Error Search And Correction; Troubleshooting - Siemens SIPROTEC 5 Manual

Maintenance, On-the-Spot Assistance and Test

10.2 Error Search and Correction

10.2 Error Search and Correction

Troubleshooting

10.2.1
Procedure
If the device indicated an error, then Siemens recommends that you proceed as follows:
If no LED on the operation panel of the device lights up, then verify as follows:
Check whether the auxiliary voltage on the corresponding connections has an adequate amount and
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correct polarity. You will find information about this in the overview plans in the appendix of the Device
manual.
If the device shows a fault via the red ErrorLED, look for the cause of the fault in the operational log. You
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can do this directly on the device or with DIGSI 5.
If the Fallback Mode display appears in the device display, then reinitialize the device through DIGSI 5.
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Look for the cause in the device-diagnosis log first. If a connection to the system cannot be established,
initialization takes place via the USB interface on the device together with DIGSI 5.
If the confirmation ID is queried, enter it for the device initialization.
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The display first disappears in the device display. After successful initialization, the LEDs again indicate normal
operation and the default display goes back into the display. If the device-specific setting values were saved in
the PC during commissioning, they are again loaded into the device.
The device is ready for operation.
Additional Support
If these measures do not lead to the desired result, the Support team will help you.
Keep the device serial number to hand for the Support team.
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Read out the version of the installed firmware.
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Read the device-diagnosis log of your SIPROTEC 5 device with DIGSI 5 so that the Support employee has
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all the necessary information.
If a Support employee is on site, he has the option of configuring the device with special software for further
analysis of an existing problem. A signed start-up file is loaded onto the device by the employee. For this, a
firmware version of the device, version V07.50 and higher, is required. When correction of defects is
complete, the correct configuration is established and the device continues to run normally.
Read the Device Data via the Operation Panel
With a device ready for operation, select Main menu → Test & Diagnosis → Device information.
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Figure 10-1
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Reading Device Information
SIPROTEC 5, Operation, Manual
C53000-G5040-C003-C, Edition 08.2020