Problems - Pitney Bowes DM60 Quick Reference Manual

Problems?

If...
Lines missing in prints
No print
Prints are smudged
A four digit number in the format
Exxxx is displayed
Lock Code Unknown
Amber LED is on
Amber LED blinks once
Envelope Messaging keeps
'disappearing' from print
Connectivity
For information on the different ways of connecting your DM60 to to the internet or for troubleshooting your connection,
Meter Connection Methods page.
or go to pitneybowes.com/uk/support/connection
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Pitney Bowes Quick Reference Guide
Description
Printer maintenance required. May be clogged
nozzles or low ink condition.
Print head not primed with ink.
Envelope is contacting print head during printing.
System error.
Cannot remember lock code.
Low ink
No ink
Preset may not contain Envelope Messaging.
and then select DM50/DM55 (K721/K724) DM60 (K722).
December, 2019
Action
Perform Printer Maintenance. If problem remains, see
section in this guide.
Check that tape on cartridge is removed. See
in this guide.
Check that envelope does not exceed 8mm thickness. Do not place objects, such
as paper clips, in the printing area.
Press Clear/Back. If error remains, unplug meter. Wait 30 seconds, reconnect.
Call Pitney Bowes.
Have a new ink cartridge ready.
Replace ink cartridge now. See Changing the Ink Cartridge
See 'The Preset Feature' in this guide for details of storing a new preset.
Changing the Ink Cartridge
Changing the Ink Cartridge section
section in this guide.
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