AT&T Merlin II User Manual page 20

During a supervised transfer, the MERLIN II Attendant is
NOTE:
unavailable to answer another call until the call in progress is
successfully connected or the caller hangs
Disconnect
Generally used with the Night announcement when a business is closed,
callers on lines answered by the MERLIN 11 Attendant hear the Night
announcement but are not allowed to enter a route or extension number
This transfer code should be programmed for route O, so that after the
announcement plays calls are disconnected automatically without
requiring an entry from the caller.
For example, callers who call the ABC Company after business hours hear
this Night announcement:
Thank you for calling ABC Company.
Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday.
Please call back during those hours.
Refer to your MERLIN II Attendant Planning Form E to plan your routes.
Then use the follow the instructions below for the type of transfer you are
programming.
Changing an Existing Route
To make changes to an existing route (blind or supervised transfer), refer to
Planning Form I and follow the steps below:
Dial the MERLIN II Attendant extension number from a Touch-Tone
1
phone, preferably a single-line set.
If you are programming from a multiline Touch-Tone phone
NOTE:
connected to a MERLIN II system control unit, you must enter an
additional pound ( # ) sign each time a pound ( # ) sign appears in
a programming command.
Wait for an answer.
2
Dial * followed immediately by your authorized caller code and #.
3
The two-beep confirmation tone sounds.
Dial *8.
4
Dial the route number (O through 9).
5
Dial the extension code.
6
Day Secondary Extensions and Night Secondary Extensions are
NOTE:
available only with supervised transfers.
Dial the transfer code.
7
11 = Day Primay Extension
12 = Day Secondary Extension
Night Primary Extension
21 =
22 = Night Secondary Extension
1 = Supervised Transfer
=
Blind Transfer
2
=
Disconnect
5
Changing the Current Settings 2-9
up.