Software And Hardware Installation; Meeting Application And Dicentis Device - Bosch DICENTIS Configuration Manual

128 en | Troubleshooting
15.5.3

Software and hardware installation

Issue:
Failsafe devices are not automatically restored by the FWUT if they are not in the same subnet
as the FWUT, e.g. a multi-subnet network with an ARNI.
Solution:
Disconnect all devices that are in failsafe mode and connect them to a system with one subnet
and without an ARNI. The failsafe mechanism is based on multicast DNS, which causes this
technical constraint. Failsafe works with multicast DNS; this is a technical constraint.
Issue:
Upgrading DICENTIS devices (DCNM-MMD) that have factory firmware prior to 1.2 does not
work in a system with an ARNI, because the Firmware Upload Tool does not list the DCNM-
MMDs.
Solution:
Upgrade the DICENTIS devices with the ARNI disconnected.
Note: Limit the system size to a maximum of 100 DCNM-MMDs while upgrading.
Issue:
The system stops working after a new user is created at the PC running the DICENTIS
software services.
Solution:
Reboot the server PC.
15.5.4

Meeting application and DICENTIS device

Issue:
When using the home button in the browser and the Back to Active button (large green
button), to return to the active meeting after browsing the internet, there is a delay of about 4
seconds.
Solution:
This is standard Android behavior.
When the back button in the browser is used, and then the Back to Active button, there is no
delay.
Issue:
The Meeting application shows disabled buttons or missing buttons. The DICENTIS devices
show the disconnected screen.
Solution:
Disable the sleep mode of the server PC, and then reboot the server.
Issue:
The Meeting application and the DICENTIS devices show a different time.
Solution:
Enable daylight saving on the PC running the Meeting application.
Issue:
Cannot access screens upon moving the screen splitters to the edge of the window.
Solution:
Delete the file user.config in C:\Users\admin\AppData\Local\Bosch
\Bosch.Dcnm.UserInterfaces_StrongName_4bkwhn14ajzhneng3j1ucxubjyvsms2k
\<software version>.0
2021.06 | V3.7 |
Configuration manual
DICENTIS
Bosch Security Systems B.V.