Windows Nt Troubleshooting - 3Com 3CCFEM556 User Manual

Windows NT Troubleshooting

Driver not loading correctly
Check the event log
Modem won't install.
Modem won't fax.
Windows NT Diagnostics
Windows NT Troubleshooting
Download the latest Service Pack from
Microsoft (Service Pack 3 or newer).
From the Start menu, select:
Programs/Accessories/AdminTools/
EventViewer
Check the event log for errors.
The event log lists any problems found during
system operation.
Check the version of Windows NT you are
using. If it is version 3.5 or lower, you must
upgrade to 3.51 or higher.
Your machine's configuration could be
interfering with the modem's setup. Follow
these steps to see what resources are available:
Go into the Control Panel and check Ports to
see what COM ports are defined.
Check Devices to make sure PCMCIA support
is enabled.
The startup type should be "Boot" and the
status should say "Started".
Check NT Diagnostics and take note of which
IRQs (interrupts) and port addresses are
available. Try IRQ 3 or IRQ 4 if IRQ 10 does
not work.
Most Windows fax software will not work
with Windows NT. Contact Microsoft for
information about software for sending
faxes.
Open Windows NT Diagnostics. From Start
menu, select Programs/Accessories/
Admin Tools/Windows NT Diagnostics.
Windows NT Diagnostics lets you see where
the drivers are loading in I/O, IRQ, MEM
ranges.
Check for conflicts.
Make sure the MEM range is valid.
55