Section 5. Troubleshooting; General Troubleshooting - Polaris PIXEL ET37 Series Owner's Manual

Polaris PIXEL Cordless Robotic Cleaner | Owner's Manual
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Section 5. Troubleshooting

5.1

General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the
cleaner.
User Issue
The cleaner does not
stay on the pool surface
or is floating excessively.
The cleaner is not
moving.
The cleaner does not fully
charge.
The cleaner is not
cleaning the pool
effectively.
The cleaner does not
collect debris or go
forward.
Possible Cause
There is air trapped inside
the cleaner housing.
The filter canister is full or
dirty.
The cleaner may not be
charged.
Cycle not started.
Reset needed.
Dirty charging contacts.
Filter canister is full or dirty.
Brushes are worn.
Tire track coming off
wheels.
The cleaner is not fully
charged.
Debris jamming traction
motor.
Suggested Solution
Remove cleaner from pool and re-submerge
(see "Submerge the Cleaner" on page 8).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then, re-
submerge the cleaner (see "Clean the Filter Canister"
on page 10).
The outlet the charger is connected to is not supplying
electrical power. Check that the outlet to which the
charger is connected is receiving electricity.
Remove from water and start the cleaner by sliding the
power switch down and releasing it.
Try turning the cleaner off, then on again to see if
that helps. If not, turn off the cleaner using the slider
by sliding down and holding for 20 seconds. Then,
connect the cleaner to the charger to wake it up. If
the problem is not resolved, contact your local retailer
to request a diagnostic review or contact Technical
Support at 1.800.822.7933.
If the indicator does not turn green after 6 + hours of
charging, clean the charging contacts on both cleaner
and charger with a cloth and fresh water. Dry the
cleaner before connecting to charger after each cycle
use.
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then, re-
submerge the cleaner (see "Clean the Filter Canister"
on page 10).
Check the wear indicator(s) (see "Replacing Wear Parts"
on page 11).
Verify track is properly inserted in the wheel grove. If
problem persists, replace the tire track (see "Replacing
the Tracks" on page 12).
Charge the cleaner.
Remove any debris in the front brush area.
ENGLISH
Page 13