS unit - Any of the following images may appear on the B9, BB, printout of sent, copied, or scanned data: - When the power is turned on, abnormal noises will be heard from the machine.
  • Page 293: 3 ] Head/Carriage Unit Drive And Purge Mechanisms

    [ 3 ] Head/carriage unit drive and purge mechanisms Defective component Result Error codes - Any of the following images may appear on the Head/carriage unit printout of sent, copied, or scanned data: - The head/carriage unit will not be able to travel Carriage motor 30, 31, 32, normally.
  • Page 294: 4 ] Print Head Mechanism

    Defective component Result Error codes - Any of the following images may appear on the Maintenance unit printout of sent, copied, or scanned data: Head caps or wiper - The purge pump will not draw out ink from the head Purge pump nozzles.
  • Page 295: 5 ] Asf Mechanism

    [ 5 ] ASF mechanism Defective component Result Error codes Bank ASSY - Two or more sheets of paper will be fed at once. 82, 83, 88 (shown on page 9-36) - Paper will jam. [ 6 ] Paper feeding mechanism Defective component Result Error codes...
  • Page 296: 8 ] Control Panel

    [ 8 ] Control panel Defective component Result Error codes Rubber keypad - Keys will not work. Control panel PCB - The LCD will show nothing. - Keys will not work. [ 9 ] PCBs Defective component Result Error codes - No faxes will be able to be sent.
  • Page 297: 10 ] Adjustments/Data In The Memories

    [ 10 ] Adjustments/data in the memories Adjustment/data Error setting not Result Refer to: codes performed Proper customizing - The machine will not work correctly - Chapter 8, code (in the at the shipping destination. Section 8.5.17 EEPROM) - Appendix 3 ID code - The machine will not be able to be - Chapter 6,...
  • Page 298 Adjustment/data Error setting not Result Refer to: codes performed Alignment of - The following image may appear on - Chapter 6, vertical print lines the printout of sent, copied, or Section 6.2, [ 6 ] scanned data: - Chapter 8, Section 8.5.13 Confidential 9-47...
  • Page 299 MFC3340CN/3240C FAX1940CN/1840C/1835C Appendix 1. Serial Numbering System This appendix shows the location of serial number labels put on some parts and lists the coding information pertaining to the serial numbers. Confidential...
  • Page 300 SERIAL NUMBERING SYSTEM Individual machines have a serial number label for the machine itself and a property label for the head/carriage unit. Individual ink cartridges also have a serial number label. This section lists the coding information for those serial numbers and property codes. (1) Serial number label for the machine itself Product item code Serial number...
  • Page 301 (2) Head property label Property label for the head/carriage unit Head property code Production lot number Serial number (6-digit) Production year (Example) 4 : 2004 5 : 2005 Production month January July February August March September April October November December June Location ead property label...
  • Page 302 (3) Serial number label for ink cartridges Product code Barcode Line ID code Production year (Example) 04 : 2004 05 : 2005 Production date (Example) 11 : 11th 20 : 20th Production month January July February August March September April October November December...
  • Page 303 MFC3340CN/3240C FAX1940CN/1840C/1835C Appendix 2. Firmware Installation This appendix provides instructions on how to update firmware stored in the flash ROM on the main PCB or load firmware to a new main PCB from the host PC. No hardware replacement is required for updating. A2.1 Loading the Update Programs/Data to the Flash ROM........
  • Page 304 PCB and load update programs/data to a new PCB. Preparation You need to have the BHL2-Maintenance Printer driver and FILEDG32.exe (provided by Brother Industries) on hand. Save them in an arbitrary folder in your PC. Installing the BHL2-Maintenance Printer driver To identify terminals connected via USB interface, a PC requires the corresponding virtual USB devices to be implemented by driver/software.
  • Page 305 (6) The following screen appears, indicating the detection of new hardware device by the system. Click Next to proceed. (7) Select "Search for a suitable driver for my device (recommended)" and click Next. (8) Select "Specify a location" and click Next. Confidential App.
  • Page 306 (9) Select the folder where the copy of the BHL2-Maintenance Printer driver is located (or click Browse to specify it), then click OK. (This sample screen is captured on the Windows 2000 desktop.) (10) Click Next. (11) To proceed, click Yes. Confidential App.
  • Page 307 "Found New Hardware Wizard" screen in step (6) appears again. Click Cancel. NOTE: To check that the printer driver is successfully installed, click Start|Settings|Printers to call up the Printers window as shown below and confirm that the Brother BHL2-Maintenance Printer icon is displayed.
  • Page 308 Loading the update programs/data onto the flash ROM of the machine After replacing the main PCB with a new one After the installation procedure of the printer driver, proceed to the firmware loading operation. When the power is first applied to the machine equipped with a new main PCB, the machine automatically enters the maintenance mode.
  • Page 309 After replacing the main PCB with the one used for other machines After the installation procedure of the printer driver, proceed to the firmware loading operation. If the printer driver has been installed so that you start from loading firmware, unplug the power cord from the electrical outlet, and then plug it into an electrical outlet while holding down the 5 key.
  • Page 310 Note: Customizing codes customize firmware for individual models, enabling the common firmware to be used for various models. They come with the firmware data provided by Brother Industries.
  • Page 311: Operating Procedure

    EEPROM CUSTOMIZING CODES This function allows you to customize the EEPROM according to language, function settings, and firmware switch settings. n Operating Procedure (1) Press the Menu/Set and Black Start (Mono Start) keys. Next press the key four times to make the machine enter the maintenance mode.
  • Page 312 MFC3340CN/3240C FAX1940CN/1840C/1835C Appendix 4. Firmware Switches (WSW) This appendix describes the functions of the firmware switches, which can be divided into two groups: one is for customizing preferences designed for the shipping destination (as described in Appendix 3) and the other is for modifying preferences that match the machine to the environmental conditions.
  • Page 313 WSW No. Function Refer to: WSW01 Dial pulse setting App. 4-2 WSW02 Tone signal setting App. 4-3 WSW03 PABX mode setting App. 4-4 WSW04 TRANSFER facility setting App. 4-5 WSW05 1st dial tone and busy tone detection App. 4-6 WSW06 Pause key setting and 2nd dial tone detection App.
  • Page 314 WSW01 (Dial pulse setting) Selector Function Setting and Specifications No. 1 2 Dial pulse generation mode 10-N No. 3 4 60 ms Break time length in pulse dialing 67 ms 40 ms (for 16 PPS) 64 ms (at 106-ms intervals) No.
  • Page 315 Selector 7: Switching between pulse (DP) and tone (PB) dialing, by the function switch This selector determines whether or not the dialing mode can be switched between the pulse (DP) and tone (PB) dialing by using the function switch. Selector 8: Default dialing mode, pulse (DP) or tone (PB) dialing This selector sets the default dialing mode (pulse dialing or tone dialing) which can be changed by the function switch.
  • Page 316 WSW03 (PABX* mode setting) Selector Function Setting and Specifications CNG detection when sharing a modular wall socket with a 0: A 1: B telephone No. 2 3 4 0 0 0 : 50 ms 0 0 1 : 210 ms Detection time length of 0 1 0 : 500 ms...
  • Page 317 Selectors 6 and 7: Dial tone detection in PABX (Not used.) These selectors activate or deactivate the dial tone detection function which detects a dial tone when a line is connected to the PABX. Setting both of these selectors to "1" activates the dial tone detection function so that the machine starts dialing upon detection of a dial tone when a line is connected.
  • Page 318 Selector 4: Dual tone detection sensitivity in ICM recording Setting this selector to "1" increases the tone detection sensitivity in ICM recording. Selectors 5 and 6: Earth time length for earth function (Not used.) These selectors set the short-circuiting time length of the telephone line (La or Lb) to ground. This setting is effective only when the earth function is selected for the R key by using the function switch.
  • Page 319 Selectors 1 through 3: 1st dial tone detection These selectors activate or deactivate the 1st dial tone detection function which detects the 1st dial tone issued from the PSTN when a line is connected to the PSTN. Setting all of these selectors to "1" activates the dial tone detection function so that the machine starts dialing upon detection of a dial tone when a line is connected.
  • Page 320 WSW06 (Pause key setting and 2nd dial tone detection) Selector Function Setting and Specifications No. 1 2 3 0 0 0 : No pause 0 0 1 : 3.5 sec. WAIT 0 1 0 : 7 sec. WAIT 0 1 1 : 10.5 sec.
  • Page 321 Selectors 1 through 3: Pause key setting and 2nd dial tone detection Selectors No WAIT is inserted even if the Pause key is pressed. If you press the Pause key during dialing, the machine will insert WAIT as defined in the above table. If the Pause key is pressed repeatedly, the machine inserts the specified WAIT multiplied by the number of depressions.
  • Page 322 WSW07 (Dial tone setting 1) Selector Function Setting and Specifications No. 1 2 : Narrows by 10 Hz Dial tone frequency band control : Initial value : Widens by 10 Hz Line current detection 0: No 1: Yes (Not used.) No.
  • Page 323 WSW08 (Dial tone setting 2) Selector Function Setting and Specifications No. 1 2 3 0 0 0 : 50 ms 0 0 1 : 210 ms 0 1 0 : 500 ms 1st dial tone detection time 0 1 1 : 800 ms length 1 0 0 :...
  • Page 324 WSW09 (Protocol definition 1) Selector Function Setting and Specifications Frame length selection 256 octets 1: 64 octets Use of non-standard commands Allowed 1: Prohibited No. 3 4 times No. of retries 3 times 2 times 1 time T5 timer 0: 300 sec. 60 sec.
  • Page 325 WSW10 (Protocol definition 2) Selector Function Setting and Specifications Not used. Time length from transmission of the last dial digit to CML 0: 100 ms 1: 50 ms Time length from CML ON to 0: 2 sec. 1: 4 sec. CNG transmission Time length from CML ON to CED transmission (except for...
  • Page 326 WSW11 (Busy tone setting) Selector Function Setting and Specifications No. 1 : Narrows by 10 Hz Busy tone frequency band control : Initial value : Widens by 10 Hz 1: 250-750/250-750 ms 1: 400-600/400-600 ms ON/OFF time length ranges 1: 175-440/175-440 ms for busy tone (More than one setting 1: 100-1000 ms/17-660 ms...
  • Page 327 WSW12 (Signal detection condition setting) Selector Function Setting and Specifications No. 1 1500 ms Min. detection period required 500 ms for interpreting incoming calling signal (CI) as OFF 700 ms 900 ms No. 3 6 sec. Max. detection period for incoming calling signal (CI) 7 sec.
  • Page 328 WSW13 (Modem setting) Selector Function Setting and Specifications No. 1 0 km Cable equalizer 1.8 km 3.6 km 5.6 km No. 3 -43 dBm Reception level -47 dBm -49 dBm -51 dBm 0: 0 dB 1: 8 dB 0: 0 dB 1: 4 dB Modem attenuator 0: 0 dB...
  • Page 329 WSW14 (AUTO ANS facility setting) Selector Function Setting and Specifications No. 1 13 Hz Frequency band selection (lower 15 Hz limit) for incoming calling signal (CI) 23 Hz 20 Hz No. 3 30 Hz Frequency band selection (upper 55 Hz limit) for incoming calling signal (CI) 70 Hz : 200 Hz...
  • Page 330 WSW15 (REDIAL facility setting) Selector Function Setting and Specifications No. 1 5 minutes Redial interval 1 minute 2 minutes 3 minutes No. 3 16 times 1 times No. of redialings 2 times 3 times 15 times Not used. CRP option 0: Disable 1: Enable Selectors 1 through 6: Redial interval and No.
  • Page 331 WSW16 (Function setting 1) Selector Function Setting and Specifications Not used. ITU-T (CCITT) superfine 0: OFF 1: ON recommendation Not used. Max. document length 0: 400 cm 1: 90 cm limitation Stop key pressed during 0: Not functional 1: Functional reception Selector 2: ITU-T (CCITT) superfine recommendation...
  • Page 332 WSW17 (Function setting 2 Selector Function Setting and Specifications No. 1 No alarm Always valid Off-hook alarm Valid except when 'call reservation' is selected. Not used. Calendar clock type U.S.A. type 1: European type Not used. Non-ring reception 1: ON Not used.
  • Page 333 WSW18 (Function setting 3) Selector Function Setting and Specifications Not used. No. 2 40 sec. Detection enabled time for CNG 0 sec. (No detection) and no tone 5 sec. 80 sec. Not used. Registration of station ID Permitted Prohibited No. 7 No monitoring Up to phase B at the Tone sound monitoring...
  • Page 334 WSW19 (Transmission speed setting) Selector Function Setting and Specifications No. 1 First transmission speed choice No. 4 for fallback 2,400 bps 4,800 bps 7,200 bps 9,600 bps 12,000 bps Last transmission speed choice for fallback 14,400 bps V.34 mode 0: Permitted 1: Prohibited V.17 mode 0: Permitted...
  • Page 335 WSW20 (Overseas communications mode setting) Selector Function Setting and Specifications EP* tone prefix 0: OFF 1: ON Overseas communications mode 0: 2100 Hz 1: 1100 Hz (Reception) Overseas communications mode 0: OFF 1: Ignores DIS once. (Transmission) No. 4 100 ms Min.
  • Page 336 Selectors 8: Limitation on CNG detection If this selector is set to "1," the machine detects a CNG signal according to the condition preset by selectors 2 and 3 of WSW18 after a line is connected. If it is set to "0," the machine detects a CNG signal as long as the line is connected.
  • Page 337 WSW22 (ECM and call waiting caller ID) Selector Function Setting and Specifications ECM* in sending 0: ON 1: OFF ECM* in receiving 0: ON 1: OFF Call Waiting Caller ID 0: ON 1: OFF Not used. 0: 0% 1: 8% Acceptable TCF bit error rate (%) 0: 0% 1: 4%...
  • Page 338 WSW23 (Communications setting) Selector Function Setting and Specifications 0: From the head of a series of zeros Starting point of training check (TCF) 1: From any arbitrary point No. 2 Allowable training error rate 0.5% No. 4 Decoding error rate for transmission of RTN Not used.
  • Page 339 WSW24 (TAD setting 2) Selector Function Setting and Specifications 15 sec. 20 sec. Maximum OGM recording time 30 sec. 50 sec. 4 sec. Time length from CML ON to start of pseudo ring 3 sec. backtone transmission 2 sec. 1 sec. Attenuator for playback of 0 dB 8 dB...
  • Page 340 WSW25 (TAD setting 3) Selector Function Setting and Specifications Not used. No. 5 2 sec. 4 sec. 6 sec. Pause between paging number 8 sec. and PIN 10 sec. 12 sec. 14 sec. 16 sec. Not used. NOTE: Selectors 5 through 7 are applicable to the U.S.A. models only. Selectors 5 through 7: Pause between paging number and PIN These selectors set the pause time between a telephone number being paged and PIN (personal...
  • Page 341 WSW26 (Function setting 4) Selector Function Setting and Specifications Not used. Dialing during document reading into the temporary 0: Disable 1: Enable memory in in-memory message transmission No. of CNG cycles to be No. 4 detected (when the line is connected via the external telephone except in the external TAD mode or via the built-in telephone)
  • Page 342 WSW27 (Function setting 5) Selector Function Setting and Specifications Not used. Ringer OFF setting 0: Yes 1: No Automatic playback of OGM when 0: No 1: Yes switched to the TAD mode Detection of distinctive ringing pattern 0: Yes 1: No (Not used.) Recording quality 0: Normal...
  • Page 343 WSW28 (Function setting 6) Selector Function Setting and Specifications No. 1 2 3 0 0 0 0 dB 0 0 1 +1 dB 0 1 0 +2 dB Transmission level of DTMF 0 1 1 +3 dB high-band frequency signal 1 0 0 0 dB 1 0 1...
  • Page 344 WSW29 (Function setting 7) Selector Function Setting and Specifications No. 1 2 3 0 0 0 -47.0 dBm (A) 0 0 1 -48.5 dBm (B) Compression threshold level for 0 1 0 -50.0 dBm (C) voice signals inputted via the 0 1 1 -51.5 dBm (D) telephone line in the built-in...
  • Page 345 WSW30 (Function setting 8) Selector Function Setting and Specifications No. 1 2 3 0 0 0 -38.0 dBm (A) 0 0 1 -39.5 dBm (B) 0 1 0 -41.0 dBm (C) Dial tone/busy tone detection level during recording of ICM 0 1 1 -42.5 dBm (D) (Not used.)
  • Page 346 WSW31 (Function setting 9) Selector Function Setting and Specifications Not used. Default reduction rate for failure of automatic reduction 0: 100% 1: 70% during recording Not used. (Do not disturb this selector.) Minimum ON and OFF duration of ringer signals 0: 130 ms 1: 90 ms effective in distinctive ringing...
  • Page 347 WSW32 (Function setting 10) Selector Function Setting and Specifications Not used. No. 5 Standard Default resolution Fine Super fine Photo No. 7 Automatic Default contrast Super light Super dark Selectors 5 and 6: Default resolution These selectors set the default resolution which applies when the machine is turned on or completes a transaction.
  • Page 348 WSW33 (Function setting 11) Selector Function Setting and Specifications No. 1 2 3 0 0 0 : -42.5 dBm (A) 0 0 1 : -44.0 dBm (B) 0 1 0 : -45.5 dBm (C) Detection threshold level of "no 0 1 1 : -47.0 dBm (D) tone"...
  • Page 349 WSW34 (Function setting 12) Selector Function Setting and Specifications No. 1 0 sec. Erasing time length of ICM 1 sec. tone recorded preceding the 2 sec. tone detection starting point in 3 sec. the case of automatic line 4 sec. disconnection due to no voice 5 sec.
  • Page 350 WSW35 (Function setting 13) Selector Function Setting and Specifications No. 1 2 3 4 0 0 0 0 : No detection 0 0 0 1 : 1 sec. Max. detection period of dial tone/busy tone during recording of 0 0 1 0 : 2 sec.
  • Page 351 WSW36 (Function setting 14) Selector Function Setting and Specifications ECP mode* 0: ON (Not used.) Recovery from Inactive PC Interface 0: Disable Enable (Not used.) PC Power-off Recognition Time 0: Normal Long (Not used.) Not used. Escape from phase C 0: Yes No.
  • Page 352 Selectors 6 through 8: Extension of incoming calling signal (CI) frequency band specified by selectors 1 through 4 of WSW14 At the start of reception, if the machine detects the frequency of a CI signal specified by selectors 1 through 4 of WSW14, it starts the ringer sounding. However, the machine may fail to detect the CI signal normally due to noise superimposed at the time of reception.
  • Page 353 WSW38 (V.34 transmission settings) Selector Function Setting and Specifications No. 1 X : Automatic Setting of the equalizer : Fixed to 4 points : Fixed to 16 points Sending level of guard tone at phase 0: Normal - 7 db 1: Normal Stepping down the transmission 0: 2400 bps...
  • Page 354 WSW39 (V.34 transmission speed) Selector Function Setting and Specifications No. 1 No. 5 2400 bps 4800 bps 7200 bps First transmission speed choice for fallback 9600 bps 12000 bps 14400 bps 16800 bps 19200 bps 21600 bps 24000 bps 26400 bps 28800 bps Last transmission speed choice for fallback...
  • Page 355 WSW40 (V.34 modem settings) Selector Function Setting and Specifications Not used. Not masking Masking No. 3 3429 symbols/sec No. 4 3200 symbols/sec Masking of symbol rate(s) No. 5 3000 symbols/sec No. 6 2800 symbols/sec No. 7 Not used. No. 8 2400 symbols/sec NOTE: WSW40 takes effect only when the V.34 mode is permitted (WSW19, selector 7) in models supporting V.34 mode.
  • Page 356 Symbol rate Transmission speed Symbol rate Transmission speed Symbol rate Transmission speed (bps) (bps) (bps) 2400 2400 3000 4800 3429 4800 4800 7200 7200 7200 9600 9600 9600 12000 12000 12000 14400 14400 14400 16800 16800 16800 19200 19200 19200 21600 21600 21600...
  • Page 357 WSW41 (ON-duration of the scanning light source) Selector Function Setting and Specifications No. 1 2 3 0 0 0 16 hours 0 0 1 24 hours ON-duration of the scanning 0 1 0 12 hours light source at room 0 1 1 8 hours temperature 1 0 0...
  • Page 358 WSW42 (Internet mail settings) Selector Function Setting and Specifications Access to the incoming mail (POP3) server 0: Disable 1: Enable (Periodical or on-demand) Access to the outgoing mail 0: Disable 1: Enable (SMTP) server I-FAX relay 0: Disable 1: Enable Not used.
  • Page 359 WSW44 ( Speeding up scanning-1) Selector Function Setting and Specifications Not used. No. 6 7 8 0 0 0 : Obtained compensation data ineffective 0 0 1 : 1 min. Effective time length of the white level compensation data 0 1 0 : 3 min.
  • Page 360 WSW45 ( Speeding up scanning-2) Selector Function Setting and Specifications No. 1 2 3 0 0 0 : No automatic drawing-in 0 0 1 : 1 sec. Delay time from when 0 1 0 : 2 sec. documents are set until the 0 1 1 : 3 sec.
  • Page 361 WSW46 (Monitor of power ON/OFF state and parallel port kept at high) Selector Function Setting and Specifications No. 1 2 0 0 : Disable Monitoring the PC ON/OFF 0 1 : Monitor SELECT IN state 1 0 : Monitor STROBE (Not used.) 1 1 : Monitor both SELECT IN and...
  • Page 362 WSW47 (Switching between high- and full-speed USB) Selector Function Setting and Specifications Handling paper at the occurrence of a paper feed 0: Eject paper w/o print 1: Print on the current timing error paper (Not used.) Not used. No. 3 4 Delay of FAX line 0 0 : 200 ms disconnection when switching to...
  • Page 363 WSW48 (USB setup latency) Selector Function Setting and Specifications Not used. No. 6 7 8 0 0 0 : Default period 0 0 1 : Shorter 1 0 1 0 : Longer 1 0 1 1 : Longer 2 USB setup latency 1 0 0 : Longer 3 1 0 1 : Longer 4 1 0 0 : Shorter 2...
  • Page 364 WSW50 (SDAA settings) Selector Function Setting and Specifications No. 1 2 Percentage voltage for 0 0 : 80% interpreting the external telephone as being hooked up 0 1 : 90% (based on the network's standard 1 0 : 70% voltage) 1 1 : No detection Apply the initial value specified by local DC mask curve table to be...
  • Page 365 WSW51 (Function setting 16) Selector Function Setting and Specifications Output of communications error 0: Enable 1: Disable report when transmission verification report is disabled CR motor control for reducing 0: Activate 1: Deactivate torque fluctuation Not used. Switching from ink near-empty to 0: Yes 1: No ink empty when opening the scanner...
  • Page 366 MFC3340CN/3240C FAX1940CN/1840C/1835C Appendix 5. Wiring Diagram This appendix provides the wiring diagram that helps you understand the connections between PCBs. Confidential...
  • Page 367 Head PCB Ink cartridge PCB Maintenance Carriage PCB unit CN18-2 CN1-2 LINE CN16-2 +30V +30V CN3-1 RDPS MJ PCB CN15-5 MFC3340CN Media 1 CN2-1 SM/xD /MS/SD TELOFF CHRG GIJI Media 2 CN17-2 VOUT2 Speaker VOUT1 Main PCB FAX1940CN/1840C CN9-6 CN1-6 CN22 LEDPWR LEDPWR...
  • Page 368 MFC3340CN/3240C FAX1940CN/1840C/1835C Appendix 6. Circuit Diagrams This appendix provides the circuit diagrams of the MJ PCB and power supply PCB. A. MJ PCB (U.S.A., Canadian and Asian models) MJ PCB (European models) B. Power supply PCB (U.S.A. and Canadian models) Power supply PCB (European and Asian models) Confidential...
  • Page 369 A. MJ PCB (U.S.A., Canadian and Asian models) MAIN Line SDAA L1 DRL-0033PF DRL-0033PF R41-4910-C DL-6503C B2B-PH-K-E 1 La 2 Lb C682 C153 KU10S31N DL-6503C C473 C153 C102 DL-6503C TLP629 A5X-G-24E MJ-62J-RD315 ATXD204(TXD2-24V) +30V 1SS120 2 EXT 1 +30V +30V B2B-PH-K-K 2 S0V 1 POL...
  • Page 370 A. MJ PCB (European models) MAIN Line SDAA L1 DRL-0033PF DRL-0033PF R41-4910-C DL-6503C B2B-PH-K-E 1 La 2 Lb C682 C153 KU10S31N C473 C153 DL-6503C C102 DL-6503C TLP629 A5X-G-24E MJ-62J-RD315 ATXD204(TXD2-24V) +30V 1SS120 2 EXT 1 +30V +30V B2B-PH-K-K 2 S0V 1 POL B2B-PH-K-Y to Main PCB...
  • Page 371 B. Power Supply PCB (U.S.A. and Canadian models) Confidential...
  • Page 372 B. Power Supply PCB (European and Asian models) Confidential...
  • Page 373 When installing the printer driver, the installer logs events that occur during the installation process in the event log file. This appendix views a sample of the event log file. Selecting Start | Program | Brother | MFL-Pro Suite model name | Installation Diagnostics reads out the event log file. Confidential...
  • Page 374 [00325217] 040000 INF: INIDATA LPTID = LPTENUM\BrotherMFC-5840CN85F4 *11 USB connection also requires LPTID [00325217] 040000 INF: INIDATA PRTNAME = Brother MFC-5840CN USB Printer *12 Printer Driver Name [00325217] 040000 INF: INIDATA SCNNAME = Brother MFC-5840CN USB *13 Scanner Driver Name...
  • Page 375 [00325217] 040000 INF: ----- Printer Driver Check Start ----- [00325217] 040000 INF: PARAM MODEL NAME MFC-5840CN *19 Installation Check Detail [00325217] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5840CN USB Printer *20 Printer Driver Installation Check [00325217] 040000 INF: PARAM INTERFACE [00325217] 040000 INF: PARAM PRINTER ID...
  • Page 376 [00328181] 040000 INF: ----- Printer Connect Check Start ----- [00328181] 040000 INF: PARAM MODEL NAME MFC-5840CN [00328181] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5840CN USB Printer [00328181] 040000 INF: PARAM INTERFACE *35 Printer Driver Communication Check [00328181] 040000 INF: PARAM PRINTER ID 7&19fa3abd&0&USB006...
  • Page 377 [00334049] 040000 INF: Port1: Dev2 = Brother MFC-5840CN USB (A connected device can be indicated including other company's products) [00334049] 040000 INF: Port1: Dev3 = Brother MFC-5840CN USB Remote Setup Port (COM5) *52 If another device is connected to USB Port2, it is also indicated.
  • Page 378 [00341109] 040000 INF: ----- Process Information Start ----- [00341109] 010000 ERR: Process1= [00341109] 010000 ERR: Process2= [00341109] 010000 ERR: Process3=\SystemRoot\System32\smss.exe [00341109] 010000 ERR: Process4= [00341109] 010000 ERR: Process5=\??\C:\WINNT\system32\winlogon.exe [00341109] 010000 ERR: Process6=C:\WINNT\system32\services.exe [00341109] 010000 ERR: Process7=C:\WINNT\system32\lsass.exe [00341109] 010000 ERR: Process8=C:\WINNT\system32\svchost.exe *56 Process Information which is running [00341109] 010000 ERR: Process9=C:\WINNT\system32\spoolsv.exe ! If you failed to install and virus checker was running, displace it.
  • Page 379 [00220787] 040000 INF: INIDATA LPTID = LPTENUM\BrotherMFC-5840CN85F4 *11 USB connection also requires LPTID [00220787] 040000 INF: INIDATA PRTNAME = Brother MFC-5840CN USB Printer *12 Printer Driver Name [00220787] 040000 INF: INIDATA SCNNAME = Brother MFC-5840CN USB *13 Scanner Driver Name...
  • Page 380 [00220837] 040000 INF: ----- Printer Driver Check Start ----- [00220847] 040000 INF: PARAM MODEL NAME MFC-5840CN [00220847] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5840CN USB Printer *19 Installation Check Detail [00220847] 040000 INF: PARAM INTERFACE *20 Printer Driver Installation Check...
  • Page 381 [00221679] 040000 INF: AddRemove Display Name: DisplayName5 = Microsoft Office 2000 Premium *55 Add/Remove Application Information [00221679] 040000 INF: AddRemove Display Name: DisplayName6 = Brother MFL-Pro Suite [00221679] 040000 INF: AddRemove Display Name: DisplayName7 = Brother Drivers [00221679] 040000 INF: AddRemove Display Name: DisplayName8...
  • Page 382 [00242088] 040000 INF: ----- Installation Diagnostics Result Start ----- *59 Installation Diagnostics Result (OK / NG(Installation) / NG(Communication) [00242088] 010000 ERR: PRT = NG (Communication) *60 Printer Driver Installation Failure ( CANNOT Communicate) [00242088] 010000 ERR: PRT_INST = OK *61 Printer Driver Installation Result [00242088] 010000 ERR: PRT_PORT = USB006 *62 Printer Driver Port...
  • Page 383 [00622414] 040000 INF: INIDATA LPTID = LPTENUM\BrotherMFC-5840CN85F5 *11 USB connection also requires LPTID [00622414] 040000 INF: INIDATA PRTNAME = Brother MFC-5555840CN USB Printer *12 Printer Driver Name [00622414] 040000 INF: INIDATA SCNNAME = Brother MFC-5555840CN USB *13 Scanner Driver Name...
  • Page 384 [00622424] 040000 INF: ----- Printer Driver Check Start ----- [00622424] 040000 INF: PARAM MODEL NAME MFC-5850CN *19 Installation Check Detail [00622424] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5555840CN USB Printer *20 Printer Driver Installation Check [00622424] 040000 INF: PARAM INTERFACE [00622424] 040000 INF: PARAM PRINTER ID...
  • Page 385 [00624216] 040000 INF: AddRemove Display Name: DisplayName5 = Microsoft Office 2000 Premium *55 Add/Remove Application Information [00624216] 040000 INF: AddRemove Display Name: DisplayName6 = Brother MFL-Pro Suite [00624216] 040000 INF: AddRemove Display Name: DisplayName7 = Brother Drivers [00624216] 040000 INF: AddRemove Display Name: DisplayName8...
  • Page 386 [00318407] 040000 INF: INIDATA USBID [00318407] 040000 INF: INIDATA LPTID *11 USB connection also requires LPTID [00318407] 040000 INF: INIDATA PRTNAME = Brother MFC-5840CN Printer *12 Printer Driver Name [00318407] 040000 INF: INIDATA SCNNAME = Brother MFC-5840CN LAN *13 Scanner Driver Name...
  • Page 387 [00326909] 040000 INF: Get ScannerName = Brother MFC-5840CN LAN [00328501] 040000 INF: GetDefaultTwds() Result = 0 [00328501] 040000 INF: Get DefaultDS = TWAIN_32 Brother MFL Pro Scanner [00329332] 040000 INF: GetPortName() Result = 0 [00329332] 040000 INF: Get PortName = AUTO...
  • Page 388 [00332827] 040000 INF: ----- FAXTX Driver Check Start ----- [00332827] 040000 INF: PARAM MODEL NAME PC-FAX *25 FAX(Tx) Driver Installation Check [00332827] 040000 INF: PARAM CMP PRINTER NAME Brother PC-FAX #4 [00332827] 040000 INF: PARAM INTERFACE [00332827] 040000 INF: PARAM PRINTER ID [00332827] 040000 INF: PARAM MODE...
  • Page 389 [00339036] 040000 INF: AddRemove Display Name: DisplayName5 = Microsoft Office 2000 Premium *55 Add/Remove Application Information [00339036] 040000 INF: AddRemove Display Name: DisplayName6 = Brother MFL-Pro Suite [00339036] 040000 INF: AddRemove Display Name: DisplayName7 = Brother Drivers [00339036] 040000 INF: AddRemove Display Name: DisplayName8...
  • Page 390 [00345566] 040000 INF: ----- Process Information Start ----- [00345566] 010000 ERR: Process1= [00345566] 010000 ERR: Process2= [00345566] 010000 ERR: Process3=\SystemRoot\System32\smss.exe [00345566] 010000 ERR: Process4= [00345566] 010000 ERR: Process5=\??\C:\WINNT\system32\winlogon.exe [00345566] 010000 ERR: Process6=C:\WINNT\system32\services.exe [00345566] 010000 ERR: Process7=C:\WINNT\system32\lsass.exe [00345566] 010000 ERR: Process8=C:\WINNT\system32\svchost.exe *56 Process Information which is running [00345566] 010000 ERR: Process9=C:\WINNT\system32\spoolsv.exe ! If you failed to install and virus checker was running, quit the software.
  • Page 391 *11 USB connection also requires LPTID [03635316] 040000 INF: INIDATA LPTID *12 Printer Driver Name [03635316] 040000 INF: INIDATA PRTNAME = Brother MFC-5840CN Printer *13 Scanner Driver Name [03635316] 040000 INF: INIDATA SCNNAME = Brother MFC-5840CN LAN *14 PC-FAX Sending Driver Name...
  • Page 392 [03635336] 040000 INF: LAN PRINTER PORT NAME = BRN_6007C0 [03635336] 040000 INF: PARAM MODEL NAME MFC-5840CN [03635336] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5840CN Printer [03635336] 040000 INF: PARAM INTERFACE [03635336] 040000 INF: PARAM PRINTER ID [03635336] 040000 INF: PARAM MODE...
  • Page 393 [03670567] 040000 INF: PARAM CMP PRINTER NAME Brother MFC-5840CN Printer [03670567] 040000 INF: PARAM INTERFACE [03670567] 040000 INF: PARAM PRINTER ID [03670567] 040000 INF: PARAM MODE [03670567] 040000 INF: ----- Network Port Check Start ----- [03670567] 040000 INF: NETWORK PORT CHECK...
  • Page 394 [03704906] 040000 INF: Get ScannerName = Brother MFC-5840CN LAN [03706498] 040000 INF: GetDefaultTwds() Result = 0 [03706498] 040000 INF: Get DefaultDS = TWAIN_32 Brother MFL Pro Scanner [03707309] 040000 INF: GetPortName() Result = 0 [03707309] 040000 INF: Get PortName = AUTO...
  • Page 395 [03751863] 040000 INF: Get ScannerName = Brother MFC-5840CN LAN [03753476] 040000 INF: GetDefaultTwds() Result = 0 [03753476] 040000 INF: Get DefaultDS = TWAIN_32 Brother MFL Pro Scanner [03754297] 040000 INF: GetPortName() Result = 0 [03754297] 040000 INF: Get PortName = AUTO...
  • Page 396 [03801815] 040000 INF: ----- Fax Port Check End ----- and attempting again. [03806822] 040000 INF: PARAM MODEL NAME PC-FAX [03806822] 040000 INF: PARAM CMP PRINTER NAME Brother PC-FAX #5 [03806822] 040000 INF: PARAM INTERFACE [03806822] 040000 INF: PARAM PRINTER ID [03806822] 040000 INF: PARAM MODE...
  • Page 397 [03830987] 010000 ERR: Cannot Get IP Address (ErrCode = 11001) [03830987] 010000 ERR: CheckNetwork() Error: Port Name iligal.(Time = 12) [03833000] 010000 ERR: Cannot Get IP Address (ErrCode = 11001) [03833000] 010000 ERR: CheckNetwork() Error: Port Name iligal.(Time = 13) [03835013] 010000 ERR: Cannot Get IP Address (ErrCode = 11001) [03835013] 010000 ERR: CheckNetwork() Error: Port Name iligal.(Time = 14) [03837016] 040000 INF: PORT CHECK = NG...
  • Page 398 [03839179] 040000 INF: AddRemove Display Name: DisplayName5 = Microsoft Office 2000 Premium [03839179] 040000 INF: AddRemove Display Name: DisplayName6 = Brother MFL-Pro Suite [03839179] 040000 INF: AddRemove Display Name: DisplayName7 = Brother Drivers [03839179] 040000 INF: AddRemove Display Name: DisplayName8...
  • Page 399 [03852358] 040000 INF: ----- Installation Diagnostics Result Start ----- *59 Installation Diagnostics Result (OK / NG(Installation) / NG(Communication) [03852358] 010000 ERR: PRT = NG (Communication) *60 Printer Driver Installation Failure ( cannot communicate ) [03852358] 010000 ERR: PRT_INST = OK *61 Scanner Driver Installation Result [03852358] 010000 ERR: PRT_PORT = BRN_6007C0...
  • Page 400 Scanner Error Code Define name Error Code Contents SCDIAG_OK The processing is completed or confirmation is successful. SCDIAG_FAIL The system stopped processing due to errors which don't fall into ones above, such as the lack of memory. SCDIAG_NOT_INITIALIZE The system tried to run functions without the initialization processing. SCDIAG_NOT_SUPPORT This Scanner driver type doesn't support the function which is tried to run, This confirmation of the function is not necessary.
  • Page 401 February '05 SM-FAX032 8XA901 (5) Printed in Japan Confidential...

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