Troubleshooting - Austin Hughes Electronics Cyberview D-117 User Manual

KVM over IP Module
Note: Only the super user is allowed to reset the IP-KVM switch.

7. Troubleshooting

The remote mouse doesn't work or is not synchronous
Make sure the mouse settings in IP-KVM switch match the mouse model. There are some
circumstances where the mouse synchronization process could behave incorrectly, refer to
Sections 5.4.1 & 6.5.22 for further explanation.
The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings (see Sections 5.4.1 & 6.5.3) until they
are out of a range where the picture looks grainy. Use the auto adjustment feature to
correct a flickering video.
Login on IP-KVM switch fails.
Was the correct combination of user and password given? On delivery, the user "super"
has the password "pass". Moreover your browser must be configured to accept cookies.
The Remote Console window can't connect to IP-KVM switch.
Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connection establishments.
No connection can be established to IP-KVM switch.
Check whether the network connection is working in general (ping the IP address of
IP-KVM switch). If not, check network hardware. Is IP-KVM switch powered on? Check
whether the IP address of IP-KVM switch and all other IP related settings are correct! Also
verify that all the IP infrastructure of your LAN, like routers etc., is correctly configured.
Without a ping functioning, IP-KVM switch can't work either.
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
You have to define a so-called 'Button Key'. This can be done in the Remote Console
settings.
In the browser the IP-KVM switch pages are inconsistent or chaotic.
Make sure your browser cache settings are feasible. Especially make sure the cache
settings are not set to something like "never check for newer pages". Otherwise IP-KVM
switch pages may be loaded from your browser cache and not from the card.
Windows XP doesn't awake from standby mode
This is possibly a Windows XP problem. Try not to move the mouse while XP goes in
standby mode.
Can't upload the signed certificate in MacOS X
If an 'internal error' occurs while uploading the signed certificate either change the
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