Introduction - AT&T Merlin II User Manual

Introduction

This User's Guide explains how the MERLIN II Attendant works and how to
change initial settings. To use the MERLIN II Attendant:
Complete the MERLIN II Attendant planning forms.
Planning Form A—Business Days
Planning Form B—Business Hours
Planning Form C—Announcement
Planning Form D—Announcement
Planning Form E—Routing Plan
Planning Form F—Supervised Transfer Operations
Planning Form G—Blind Transfers
Planning Form H—Call Processing Options
Planning Form I—Individual Changes
If you need planning forms, order them from the AT&T
NOTE:
Customer Information Center, 1-800-432-6600. The document
order number is 999-504-139.
Have the MERLIN II Attendant installed by an authorized AT&T
technician who has completed the following procedures:
Administered a port on a Basic Telephone (012) Module for each
MERLIN II Attendant
Programmed your business schedule and route plans
Recorded your announcements
Be sure you know your authorized caller code. See "Changing the
Authorized Caller Code" in Section 2, "Changing the Current
Settings" for more information about this code.
Time Reallocation
Recordings
Introduction 1-1