Wifi Connection Troubleshooting - Polaris PVCR 3200 IQ Home Aqua Black Operation Manual

Attention! If it is impossible to resolve the problem on your own using the steps described above, please contact
your POLARIS Authorized Service Center.

WiFi connection troubleshooting

Problem
The device cannot
connect to the WiFi
router
The vacuum cleaner is de-
energized / its electric battery is
completely discharged.
The remote control unit emitter is
contaminated
The presence of noises from other
IR-radiation sources.
Cause
1. The connection
fails
2. The connection
was successful, the
device appeared in
the list of devices in
the application, but its
control is not
available.
90
- Wipe the remote control
unit emitter with a piece of
soft cloth.
Keep the control unit away
from other IR-radiation
sources.
Troubleshooting method
a. Make sure that your device is supported in
the application: on the home menu of the
application, click Add Device button and
expand All Devices list;
b. Make sure your router is operating at 2.4
MHz. To configure the router, refer to the
instructions for your router;
c. Make sure that your router does not impose
additional restrictions on incoming
connections (for example, connecting only the
specified MAC addresses). To configure the
router, refer to the instructions for your router.
d. Make sure you have the latest version of
the program;
e. Unload the program from the smartphone
memory and run again: open the list of open
applications in the phone and swipe up the
launched Polaris IQ Home program window,
then restart the program and repeat the
connection process;
f. Activate the device diagnostic mode - see
the section "Connection Settings" in the User
Guide;
g. Reset the device - see the section
"Connection Settings" in the User Guide;
Make sure your phone reconnects to the WiFi
network. To do this, open the WiFi settings
section of the phone and, if necessary,
manually connect to your WiFi network.