AT&T Merlin II User Manual page 19

CHANGING THE ROUTING
PLAN
2-8 Changing the Current Settings
Dial * 49.
4
If you want to erase the announcements without reallocating
NOTE:
time, skip to step 6.
Perform all the steps below even if you are not using all the
5
announcements. For example, if you do not use the Night announcement,
enter 00. Be sure the total time allocated for
exceed 64 seconds.
Dial two digits representing the maximum length in seconds for the
a
Day announcement.
Dial two digits representing the maximum length in seconds for the
b
Night announcement.
Dial two digits representing the maximum length in seconds for the
c
Transfer Fail announcement.
Dial two digits representing the maximum length in seconds for the
d
Hold announcement.
Dial two digits representing the maximum length in seconds for the
e
Connect announcement.
Dial #.
6
The two-beep connation tone sounds.
Continue programming or exit authorized caller mode by dialing *#.
7
To disconnect, dial #.
8
The routing plan determines how your MERLIN II Attendant handles
incoming calls, including where and when calls are transferred. You need to
establish separate routing plans for both your Day announcement and Night
announcement, if applicable.
To change the routing plan you need to identify the business function of each
route number (such as sales, customer service, accounting) and the route (O
through 9) the caller dials to reach an extension.
Once you have established the route numbers and functions, you need to
identify how the MERLIN II Attendant processes calls. Your choices are the
following:
Blind Transfer
Calls that are answered by the MERLIN II Attendant are transferred to the
route or extension number dialed by the caller. If the number is busy or
dialed incorrectly, the call is transferred to the receptionist.
Supervised Transfer
Calls that are answered by the MERLIN 11 Attendant are transferred to the
route or extension number dialed by the caller. If the number is busy or
dialed incorrectly, the call is transferred to a secondary extension, if
programmed, or Transfer Fail announcement plays.
If you want calls transferred to an secondary extension when the first
(primary) extension is unavailable, program a Day Secondary Extension
number for the route in your Day routing plan and a Night Secondary
Extension number for the route in your Night routing plan.
announcements does not
all