VersaLogic Hawk Reference Manual page 3

Product Revision Notes
Revision 1.06
Revision 1.05
Revision 1.04
Revision 1.03
Revision 1.02
Revision 1.01
Revision 1.00
Support Page
The Hawk Support Page
including:

Operating system information and software drivers

Data sheets and manufacturers' links for chips used in this product

BIOS information and upgrades
VersaTech KnowledgeBase
The VersaTech KnowledgeBase
products, along with product advisories.
Customer Support
If you are unable to solve a problem after reading this manual, visiting the product support page,
or searching the KnowledgeBase, contact VersaLogic Technical Support at (503) 747-2261.
VersaLogic support engineers are also available via e-mail at Support@VersaLogic.com.
Repair Service
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling 503-747-2261. Be ready to provide the following information:

Your name, the name of your company, your phone number, and e-mail address

The name of a technician or engineer that can be contacted if any questions arise

The quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair
Non-warranty Repair
Mark the RMA number clearly on the outside of the box before returning.
VL-EPU-3310 Reference Manual
Updated the Ground note on page 5
Updated broken links
Updated Tables 6, 12 and 14. Updated Console Redirection and CMOS sections
Thermal Considerations
Updated
Corrected power requirements data in Technical Specifications section
Added Thermal Considerations chapter
First release
contains additional information and resources for this product
contains useful technical information about VersaLogic
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
All approved non-warranty repairs are subject to diagnosis and labor
charges, parts charges and return shipping fees. Specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
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